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Reviews for Saint Mary Home are mixed, with several families praising the cleanliness, attentive rehab staff, and friendly office and caregiving teams. However, one detailed and serious account describes poor short-term rehab care, unresponsive management, and unmet basic needs, which stands in contrast to the more positive reviews.
AI-generated from reviews and community data.
Saint Mary Home is a senior living community in West Hartford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gardening Club. Families rate it 3.4 out of 5 across 83 reviews.
Saint Mary Home in West Hartford, Connecticut offers skilled nursing care, memory care, short-term rehabilitation services, and residential apartments through The Frances Warde Towers Apartments. The community provides round-the-clock care tailored to each resident's medical and spiritual needs, with an emphasis on caring for the whole person, body, mind, and spirit.
Memory care is provided in a specialized secure neighborhood, with a dedicated team that encourages residents to participate in programs and activities that promote engagement, social connection, and wellness. The clinical and therapy teams collaborate to help residents achieve their health and wellness goals, whether recovering from a medical event, surgery, or transitioning to long-term care.
The community features various amenities designed to support daily comfort and connection, including a hair salon, solariums with puzzles and games, a gift shop, courtyards with outdoor seating and raised garden beds, an accessible labyrinth, and a rehabilitation gym. Residents can enjoy the atmosphere created by the "Everlasting Spring in the Secret Garden" mural in the atrium.
Saint Mary Home is a not-for-profit organization and a proud member of Trinity Health Senior Communities. The Admissions and Business Office teams help families navigate the process of determining fit and explore options for affording care at the community.
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Help Me Choose3.4overall · 83 ratings combined
3.4★ on Google (83)
Deborah
Apr 2026
Visited three times last month when my father had short term rehab after his hospital surgery. The place was so clean, the rooms were big. The APRN saw him often. Can't say enough about the social worker that helped him get home. Even all the office people were friendly and seemed to be happy to be doing their jobs.
Rob M
Feb 2026
Dedicated and friendly staff. Welcoming atmosphere and well kept up! Great team!
Barnes
Jan 2026
Visited my uncle here for the holidays. It was very clean and the people were friendly. He’s been happy here. God bless the caregivers.
c d
Nov 2025
I would to thank the Administration and team of Saint Mary Home for their leadership and commitment in making everyone feel welcome. I was impressed with the thanksgiving Pie that I received today. It looks delicious and I am sure me and family will enjoy. Happy Thanksgiving to the entire staff at Saint Mary Home. Love much ❤️❌🅾️
bruce laroche
Apr 2024
If I could give this place a negative 10, I would. I have to say that I was completely surprised at the horrible care my mother received at St. Mary Home. Years ago this was a good place. Not anymore. The staff were obviously miserable and didn't like working there. The physical therapy and occupational therapy was completely inadequate and the people who provided the services were very unhappy people who were unkind to my mother. I can't explain further, but if I posted here about the actual treatment that my mother received from the PT person, all of you would be outraged. When I left a detailed message of the occurrence, the head of the facility never reached back to me. Anytime I (or my mother's private duty nurse) would go into the hallway to ask for help, the people on duty would scatter like roaches in the light. There were a couple of people who were nice, but by and large the staff was unfriendly, rude and did not do their jobs well. When my sister asked what would happen if my mother needed assistance to go to the bathroom at night, the response was that since she was wearing Depends, she could just go in her pants. My mother's private duty nurse would come in every morning and many times my mother would be wet. That's reprehensible, if not a crime! The semi-private rooms were actually fine. TheTV was horrible...all fuzzy and very few channels to watch. Very disappointing...and they should NOT have the 4 star rating they have. Stay away.
10 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 26, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Give residents a notice of rights, rules, services and charges.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedCorrected Mar 28, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2022
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2022
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2022
Establish policies and procedures including evacuation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2022
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2022
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Saint Mary Home offers Skilled Nursing / Long Term Care.
Saint Mary Home is located at 2021 Albany Ave in West Hartford, Connecticut.
Reviews for Saint Mary Home are mixed, with several families praising the cleanliness, attentive rehab staff, and friendly office and caregiving teams. However, one detailed and serious account describes poor short-term rehab care, unresponsive management, and unmet basic needs, which stands in contrast to the more positive reviews.
Saint Mary Home had 10 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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