Jenell Green
Jul 2026
They are caring. They have a clean facility. They have a kind staff.
Prairie Manor Rehabilitation & Healthcare
345 Dixie Highway
2.8(40 ratings)
1 / 5Quick Facts
- Total units
- 148
- Building age
- Older building with dated furnishings, per visiting clinician
What Families Think
Reviews for Prairie Manor are sharply mixed: several families praise attentive nurses, a clean building, and a strong rehab/therapy program, while many others describe serious lapses in basic care, slow response to call lights, and poor communication during medical crises. The facility has both effusive five-star endorsements and several one-star accounts describing neglect, so experiences appear to vary widely by shift, unit, and time period.
The Good
- Caring, attentive nurses named and thanked repeatedly
- Clean building with fresh-smelling rooms
- Strong physical therapy program praised by professionals
- Trusted referral site for rehab clients
- On-site memory care program for dementia residents
The Bad
- Slow call-light response times reported by multiple reviewers
- Rude or dismissive nursing staff attitudes described repeatedly
- Poor communication during medical emergencies and after a death
- Recurring hot water outages affecting many residents at once
AI-generated from reviews and community data.
About Prairie Manor Rehabilitation & Healthcare
Prairie Manor Nursing and Rehabilitation Center is a nursing and rehabilitation facility in Chicago Heights, Illinois, offering skilled clinical and therapy services for residents requiring specialized care. The center prioritizes individualized care centered around each resident's specific requirements, interests, and capabilities.
The facility's rehabilitation professionals work to help residents regain independence, rebuild strength, and achieve the highest level of functioning possible during their recuperation. The center has achieved accreditation, meaning its processes and care procedures have been assessed and recognized by industry professionals meeting and exceeding stringent industry standards.
Prairie Manor offers a Memory Care program designed to create a safe, nurturing, and engaging environment where residents with memory loss can thrive. The center maintains a wide array of services to address various healthcare needs across its community.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
2.8overall · 40 ratings combined
2.8★ on Google (40)
Al Al
May 2026
Wouldn't recommend this place to anyone that cares about their family members.
teresa white
Dec 2025
My mother been here for 2 years very well kept place 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾
Hattie Johnson
May 2025
Those pictures are deceiving. I see they did not include pictures of where the patients spend most of their days sitting, eating and doing activities. I don't think it's fair to treat Dementia patients any type of way just because they don't understand their surroundings. But I would not dare sit in any of those chairs again. I made that mistake and drove all the way home disgusted. My but was wet and i dont know from what but i do know it was from a chair. From my understanding those rooms have not been renovated in at least 15 years. Why have fabric chairs when you know patients are capable of doing their business in them. WHy not have leather or pleather something that can be wiped down and sanitized. This place was good when my mom first got there but it's going ALL THE WAY DOWN. I pray daily that I can find a way to get my mom home without me having to stop working. But this is what happens when you don't have family support and you are left having to put your love one in facilities that the people who own them, don't care, but only about the money. I can go on and on with so many other topics about this place. It would take several more pages.send your love one someplace else.
P A M
Dec 2024
No hot water again. Less than a year and this is the 3rd time. Patients cannot shower wash up. Medicare pays on time patients suffer. When an issue happens repeatedly it shows poor management. Maintaince contracts should be in place proactively prevention a situation like this. There are over 200+ residents affected. Oh and there was no communication on this issue either.
Frequently Asked Questions
What types of care does Prairie Manor Rehabilitation & Healthcare offer?
Prairie Manor Rehabilitation & Healthcare offers Skilled Nursing / Long Term Care.
Where is Prairie Manor Rehabilitation & Healthcare located?
Prairie Manor Rehabilitation & Healthcare is located at 345 Dixie Highway in Chicago Heights, Illinois.
What do families say about Prairie Manor Rehabilitation & Healthcare?
Reviews for Prairie Manor are sharply mixed: several families praise attentive nurses, a clean building, and a strong rehab/therapy program, while many others describe serious lapses in basic care, slow response to call lights, and poor communication during medical crises. The facility has both effusive five-star endorsements and several one-star accounts describing neglect, so experiences appear to vary widely by shift, unit, and time period.
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