Pauline Quinton
Dec 2019
administrator is very rude. I got yelled at for trying to inquire about the facility. FYI. When your a administrator you should show example. And your phone #was given by your staff who works at your building ma’am.
Quick Facts
- Staffing model
- One RN reported covering six communities
- Corporate operator
- Managed under corporate parent BAKA Enterprise
What Families Think
Reviews of SunRidge at Desert Springs are sharply divided: some families praise attentive nursing staff and dignified care for loved ones with dementia, while others describe serious lapses in cleanliness, staffing continuity, and management response. With only 9 reviews and a 3.3 rating, experiences appear inconsistent from resident to resident.
The Good
- Nurse described as knowledgeable and attentive
- Staff called friendly and kind by some families
- Residents treated with respect, per multiple reviewers
- Positive experiences for residents living with dementia
The Bad
- Several reports of poor sanitation, including odors and uncleaned rooms
- Multiple reviewers cite high staff turnover and inconsistent supervision
- One report of rude, unresponsive administration
- One report of a single RN covering six communities
AI-generated from reviews and community data.
SunRidge at Desert Springs is a senior living community in El Paso, Texas offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 9 reviews.
About SunRidge at Desert Springs
SunRidge at Desert Springs is an assisted living, independent living, and skilled nursing facility in El Paso, Texas, serving residents across multiple care levels, including those with dementia.
Family experiences at the community are deeply divided. Some families report that their loved ones receive respectful, attentive care, residents described as clean, happy, and comfortable, with nursing staff like Veronica noted for staying on top of medical needs. Others cite serious concerns: staff turnover affecting continuity of care, inadequate supervision during nights and weekends, and reported hygiene issues. Management responsiveness has been praised by some families, though others describe administrative interactions as dismissive or unwelcoming.
The facility holds a 3.3 out of 5 Google rating based on 9 reviews, reflecting this significant variation in resident and family experiences.
Types of Care at SunRidge at Desert Springs
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of SunRidge at Desert Springs
3.3overall · 9 ratings combined
3.3★ on Google (9)
laura sanchez
Oct 2019
Great place! After much research I’m glad I chose this place for Dad. The staff is friendly and kind. Veronica the nurse is very knowledgeable and on top of things. My dad who suffers from dementia states he’s comfortable and content. I highly recommend this place. I praise and thank all the staff.
Lynn Polk
Jan 2019
My husband has been well cared for at Desert Springs. He is always treated with respect and is clean and happy. I visit every day and know how hard the staff works to do a good job for their residents. Amanda Choe is always responsive to any concerns and often helps the residents at meals and with other duties... far beyond what most directors do! Veronica, the nurse is always on top of things & is a tremendous asset for resident care. I would recommend Dessert Springs to anyone!
SJ B
Oct 2018
After much research and deliberation, we chose Desert Springs as a safe, living place for mom to continue living with dementia outside her own home. The biggest issue we faced was too much staff turn over, not enough supervision and continuity of care during nights and weekends, absolutely terrible management and leadership from Amanda Choe, the Director. Mom was left in same clothes many times through the week, room not cleaned regularly w/ feces and soiled paper left around, toilet left overflowed for two days. People who were not incapacitated (I.e wheelchair, walker) were left wandering too much. Many items were missing such as shoes, stuffed animals toiletries, snacks. They have one RN for 6 centers and he isn’t available to the other staff train and supervise in dealing with multiple phases of dementia behavior. The people who are supposed to be leading and managing are not available and the remaining staff is left without supervision or accountability too much of the time. We worked with corporate BAKA Enterprise but things didn’t improve because there wasn’t follow through with what they said they would do. We had to move mom at just 7 months of staying there. They did not treat mom or others with dignity in a consistent way.
ruben ramirez
Oct 2017
I would never take my father or mother there people there are careless caregivers and poor service to senior citizens smell like urine and sanitasion constantly
Frequently Asked Questions
What types of care does SunRidge at Desert Springs offer?
SunRidge at Desert Springs offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is SunRidge at Desert Springs located?
SunRidge at Desert Springs is located at 5901 Bandolero Dr in El Paso, Texas.
What do families say about SunRidge at Desert Springs?
Reviews of SunRidge at Desert Springs are sharply divided: some families praise attentive nursing staff and dignified care for loved ones with dementia, while others describe serious lapses in cleanliness, staffing continuity, and management response. With only 9 reviews and a 3.3 rating, experiences appear inconsistent from resident to resident.
How can families visit SunRidge at Desert Springs?
Submit the Request Information form on this page to connect with SunRidge at Desert Springs and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at SunRidge at Desert Springs? Claim this listing to update photos, pricing, and details. It's free.
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