VelvetASMR
Jun 2026
do not bring your family here they ignore their patients call button for hours on end, they are understaffed and do not give proper care to them at all
Saint Francis Rehabilitation and Nursing Center
101 Plantation Street3.6(34 ratings)· Worcester average: 4
1 / 5Quick Facts
- Total units
- 137
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 137
- Inspections
- View history (31 citations)
- Dialysis care
- On-site dialysis den for kidney disease patients
- Rehab intensity
- Daily occupational and 5x weekly physical therapy reported
- Accreditation
- Joint Commission–accredited, 5-star rated facility
CMS Care Compare
What Families Think
Families generally describe strong rehabilitation care at Saint Francis, highlighting attentive physical, occupational, and dialysis-related therapy. Most reviewers praise the nursing and therapy staff by name and describe genuine warmth from the broader community, though one report raises serious concerns about staffing and call-button response times.
The Good
- Strong physical and occupational therapy praised repeatedly
- On-site dialysis den for kidney care needs
- Staff described as friendly, attentive, and professional
- Clean and well-maintained facility despite older building
- Personal, family-like relationships with long-term residents
The Bad
- One report of ignored call buttons and understaffing
AI-generated from reviews and community data.
Saint Francis Rehabilitation and Nursing Center is a senior living community in Worcester, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 34 reviews.
About Saint Francis Rehabilitation and Nursing Center
Saint Francis Rehabilitation and Nursing Center is a skilled nursing and long-term care facility in Worcester, Massachusetts, with a licensed capacity of 137 beds. The center offers rehabilitation services including physical therapy, occupational therapy, and specialized care for patients with kidney disease, including an on-site dialysis unit.
Family feedback highlights the nursing and therapy staff as a consistent strength. Multiple families reported witnessing attentive care during rehabilitation stays, with one noting their mother received physical therapy five days weekly and occupational therapy seven days a week. Families described the staff as engaged and caring, and praised the physical therapy team's work in helping residents regain mobility. The facility's dialysis services were specifically noted as a valuable resource for patients with ongoing kidney care needs.
The community has a 3.6 out of 5 rating across 34 Google reviews. While most reviewers reported positive experiences with clinical care and staff warmth, at least one family raised concerns about responsiveness to patient needs and staffing levels, suggesting experiences at the facility vary.
Types of Care at Saint Francis Rehabilitation and Nursing Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Saint Francis Rehabilitation and Nursing Center
3.6overall · 34 ratings combined
3.6★ on Google (34)
Auri Ritter
Sep 2025
I was hesitant putting my mother in a rehabilitation center in the 1st place. This place has been wonderful. My mother is walking & doing great. Staff was very tentative with my mother. The physical therapy team rocked!!!! Thank you St Francis Rehabilitation center. ❤️
Paul Jones
Feb 2025
Very impressive rehab center. It is one of the few places around with a dialysis den, which is a HUGE benefit for patients who may be living with kidney disease and need (or may need) dialysis. All the staff look happy to be there and the patients I met seemed satisfied with their care. Great work!
greg sango
May 2024
i have had three rehab situations with St. Francis and cannot say enough about the care I received from the nursing staff and aides. I have my favorites of course. I have to say they are all ANGELS that have an extreme ability to hide their wings. I keep looking for a fallen “pin feather” but can’t find one. That’s how wonderful they are. Greg Sango
Laurie Smits
Jun 2022
My elderly mother spent 50 days at the Grafton area Saint Francis Rehab Facility where she received excellent care from their nurses, CNA's, physical therapists and occupational therapists. I visited daily and witnessed her quality of care. She received physical therapy 5 days each week and occupational therapy 7 days each week. The amount of time in therapy was important to us and we were very happy that she was actively involved daily. All therapists worked closely with her targeting specific needs. They provided extra exercises for her to practice on her own, whether she was in bed or in the wheelchair. She enjoyed going down to the gym for higher level therapy. Most importantly, they applauded her successes and communicated her strengths and weaknesses with me. The entire staff at Saint Francis were very friendly and professional. They all worked tirelessly for the patients and asked if they needed anything else. There were times my mother needed help with everything: eating, sitting up, adjusting the bed, dressing, using the restroom, and more. She was frustrated she couldn't help herself more. This staff always helped her in a friendly manner and always let her know it was ok, not to worry. Even the girl cleaning her room would address her by her first name, ask how she was doing each day and talk with her for just a couple minutes. The Caseworker would come by and check on my mother and discuss her progress and options. Even if I walked by the Priest outside, he would ask how my mother was doing. The Saint Francis community took a genuine interest in my mother and truly cared about her. These few minutes of conversation made my mother feel like she was part of their family and gave me peace of mind. For food, they have a menu selection for lunches and dinners. If you don't care for the menu items, they always have some food available that you can request anytime: soup, grilled cheese, chicken tenders, sandwiches, hamburgers, cheeseburgers and more. While this facility may not be as new as some others, it is clean and well maintained. What truly makes it special are their staff members. Thank you Saint Francis for all you do!
Government Inspection History
6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 24, 2025Fire Safety StandardHealth Standard5 citations
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Aug 5, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025
Aug 6, 2024Fire Safety StandardHealth Standard12 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024
Have proper openings in smoke barrier doors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Give residents a notice of rights, rules, services and charges.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024
Apr 25, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2024
Sep 12, 2023Health Complaint4 citations
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Apr 11, 2023Fire Safety StandardHealth Standard8 citations
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Saint Francis Rehabilitation and Nursing Center offer?
Saint Francis Rehabilitation and Nursing Center offers Skilled Nursing / Long Term Care.
Where is Saint Francis Rehabilitation and Nursing Center located?
Saint Francis Rehabilitation and Nursing Center is located at 101 Plantation Street in Worcester, Massachusetts.
What do families say about Saint Francis Rehabilitation and Nursing Center?
Families generally describe strong rehabilitation care at Saint Francis, highlighting attentive physical, occupational, and dialysis-related therapy. Most reviewers praise the nursing and therapy staff by name and describe genuine warmth from the broader community, though one report raises serious concerns about staffing and call-button response times.
How did Saint Francis Rehabilitation and Nursing Center do on recent health and safety inspections?
Saint Francis Rehabilitation and Nursing Center had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Saint Francis Rehabilitation and Nursing Center?
Submit the Request Information form on this page to connect with Saint Francis Rehabilitation and Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Saint Francis Rehabilitation and Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
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