4.9(74 ratings)· Jacksonville average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Choice Matters is a home health agency in Jacksonville that sends nurses and therapists into patients' homes rather than operating a residential community. Reviewers consistently praise the skill and warmth of specific staff members, especially for wound care and post-surgery physical therapy, and describe strong communication with families throughout treatment.
AI-generated from reviews and community data.
Choice Matters Home Healthcare, Inc. is a home health agency serving Jacksonville, Florida offering At-Home Care and Home Health. Families rate it 4.9 out of 5 across 74 reviews.
Choice Matters Home Healthcare, Inc. is a home health care provider serving seniors across Northeast Florida, including Jacksonville. The agency provides personalized home health services that enable seniors to age in place while managing complex health needs and preserving independence and dignity.
Clinical services include skilled nursing care from licensed nurses, offering wound management, medication administration, and post-surgical recovery support. The agency also provides assistance with activities of daily living such as dressing and bathing, along with home safety modifications. Physical therapy and mobility training are available to help patients regain strength, balance, and confidence following illness or injury.
Choice Matters emphasizes a care model that goes beyond clinical treatment. The team works to help individuals maintain daily routines, preserve physical strength, and sustain confidence so they can continue living at home for as long as possible. The agency coordinates care through partnerships within the Northeast Florida community and employs skilled nurses, therapists, and care coordinators who collaborate to support patient recovery and independence.
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Help Me Choose4.9overall · 74 ratings combined
4.9★ on Google (74)
Diana Stinson
Feb 2026
I would highly recommend Choice Matters for in home physical therapy. I worked with Jon and because of his knowledge and quality of care I am walking unassisted less than 3 weeks after a total knee replacement. I had no idea what to expect but I was committed to following Jon’s physical therapy treatment plan. He also encouraged me to work out on my own. Which I did. I couldn’t be more pleased with the care I received.
Sharon Searcy
Jan 2026
I have to say after having my 2nd knee replacement I knew i needed a different home care that would be tough not sympathetic so I could reach goals that were expected. JON was not only knowledgeable about my knee surgery but he knew how to get the best results and rooted me on the whole time. He explained what to expect and could give me comforting answers on any concern I had. He was on time, courteous and really cared. This was definitely a better experience! Choice Matters is lucky to have JON as part of their staff.
Joe Rossi
Dec 2025
Amazing healthcare. I have wounds due to diabetes and lymphedema. I have been working with Regina and let me tell you friendly, personable, knowledgeable. She knows her job and her skills are top notch in my opinion. A wound I thought would take a year to heal is pretty close to fully healed maybe by the new year. I am thankful for their professionalism but even more so their sincereity and willingness to answer my multitude of questions. I'm the type I'm willing if I know why things will be done a certain way etc. if I could give more than 5-stars I would.
Melodee Mae
Nov 2025
Feeling quite overwhelmed after surgery, I trusted a friend's recommendation and called Choice Matters Home Health Care, specifically requesting the physical therapist, Jon. The ability to recover at home was a blessing, but my primary concern was ensuring my recovery didn't suffer. Jon immediately eased my anxiety during his first visit. His approach was methodical, and he communicated in depth the 'whys and what's' of every exercise. His profound understanding of human anatomy—both muscular and skeletal—was evident in our discussions. Though the exercises were challenging and the homework wasn't always fun, I began to see improvement in my strength and balance as he built up my capabilities. Furthermore, Jon was the picture of professionalism: always on time and never missed a single session. I would definitely recommend Choice Matters and, most importantly, the exceptional care provided by Jon.
Jackie Williams
Jun 2025
I cannot express enough gratitude for the exceptional care my mother received from Choice Matters! From our very first interaction, their team demonstrated unparalleled professionalism, compassion, and dedication. The caregivers were not only highly skilled in managing my mother’s health needs, but they also treated her with such warmth and respect, making her feel comfortable and cherished. They went above and beyond, ensuring her comfort, dignity, and well-being were always prioritized. Communication was consistently clear and proactive, keeping our family informed every step of the way. Thanks to Choice Matters my mother was able to remain in the comfort of her own home, receiving top-notch care that truly made a difference in her quality of life. I wholeheartedly recommend them to anyone seeking reliable, compassionate, and high-quality home health services!
Choice Matters Home Healthcare, Inc. is a Medicare-certified home health agency (certified since 2013). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
209 completed patient surveys, 28% response rate.
Hospital outcomes
How patients did
Service area
Choice Matters Home Healthcare, Inc. reports serving 50 ZIP codes, including Jacksonville, Saint Augustine, Orange Park, Atlantic Beach, Bryceville, Callahan, Fernandina Beach, Fleming Island, Green Cove Springs, Hilliard and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 683129. National figures are the average across all certified agencies.
Choice Matters Home Healthcare, Inc. offers At-Home Care and Home Health.
Choice Matters Home Healthcare, Inc. has not published its pricing. For context, communities in Jacksonville that publish rates start around $4,520 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Choice Matters Home Healthcare, Inc. is located at 4741 Atlantic Blvd d in Jacksonville, Florida.
Choice Matters Home Healthcare, Inc. carries a 4.9 out of 5 rating from 74 Google reviews. Choice Matters is a home health agency in Jacksonville that sends nurses and therapists into patients' homes rather than operating a residential community. Reviewers consistently praise the skill and warmth of specific staff members, especially for wound care and post-surgery physical therapy, and describe strong communication with families throughout treatment. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Choice Matters Home Healthcare, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Choice Matters Home Healthcare, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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