MyLivingChoice

Riverside Post Acute

1750 Stockton St

4.8(290 ratings)· Jacksonville average: 4.1

Riverside Post Acute, photo 11 / 5

Quick Facts

Total units
240
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
240
Therapy services
On-site physical and occupational therapy team

What Families Think

Riverside Post Acute is a large skilled nursing and long-term care facility in Jacksonville with a high average Google rating driven by praise for specific staff members, its therapy team, and a dedicated memory care unit. However, one detailed and serious review describes a neglect incident involving an elderly resident, raising concerns about staffing follow-through on overnight checks.

The Good

  • Physical and occupational therapy team praised by name
  • Memory care unit administrator credited with improving care quality
  • Attentive, communicative nursing staff mentioned by families
  • CNAs described as working tirelessly for residents
  • Concierge staff noted for warm, attentive service
  • Community hosts family-inclusive events like Father's Day

The Bad

  • One detailed report of a resident found unattended and injured overnight
  • Same report describes staff failing to perform scheduled 2-hour checks
  • One account describes slow or dismissive response from an assigned CNA

AI-generated from reviews and community data.

Riverside Post Acute is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 290 reviews.

About Riverside Post Acute

Riverside Post Acute is a skilled nursing / long term care community in Jacksonville, Florida. The community is licensed for up to 240 residents.

Families rate Riverside Post Acute 4.8 out of 5 based on 290 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Riverside Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Riverside Post Acute

4.8overall · 290 ratings combined

4.8★ on Google (290)

Davielle Luster

Jul 2026

via Google

I am lost for words this place looks so beautiful u would think it would have the staff to match. Unfortunately it was only one that shined bright ms. Shamika Thomas,she stopped what she was doing nd helped clean up my grandmother, nd her room from the poop she was covered in. while everyone else looked nd laughed at her shes 81 years old its nothing funny about this situation. her assigned CNA didnt know she was even in the room nd when she was informed she still didnt step up nd do anything, instead she put blame on the nurse. this wasn't the care I thought my grandmother were going to receive im terrified that something horrible is going to happen to her. Because I left at 9:34pm under the impression that she's in good hands it was two CNA's that was suppose to rotate watch every 15 mins on top of the routine 2 hours checks (the staff informed me that they dont do the 2 hrs checks) so I believed her because this is coming from the supervisor just to hear that between 11pm nd 12am that night she fell keep in mind she was sleep when I left so how?? Nd she injured her left rib cage only how? Im extremely pissed off about this whole ordeal

Vernice Whitfield

Jun 2026

via Google

Celebrated Father’s Day with staff and Fathers at Post Acute. We gave cards and caps to all the fathers present including the staff.

Lauren Samples

Jun 2026

via Google

Riverside Post Acute has one of the best physical and occupational therapy teams I’ve encountered. Their therapists take the time to create individualized treatment plans based on each resident’s unique needs and goals. There are many reasons I would recommend Riverside Post Acute, but their PT and OT programs are definitely among the things that stand out most.

Ronica Williams

Mar 2026

via Google

Memory Care Unit! The administrator for this particular unit Cardennia Mincey is very much appreciated! She goes over and beyond to ensure that the residents and their families are taken care of! My grandfather remains in the facility still to this day because of her and her efforts to improve the quality of service! I truly applaud her. She listens to concerns and takes action to change things for the better and good of all the residents. Her interaction with the residents and the their families speaks volumes! Makes you feel very much welcome! The nurse Melva is very much appreciated as well! She is very attentive and we love how she communicates. Pam, Sharonda, Barbara, Dora and Amber just to name a few CNA’s that my family and appreciate as well! They work tirelessly to ensure that the residents are taken care of! I make sure that they know how much I appreciate and love them for all that they do! My family does too!

Valencyah

Feb 2026

via Google

I cannot recommend Deatriss Hayes highly enough as a concierge! She consistently goes above and beyond to make sure every guest feels welcomed, valued, and completely taken care of. Her attention to detail, professionalism, and warm personality truly set her apart.

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Government Inspection History

6 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth Standard10 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

Sep 2, 2025Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025

Apr 24, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 24, 2024

Nov 16, 2023Fire Safety StandardHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jan 12, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2024

Sep 12, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Jan 27, 2022Fire Safety StandardHealth Standard8 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2022

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Riverside Post Acute offer?

Riverside Post Acute offers Skilled Nursing / Long Term Care.

Where is Riverside Post Acute located?

Riverside Post Acute is located at 1750 Stockton St in Jacksonville, Florida.

What do families say about Riverside Post Acute?

Riverside Post Acute is a large skilled nursing and long-term care facility in Jacksonville with a high average Google rating driven by praise for specific staff members, its therapy team, and a dedicated memory care unit. However, one detailed and serious review describes a neglect incident involving an elderly resident, raising concerns about staffing follow-through on overnight checks.

How did Riverside Post Acute do on recent health and safety inspections?

Riverside Post Acute had 6 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Riverside Post Acute?

Submit the Request Information form on this page to connect with Riverside Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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