MyLivingChoice

Franklin Heights Nursing and Rehab Center

223 S Resler

4.1(150 ratings)

Franklin Heights Nursing and Rehab Center — photo 11 / 5

Quick Facts

Total units
132
Veterans benefits
One reviewer reports facility lost its VA contract

What Families Think

Reviews of Franklin Heights are sharply mixed: several families describe long-term residents who received attentive, personal care over years, while other reviewers raise serious concerns about staffing levels, response times, and safety incidents. The community has a 4.1 average from 150 Google reviews, but the detailed comments swing between very positive and very negative experiences.

The Good

  • Long-term residents cared for over many years
  • Nurses and staff described as attentive and caring
  • Family updated with regular phone calls on care
  • Rehab care and meals praised by a resident
  • Activities and events staff mentioned by name

The Bad

  • Several reviewers describe understaffing and slow call-light response times
  • One report of a bed sore worsening under care
  • One report of stolen belongings from a resident
  • One review alleges the facility lost its VA benefits contract

AI-generated from reviews and community data.

About Franklin Heights Nursing and Rehab Center

Franklin Heights Nursing and Rehab Center is a skilled nursing / long term care community in El Paso, Texas. The community is licensed for up to 132 residents.

Families rate Franklin Heights Nursing and Rehab Center 4.1 out of 5 based on 150 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.1overall · 150 ratings combined

4.1★ on Google (150)

Raul M Hernandez

Jul 2026

via Google

I have a great experience with the staff Rachel, Crystal,Deja and the weekend supervisor is awesome thanks Viridiana very good atmosphere I have noticed a great change in my wife's well-being she's more peaceful and relaxed 😎

Cuca Bailón

Jun 2026

via Google

Muy buena atención para los pacientes.todos los colaboradores hacen un muy buen equipo ayudando a los pacientes.los tratan muy bien con mucha paciencia y mucha amabilidad

Jose Lozano

May 2026

via Google

I am Veteran that has been in a few other places and without a doubt none of the other places come close to Franklin Heights Nursing Home . The complete staff from all levels of responsibility and leadership are always going above and beyond their call of duty to make sure you are doing well. To name a few persons who I know by name 🤔 and just to clear up one thing , in no way do I know everyone by name so with all due respect to the ones I don't mention by there name , both Ladies and Gentlemen run this place like clock work. People like Rachel who greets you with a smile that lights up the room and Jesus the big and proud social worker to Ladies from therapy like Christy and Gayle and of course Chris who just left to go to another place to Ladies like Brenda and Laura to Maria and her beautiful assistant who's name I have trouble pronouncing to alot of other Ladies and let me remind you of one thing my lack of knowledge of their names in no way means that they are forgotten because of my knowledge , getting back to the one's I do ,both Adrian and Victor keep this place running because of their knowledge as maintenance men , they both go long, long hours every day , and CNA's like Christa and Alexa and Cora and Stefany I'm not sure of how to write her name and of course you don't forget the driver who takes everyone everywhere Suky , and with all the other CNA's I didn't mention by name to nurses like Crystal and Casey and Bertha and not to be left behind Robert , remember , Ladies first , ladies like Maria Felix and Cora and Cynthia who in their own way keep this place clean and spotless to I almost forgot as a male CNA Ivan and I almost forgot she has a very beautiful name so I will try to write it Dominique , I know I didn't spell it correctly so many thoughts of forgiveness . This place is definitely Special and one lady I just remembered by name is also a greeter Mariana . Life here is like it's supposed to be ," Home Sweet Home 🏡

Nichole

Apr 2026

via Google

I can genuinely say this establishment and its personnel is one of a kind in the best way. My grandfather was admitted here due to some illnesses and has been properly taken care of. They constantly update us if something happens or changes, she is well fed and dress and most importantly I see the kindness they extend to her on a day to day basis. I have had the pleasure of meeting most of the personnel and can tell they truly hand pick these people; from the cooking and cleaning employees to the nurses and head of departments. Thank you Franklin Heights for giving me peace and taking care of our loved ones as if they were your own.

Eustolia

Apr 2026

via Google

Gracias al departamento de actividades se preocupan por el bienestar de los pacientes, y los mantienen activos y el trato es muy personal, el departamento de rehabilitación muy profesional. Mi familiar está contento con el trato que recibe.

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Frequently Asked Questions

What types of care does Franklin Heights Nursing and Rehab Center offer?

Franklin Heights Nursing and Rehab Center offers Skilled Nursing / Long Term Care.

Where is Franklin Heights Nursing and Rehab Center located?

Franklin Heights Nursing and Rehab Center is located at 223 S Resler in El Paso, Texas.

What do families say about Franklin Heights Nursing and Rehab Center?

Reviews of Franklin Heights are sharply mixed: several families describe long-term residents who received attentive, personal care over years, while other reviewers raise serious concerns about staffing levels, response times, and safety incidents. The community has a 4.1 average from 150 Google reviews, but the detailed comments swing between very positive and very negative experiences.

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Nearby Communities

Other senior living options within 25 miles of El Paso.