Jorge Arellano
Mar 2026
Great place to get your life back
3.9(27 ratings)· El Paso average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of NeuroRestorative in El Paso are sharply divided. Several rehab patients praise specific therapists and nurses for real gains in strength, mobility, and emotional recovery after brain injuries, while other families describe serious communication breakdowns, unanswered calls, and a loved one's condition worsening during her stay.
AI-generated from reviews and community data.
NeuroRestorative is a senior living community in El Paso, Texas offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.9 out of 5 across 27 reviews.
NeuroRestorative is an assisted living community in El Paso, Texas, licensed for up to 24 residents. The facility provides 24-hour staffing, medication management, emergency call systems, wheelchair accessibility, housekeeping, and social activities.
The community specializes in rehabilitation and recovery support for individuals with brain injuries, strokes, and neurological disorders. Physical therapy, occupational therapy, and related therapeutic services are central to the care model.
Reviews are mixed regarding the quality of care and outcomes. Several reviewers report significant progress in residents' mobility, strength, cognitive function, and independence during their time at the facility, with some describing substantial recovery despite initial poor prognoses from hospitals. Other reviewers express serious concerns about staff professionalism, the delivery of therapy services, the care environment, and communication with families. Families are advised to visit at varying times to observe day-to-day conditions.
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Help Me Choose3.9overall · 27 ratings combined
3.9★ on Google (27)
Jorge Arellano
Mar 2026
Great place to get your life back
Vivian Zapata
Dec 2025
I wish I could give this facility ZERO STARS.<br>My mother had a traumatic brain injury in September and went to an inpatient rehab therapy hospital in Houston. When she returned from Houston she was able to walk on her own and had increased motor skills on her left extremities. When my mother started outpatient therapy at NeuroRestorative my mother began to decline. After one month of being a patient at NeuroRestorative she couldn’t walk on her own and was not able to move her left extremities on her own. Throughout my mother’s stay at NeuroRestorative we tried to address our concerns with staff but were always ignored or lied to. We tried calling the facility in and out of office hours and NeuroRestorative NEVER answered. When confronting the staff they became defensive. After having a family meeting with staff, Celeste has came up to my mother and I asking if we would be interested in inpatient care and we expressed we had no interest. About two weeks later, NeuroRestorative spoke to my mother and my sister stating I had confirmed inpatient care when I never did. Another incident had happened where my mother had soiled her pants. We as a family were not notified of this incident and my mother had to continue the day with her pants soiled. NeuroRestorative NEVER notified our insurance or worker compensation of the events that had happened. They also stated they would work around my mothers appointments but ended up canceling her therapy sessions and we had to adjust to them.<br>Throughout my mother stay at NeuroRestorative, Maribel was the only person to take my mother’s concerns into consideration. She truly cares for her patients.<br><br>If you truly care for your family members, DO NOT trust NeuroRestorative with their care.
Vivian Zapata
Dec 2025
I wish I could give this facility ZERO STARS. My mother had a traumatic brain injury in September and went to an inpatient rehab therapy hospital in Houston. When she returned from Houston she was able to walk on her own and had increased motor skills on her left extremities. When my mother started outpatient therapy at NeuroRestorative my mother began to decline. After one month of being a patient at NeuroRestorative she couldn’t walk on her own and was not able to move her left extremities on her own. Throughout my mother’s stay at NeuroRestorative we tried to address our concerns with staff but were always ignored or lied to. We tried calling the facility in and out of office hours and NeuroRestorative NEVER answered. When confronting the staff they became defensive. After having a family meeting with staff, Celeste has came up to my mother and I asking if we would be interested in inpatient care and we expressed we had no interest. About two weeks later, NeuroRestorative spoke to my mother and my sister stating I had confirmed inpatient care when I never did. Another incident had happened where my mother had soiled her pants. We as a family were not notified of this incident and my mother had to continue the day with her pants soiled. NeuroRestorative NEVER notified our insurance or worker compensation of the events that had happened. They also stated they would work around my mothers appointments but ended up canceling her therapy sessions and we had to adjust to them. Throughout my mother stay at NeuroRestorative, Maribel was the only person to take my mother’s concerns into consideration. She truly cares for her patients. If you truly care for your family members, DO NOT trust NeuroRestorative with their care.
Brenda Marquez
Sep 2025
Loved this rehab center for my mom 13 years ago, thank you 😊 🙏 💕
M R
Jul 2025
This place has some amazing nurses and certain therapist. It has potential to be an amazing place but the facility director never takes complaints seriously she acts like its not a big deal and shoves everything under. Then their is the case manager you always have to be after what you need otherwise it wont be accomplished.
NeuroRestorative offers Assisted Living.
NeuroRestorative is located at 4360 Doniphan Dr in El Paso, Texas.
NeuroRestorative carries a 3.9 out of 5 rating from 27 Google reviews. Reviews of NeuroRestorative in El Paso are sharply divided. Several rehab patients praise specific therapists and nurses for real gains in strength, mobility, and emotional recovery after brain injuries, while other families describe serious communication breakdowns, unanswered calls, and a loved one's condition worsening during her stay. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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