Alison Thams
Jun 2026
Not caring for patients in timely manner and not listening to their complaints. Also some nurses arguing with the patient. Not acceptable.
1 / 5Quick Facts
- Total units
- 37
- Medicare rating
- 4 of 5
- Ownership
- For profit, Individual
- Certified beds
- 37
- Inspections
- View history (51 citations)
- Ownership
- Locally owned, single-site operator since 1949
- Home health
- Offers in-home visits in Spokane and Liberty Lake
- Expansion
- Currently building a new on-site assisted living facility
- Memory care
- Dedicated program for dementia and Alzheimer's residents
CMS Care Compare
What Families Think
Reviews of Sunshine Health & Rehab are mixed, with a strong 5-star account praising the nursing and therapy team's dedication, alongside several 1- and 2-star reports citing rude staff, communication breakdowns, and missed meals or medications. The facility is described as clean and modern, but multiple reviewers raised concerns about how patients and families were treated and informed about care.
The Good
- Physical and occupational therapy praised for helping patient return home
- Facility described as clean and modern
- Long-tenured staff members serving many years
- Locally owned since 1949 with continued mission focus
The Bad
- Multiple reports describe staff as rude or cold toward patients and families
- One report of missed meals and medications not given as ordered
- One report of slow response and follow-up on patient complaints
- One report of conflicting information from staff about a resident's declining health
AI-generated from reviews and community data.
Sunshine Health & Rehab is a senior living community in Spokane, Washington offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 48 reviews.
About Sunshine Health & Rehab
Sunshine Health & Rehab is a skilled nursing and rehabilitation facility in Spokane Valley, Washington, serving the greater Spokane, Liberty Lake, and Coeur d'Alene areas. The locally owned campus offers short-term and long-term care through in-patient, outpatient, and residential options, helping patients recover from strokes, heart attacks, and orthopedic surgeries.
The facility provides skilled nursing, psychiatric nursing, dietary support, nutrition management, and rehabilitative therapy. The care team includes licensed practical nurses, registered nurses, home health aides, medical social workers, mental health professionals, and rehabilitative therapists. Sunshine Health also offers in-home visits to patients in the Spokane and Liberty Lake areas, with many staff members having served the organization for numerous years.
The community is constructing a new assisted living facility and operates a specialized program offering safe, social living for people with dementia and Alzheimer's disease. Founded in 1949 by Ellen C. Craig as a family vision to provide safe, loving care for seniors and those needing assistance due to illness, injury, or medical condition, the organization continues to emphasize wellness, independence, and dignity in its approach to care.
Types of Care at Sunshine Health & Rehab
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Sunshine Health & Rehab
3.4overall · 48 ratings combined
3.4★ on Google (48)
Paula Sandaker
Apr 2026
Liked the facility, clean and modern but most of the staff are rude and cold. I don't recommend this place just because of the staff.
Jamie Lee
Jan 2026
Two years ago, I was informed by a nurse that Bruno's health had taken a significant turn for the worse due to complications from stage 4 kidney failure and a severe infection in his foot. The nurse suggested visiting him due to the gravity of his condition and potential for rapid decline. However, a subsequent meeting with the nurse practitioner the very next day, painted a far more optimistic picture, directly contradicting the nurse's warnings. Following a discussion with the facility's director regarding the discrepancy, it became clear that communication breakdown had occurred. Sadly, the initial assessment proved correct, and Bruno passed away 17 days later after I requested his transfer to Sacred Heart for higher-level care. And eventually to hospice for his final resting place.
Christy Heston
Aug 2025
If I could, I would give Zero stars! My father was bamboozled into going there. They told him and my mom that they were the only ones who could do his treatments. come to find out, he wasn't getting that treatment at Sunshine.They treated my father poorly to say the least! He didn't get a single meal that we ordered and therefore couldn't eat any of the food. I was there every day from 7:00 a.m. to 9:00 p.m. They did not give him all of his meds either. I did call and spoke to the caseworker, but she has not gotten back to us with any follow up. The nurses talk down to the clients and treat them like children. They're old, and most of them have memory issues. and that should be kept in mind when you are treating patients. My father has Medicare and a private insurance. They just wanted to keep him there for the money! I'm still waiting for a call.......
Gale Goldman
Oct 2024
I can't say enough about the wonderful care I received at Sunshine. From the outstanding nurses and aids to the incredible physical and occupational therapy department who worked diligently to get me ready to return to my home. I wish I could name each person who assisted me on my journey, but I probably would miss a few, so be it known you were all fantastic. Than you all again.
Government Inspection History
6 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 30, 2026Fire Safety StandardHealth Standard13 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026
Jun 16, 2025Health Complaint3 citations
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 25, 2025
Oct 29, 2024Fire Safety StandardHealth Standard21 citations
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Jun 7, 2024Health Complaint2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024
Jan 26, 2024Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024
Jun 8, 2023Fire Safety StandardHealth Standard11 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023
Establish policies and procedures including evacuation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Sunshine Health & Rehab offer?
Sunshine Health & Rehab offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Sunshine Health & Rehab located?
Sunshine Health & Rehab is located at 10410 East Ninth Avenue in Spokane, Washington.
What do families say about Sunshine Health & Rehab?
Reviews of Sunshine Health & Rehab are mixed, with a strong 5-star account praising the nursing and therapy team's dedication, alongside several 1- and 2-star reports citing rude staff, communication breakdowns, and missed meals or medications. The facility is described as clean and modern, but multiple reviewers raised concerns about how patients and families were treated and informed about care.
How did Sunshine Health & Rehab do on recent health and safety inspections?
Sunshine Health & Rehab had 6 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Sunshine Health & Rehab?
Submit the Request Information form on this page to connect with Sunshine Health & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Sunshine Health & Rehab? Claim this listing to update photos, pricing, and details. It's free.
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