Lisa Riebel
Aug 2026
Ashford at Sturbridge is amazing. Great staff and I know my loved one is being taken care of. The facility is very clean and well taken care of.
1 / 4Quick Facts
- Medicaid
- Waiver accepted immediately at move-in
- Building age
- Newer construction than most nearby communities
- Care levels
- Both independent and assisted living on same campus
What Families Think
Families describe The Ashford at Sturbridge as a newer, attractive community with a warm, friendly staff and active social life, and many credit a newer leadership team with recent improvements to food and care coordination. At the same time, a notable number of reviewers report serious concerns about care quality, high staff turnover, unclear billing, and difficulty getting incident records or timely responses from management.
The Good
- Newer, well-maintained building described as clean and beautiful
- Staff repeatedly called warm, kind, and attentive
- Recent leadership change credited with real improvements
- Medicaid waiver accepted from day one
- Strong sense of community among residents and staff
- Responsive support during hospice and hospital transitions
The Bad
- Multiple reviewers call the food poor or inconsistent
- Several reports of high staff turnover
- Multiple accounts of care lapses, falls, or medication errors
- Some families report difficulty getting incident records or clear billing answers
AI-generated from reviews and community data.
The Ashford at Sturbridge is a senior living community in Hilliard, Ohio offering Assisted Living and Independent Living. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 36 reviews.
About The Ashford at Sturbridge
The Ashford at Sturbridge is an assisted living community in Hilliard, Ohio, located in the heart of the city close to Dublin. The community is designed to provide compassionate care with a focus on comfort, connection, and convenience.
Residents receive support with activities of daily living while maintaining independence and freedom to pursue their interests. The community handles household chores such as housekeeping and cooking, allowing residents to focus on what matters most to them.
Accommodations are elegantly designed, and the community provides chef-prepared meals. The Ashford at Sturbridge offers a dynamic schedule of activities throughout the week, creating opportunities for residents to connect with one another, learn, and stay active in a vibrant community setting.
Types of Care at The Ashford at Sturbridge
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Professional Chef
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Ashford at Sturbridge
4overall · 36 ratings combined
4★ on Google (36)
Bodhi
Jun 2026
Avoid avoid AVOID. Let me tell you the biggest red flag—<br><br>Wallick communities adamantly hides behind a legal team - they will NOT release ANY records regarding your loved one’s care at the Ashford or any of their communities, and will continue to tell you they can’t provide them due to legal reasons. Stating that their legal team does not allow them to release any records.<br><br>No matter who you are including POA or how you request the records, they will refuse to days end to provide anything outside of medication list/schedule. This is NOT okay.<br><br>My loved one was not being cared for and was being dropped and the most honest person you could meet. They denied everything and had no records of any “falls”. They said, even if there was record, they couldn’t show me any incident reports whatsoever. This is again NOT okay. If residents are getting the care they need then why not provide incident reports??? No cameras allowed in the room to make sure everything is going okay. SKETCHY. And they’re way overpriced, food is awful not nutritious. Many residents complain about how bad it is. Facility may look nice, but it is not ran very well, Wallick will cut corners especially if it’s at the expense of your loved ones. I saw higher-ups come in one day and weren’t they driving the nicest cars like you wouldn’t believe. But loved ones are fed meals that are lower quality than prison meals.<br><br>Save your time, energy, and frustrations and look elsewhere.<br><br>Transferred our loved one’s to another facility that is more transparent and open.
Kimberly
Jun 2026
Don't be fooled by how nice it looks. The director of care doesn't know how to, or won't do her job. The food has been horrible in the last month. Most of the staff are friendly, although they seem to have a high turnover rate.
Ronnie Manglona
Jan 2026
Kier was absolutely amazing. The receptionist role is often the first and last interaction people experience, and Kier’s warmth and presence made the environment feel like home. That kind of welcome truly matters. Thank you, Kier!
Laura Rinaldi
Nov 2025
We moved my mother-in-law into Ashford at Sturbridge in Jan of 2022 and we’ve been through lots of changes over her 3 years there. But, I want to share that the new director, Tammy, is absolutely wonderful! My husband and I met with Tammy and Anita (director of care) and they are both making so many wonderful changes to make the residents (& residents loved ones!) happy. It warms our hearts to see my MIL as happy as she has been recently!
Frequently Asked Questions
What types of care does The Ashford at Sturbridge offer?
The Ashford at Sturbridge offers Assisted Living and Independent Living.
Where is The Ashford at Sturbridge located?
The Ashford at Sturbridge is located at 3700 Sturbridge Ct in Hilliard, Ohio.
What do families say about The Ashford at Sturbridge?
Families describe The Ashford at Sturbridge as a newer, attractive community with a warm, friendly staff and active social life, and many credit a newer leadership team with recent improvements to food and care coordination. At the same time, a notable number of reviewers report serious concerns about care quality, high staff turnover, unclear billing, and difficulty getting incident records or timely responses from management.
How can families visit The Ashford at Sturbridge?
Submit the Request Information form on this page to connect with The Ashford at Sturbridge and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Ashford at Sturbridge? Claim this listing to update photos, pricing, and details. It's free.
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