Mary Kirkpatrick
Jul 2026
This facility is outstanding in every aspect . I highly recommend it.
The Bartlett Skilled Nursing and Assisted Living
221 Bartlett Drive4(95 ratings)· El Paso average: 4.4
1 / 5Quick Facts
- Total units
- 58
- Medicare rating
- 1 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 58
- Inspections
- View history (48 citations)
- Facility size
- Licensed for up to 58 residents
- Care settings
- Combines assisted living and skilled nursing sides
- On-site therapy
- Physical therapy services available on-site
CMS Care Compare
What Families Think
Reviewers consistently praise The Bartlett for attentive, compassionate staff and a clean, home-like setting for skilled nursing and rehab care. Families highlight strong communication with nurses and therapists, along with organized activities and holiday events. No significant complaints appear in the available reviews.
The Good
- Attentive, caring nursing and CNA staff
- Clean, fresh-smelling, well-maintained facility
- Smaller size creates home-like environment
- Responsive communication with families about care concerns
- Organized activities and holiday celebrations
- Positive physical therapy and rehabilitation experiences
The Bad
- One reviewer noted the environment can be loud at times
AI-generated from reviews and community data.
The Bartlett Skilled Nursing and Assisted Living is a senior living community in El Paso, Texas offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 95 reviews.
About The Bartlett Skilled Nursing and Assisted Living
The Bartlett is a 58-bed skilled nursing and long-term care facility in El Paso, Texas, serving patients requiring medical rehabilitation and ongoing nursing care.
Families consistently praise the clinical quality of care and individual staff members. Physical therapy receives particular recognition for being equivalent to hospital-level rehabilitation. Several families highlight nurses and nursing leadership by name, Sergio, Claudio Puente, and others, describing them as attentive, compassionate, and readily available. One family noted the facility's thoughtfulness in small details, such as placing a bird feeder outside a resident's window. However, reviews also surface persistent concerns about staffing consistency and operational gaps. Some families report missing laundry items, inconsistent adherence to dietary requirements, and delayed response to personal care needs. A few accounts describe concerning gaps in clinical communication or therapy continuity during illness.
The facility holds a 4.0 Google rating across 95 reviews, reflecting a divided experience: strong endorsements of nursing and therapy leadership sit alongside serious complaints about day-to-day care consistency and staff responsiveness. Smaller facilities can be vulnerable to staffing turnover, and this community's reviews suggest that quality varies notably depending on which team members are present on any given shift.
Types of Care at The Bartlett Skilled Nursing and Assisted Living
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Bartlett Skilled Nursing and Assisted Living
4overall · 95 ratings combined
4★ on Google (95)
Kimberly Hayes
Jul 2026
I have had my father at the Bartlett since June 18th, and Í have had quite a bit of support being that a Family life changes everything once they are sick and cannot take Care of themselves. I admire the attention and care that is given to the elderly in need of rehabilitation and assistance. A special thanks to Glena Gilliam For your help & assistance.
Reina
Jun 2026
Very comfortable place, for patients & family. Welcoming 💕 🙂 Miss, Alicia (CNA) and clerks at the front Desk are very helpful.
EVERETT Probst
May 2026
Hey folks, I'm going to drop a few words about The Bartlett. 🤔, I wish we had heard of this great skilled nursing facility long before we did. There were 2 other facilities that we regret going to but that's in the past. The Bartlett, the staff is top notch. I didn't notice any fake generosity. I've worked in a hospital setting in the past and I know how busy it can from one minute to the next. The environment is loud at times but that's the way it goes. If anyone has a family member or friend that needs rehabilitation services in a skilled nursing facility, I definitely recommend them. From the CNAs to the Nurses and the food service. ⭐️⭐️⭐️⭐️⭐️
Sandra
May 2026
My mom has stayed there for a month, and my family and I are very impressed by the level of care and attention to every detail. The facilities are beautiful, clean and attractive, but most of all the personnel are fantastic. My mom is very grateful to everyone, I will mention some names that stood out: Jackie, Norma, Lulu the nurse, Arturo in Physical Therapy to name a few. I want to thank and recognize Glenna and Alice for their support every step of the way. Both of them went above and beyond to facilitate the processes. In conclusion, thank you all for making this period that could have been hard, a lot easier. Respectfully, the Provencio Family.
Government Inspection History
7 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 11, 2026Health Complaint3 citations
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Aug 22, 2025Fire Safety StandardHealth Standard12 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Aug 7, 2025Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2025
Mar 13, 2025Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025
Feb 6, 2025Health Complaint2 citations
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Jul 11, 2024Fire Safety StandardHealth Standard10 citations
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Jun 15, 2023Fire Safety StandardHealth Standard17 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2023
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Bartlett Skilled Nursing and Assisted Living offer?
The Bartlett Skilled Nursing and Assisted Living offers Assisted Living and Skilled Nursing / Long Term Care.
Where is The Bartlett Skilled Nursing and Assisted Living located?
The Bartlett Skilled Nursing and Assisted Living is located at 221 Bartlett Drive in El Paso, Texas.
What do families say about The Bartlett Skilled Nursing and Assisted Living?
Reviewers consistently praise The Bartlett for attentive, compassionate staff and a clean, home-like setting for skilled nursing and rehab care. Families highlight strong communication with nurses and therapists, along with organized activities and holiday events. No significant complaints appear in the available reviews.
How did The Bartlett Skilled Nursing and Assisted Living do on recent health and safety inspections?
The Bartlett Skilled Nursing and Assisted Living had 7 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Bartlett Skilled Nursing and Assisted Living?
Submit the Request Information form on this page to connect with The Bartlett Skilled Nursing and Assisted Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Bartlett Skilled Nursing and Assisted Living? Claim this listing to update photos, pricing, and details. It's free.
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