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North Bank Center For Rehabilitation And Healing

333 E Ashley St

4.2(156 ratings)· Jacksonville average: 4.1

North Bank Center For Rehabilitation And Healing, photo 11 / 4

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Rehab Equipment
On-site strength-training and endurance equipment for recovery

What Families Think

North Bank Center for Rehabilitation and Healing draws mixed feedback: many reviewers praise the therapy team, nursing staff, and especially an activities director who they say creates a warm, engaging environment. However, one detailed review describes severe neglect, unsanitary conditions, and untreated medical issues, raising serious concerns about consistency of care.

The Good

  • Therapy department praised by name for real progress
  • Nursing staff called attentive and caring by residents
  • Activities director singled out for creativity and warmth
  • Food described as pretty good by patients

The Bad

  • One report described severe neglect, weight loss, and untreated injuries
  • One reviewer noted strong urine/feces odors on multiple floors
  • One account described infrequent bathing and unresponsive staff to concerns

AI-generated from reviews and community data.

North Bank Center For Rehabilitation And Healing is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 156 reviews.

About North Bank Center For Rehabilitation And Healing

North Bank Center for Rehabilitation and Healing is a rehabilitation facility serving Jacksonville and its surrounding areas in Florida. The community provides high quality, affordable, and accessible health services with a focus on helping residents return to independent living.

The facility features a unique combination of strength-training and endurance equipment designed to support rehabilitative recovery outcomes. Care is delivered in a homelike setting with an emphasis on empathy and compassion, with the goal of helping residents live as independently as possible while ensuring their needs are met.

Types of Care at North Bank Center For Rehabilitation And Healing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of North Bank Center For Rehabilitation And Healing

4.2overall · 156 ratings combined

4.2★ on Google (156)

R Y

Jun 2026

via Google

This is Rosella . I am currently a patient at Northbank. I have been here since April and my stay has been very pleasant. Before discharging next week I want to thank the team at Northbank. Therapy has been wonderful came in not walking and Im leaving walking thanks to Jojo, Jamie, Tracy, Maite ,Sean, Monica and Kyla in therapy and the activity girls Maria and Lattimore along with Jamie. I also want to thank Nursing department Mrs. Roberts, Constance, Nick, Chilli. I will miss y'all very much. And a special shout out to Josh the administrator and Remy the DON.

Kalish Grady

May 2026

via Google

The Activities Director at this nursing home does an amazing job creating a fun, caring, and welcoming environment for the residents. The activities are always well-organized, engaging, and planned with the residents’ happiness and well-being in mind. From games and music to holiday events and social gatherings, there is always something enjoyable for everyone to participate in. The staff is patient, friendly, and truly cares about keeping the residents active, involved, and smiling. You can tell a lot of effort and love goes into making each activity special, and it really makes a positive difference in the atmosphere of the facility.

Ulysses aka UL Salett

May 2026

via Google

I must say, one of the most exciting things about North Bank is the Activities Director, Jamie Bailey. A seasoned supervisor with a true passion for people, Jamie brings energy, creativity, and excellence to everything she does. From her thoughtful preparation to the amazing decorations and unforgettable events, her activities are nothing short of epic. She has a special gift for making people feel included, valued, and excited to participate. Her dedication, leadership, and heart truly make a difference. Simply put—she rocks!

Sandra

May 2026

via Google

Therapy department is amazing,Tracy,Jojo,Maite, Jamie and Sean wonderful and friendly people and it's the best part of my day I have made great improvements. Nurse Roberts is a wonderful nurse. Nurse Esther and Nick are also great nurses. They take well care of me . CNAs are attentive to my needs . The food is pretty good as well. ¹¹

Colette and Charles

Apr 2026

via Google

This facility and their staff are well below substandard. My mother-in-law was there over a year and was neglected in the most inhumane manner possible. As soon as you step out of the lobby, you immediately smell human excrement. The 2nd and third floors have such a strong urine smell, that your eyes will involuntarily water. She fell and was not treated for the injury. She had stroke symptoms and was also left untreated. She had only two baths in 12 months and only because we stood there and demanded it be done. The patient care staff was aggressive and hateful. She lost almost 60 pounds and weighed under 100lbs. We visited at least twice a week and always found her shivering in a dark room without the television on, in her own feces, filthy floors, no blanket, ants crawling on her, and she would be disoriented and weeping in agony. We met with department leadership multiple times to no avail. If this place has any 5 star reviews, they are fraudulent. We witnessed every resident treated in a similar fashion. We were an active family presence and still this atrocious care happened. Someone needs to save the residents that have no one to care about them from this nightmare organization that treats human beings in such an appalling way.

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Government Inspection History

3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 25, 2025Fire Safety StandardHealth Standard13 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

Oct 12, 2023Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2023

Dec 9, 2021Fire Safety StandardHealth Standard6 citations
  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 1, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Bank Center For Rehabilitation And Healing offer?

North Bank Center For Rehabilitation And Healing offers Skilled Nursing / Long Term Care.

Where is North Bank Center For Rehabilitation And Healing located?

North Bank Center For Rehabilitation And Healing is located at 333 E Ashley St in Jacksonville, Florida.

What do families say about North Bank Center For Rehabilitation And Healing?

North Bank Center for Rehabilitation and Healing draws mixed feedback: many reviewers praise the therapy team, nursing staff, and especially an activities director who they say creates a warm, engaging environment. However, one detailed review describes severe neglect, unsanitary conditions, and untreated medical issues, raising serious concerns about consistency of care.

How did North Bank Center For Rehabilitation And Healing do on recent health and safety inspections?

North Bank Center For Rehabilitation And Healing had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Bank Center For Rehabilitation And Healing?

Submit the Request Information form on this page to connect with North Bank Center For Rehabilitation And Healing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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