MyLivingChoice

NeuroRestorative

4360 Doniphan Dr

3.9(27 ratings)· El Paso average: 4.3

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NeuroRestorative, photo 11 / 5

Quick Facts

Total units
24
Licensed capacity
24 residents

Texas HHSC

Licensed operator
Mentis Neuro El Paso LLC
Care Focus
Specializes in traumatic brain injury rehabilitation
Program Type
Offers both inpatient and outpatient therapy options

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of NeuroRestorative in El Paso are sharply divided. Several rehab patients praise specific therapists and nurses for real gains in strength, mobility, and emotional recovery after brain injuries, while other families describe serious communication breakdowns, unanswered calls, and a loved one's condition worsening during her stay.

What reviewers praise

  • Physical therapists praised for patient, effective care
  • Nursing staff described as patient and compassionate
  • Multiple reviewers report meaningful functional recovery
  • Case managers helped with housing and transition planning

What reviewers flag

  • One family reports mother's mobility declined during her stay
  • Multiple mentions of calls to the facility going unanswered
  • One report of the director dismissing family complaints
  • One report of a case manager requiring constant follow-up to act

AI-generated from reviews and community data.

NeuroRestorative is a senior living community in El Paso, Texas offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.9 out of 5 across 27 reviews.

About NeuroRestorative

NeuroRestorative is an assisted living community in El Paso, Texas, licensed for up to 24 residents. The facility provides 24-hour staffing, medication management, emergency call systems, wheelchair accessibility, housekeeping, and social activities.

The community specializes in rehabilitation and recovery support for individuals with brain injuries, strokes, and neurological disorders. Physical therapy, occupational therapy, and related therapeutic services are central to the care model.

Reviews are mixed regarding the quality of care and outcomes. Several reviewers report significant progress in residents' mobility, strength, cognitive function, and independence during their time at the facility, with some describing substantial recovery despite initial poor prognoses from hospitals. Other reviewers express serious concerns about staff professionalism, the delivery of therapy services, the care environment, and communication with families. Families are advised to visit at varying times to observe day-to-day conditions.

Types of Care at NeuroRestorative

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of NeuroRestorative

3.9overall · 27 ratings combined

3.9★ on Google (27)

Vivian Zapata

Dec 2025

via Google ↗ · Report

I wish I could give this facility ZERO STARS.<br>My mother had a traumatic brain injury in September and went to an inpatient rehab therapy hospital in Houston. When she returned from Houston she was able to walk on her own and had increased motor skills on her left extremities. When my mother started outpatient therapy at NeuroRestorative my mother began to decline. After one month of being a patient at NeuroRestorative she couldn’t walk on her own and was not able to move her left extremities on her own. Throughout my mother’s stay at NeuroRestorative we tried to address our concerns with staff but were always ignored or lied to. We tried calling the facility in and out of office hours and NeuroRestorative NEVER answered. When confronting the staff they became defensive. After having a family meeting with staff, Celeste has came up to my mother and I asking if we would be interested in inpatient care and we expressed we had no interest. About two weeks later, NeuroRestorative spoke to my mother and my sister stating I had confirmed inpatient care when I never did. Another incident had happened where my mother had soiled her pants. We as a family were not notified of this incident and my mother had to continue the day with her pants soiled. NeuroRestorative NEVER notified our insurance or worker compensation of the events that had happened. They also stated they would work around my mothers appointments but ended up canceling her therapy sessions and we had to adjust to them.<br>Throughout my mother stay at NeuroRestorative, Maribel was the only person to take my mother’s concerns into consideration. She truly cares for her patients.<br><br>If you truly care for your family members, DO NOT trust NeuroRestorative with their care.

Vivian Zapata

Dec 2025

via Google ↗ · Report

I wish I could give this facility ZERO STARS. My mother had a traumatic brain injury in September and went to an inpatient rehab therapy hospital in Houston. When she returned from Houston she was able to walk on her own and had increased motor skills on her left extremities. When my mother started outpatient therapy at NeuroRestorative my mother began to decline. After one month of being a patient at NeuroRestorative she couldn’t walk on her own and was not able to move her left extremities on her own. Throughout my mother’s stay at NeuroRestorative we tried to address our concerns with staff but were always ignored or lied to. We tried calling the facility in and out of office hours and NeuroRestorative NEVER answered. When confronting the staff they became defensive. After having a family meeting with staff, Celeste has came up to my mother and I asking if we would be interested in inpatient care and we expressed we had no interest. About two weeks later, NeuroRestorative spoke to my mother and my sister stating I had confirmed inpatient care when I never did. Another incident had happened where my mother had soiled her pants. We as a family were not notified of this incident and my mother had to continue the day with her pants soiled. NeuroRestorative NEVER notified our insurance or worker compensation of the events that had happened. They also stated they would work around my mothers appointments but ended up canceling her therapy sessions and we had to adjust to them. Throughout my mother stay at NeuroRestorative, Maribel was the only person to take my mother’s concerns into consideration. She truly cares for her patients. If you truly care for your family members, DO NOT trust NeuroRestorative with their care.

Brenda Marquez

Sep 2025

via Google ↗ · Report

Loved this rehab center for my mom 13 years ago, thank you 😊 🙏 💕

M R

Jul 2025

via Google ↗ · Report

This place has some amazing nurses and certain therapist. It has potential to be an amazing place but the facility director never takes complaints seriously she acts like its not a big deal and shoves everything under. Then their is the case manager you always have to be after what you need otherwise it wont be accomplished.

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Frequently Asked Questions

What types of care does NeuroRestorative offer?

NeuroRestorative offers Assisted Living.

Where is NeuroRestorative located?

NeuroRestorative is located at 4360 Doniphan Dr in El Paso, Texas.

What do families say about NeuroRestorative?

NeuroRestorative carries a 3.9 out of 5 rating from 27 Google reviews. Reviews of NeuroRestorative in El Paso are sharply divided. Several rehab patients praise specific therapists and nurses for real gains in strength, mobility, and emotional recovery after brain injuries, while other families describe serious communication breakdowns, unanswered calls, and a loved one's condition worsening during her stay. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit NeuroRestorative?

Submit the Request Information form on this page, or contact NeuroRestorative directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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