Jenell Green
Jul 2026
They are caring. They have a clean facility. They have a kind staff.
1 / 5Quick Facts
- Total units
- 148
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 148
- Inspections
- View history (53 citations)
- Building age
- Older building with dated furnishings, per visiting clinician
CMS Care Compare
What Families Think
Reviews for Prairie Manor are sharply mixed: several families praise attentive nurses, a clean building, and a strong rehab/therapy program, while many others describe serious lapses in basic care, slow response to call lights, and poor communication during medical crises. The facility has both effusive five-star endorsements and several one-star accounts describing neglect, so experiences appear to vary widely by shift, unit, and time period.
The Good
- Caring, attentive nurses named and thanked repeatedly
- Clean building with fresh-smelling rooms
- Strong physical therapy program praised by professionals
- Trusted referral site for rehab clients
- On-site memory care program for dementia residents
The Bad
- Slow call-light response times reported by multiple reviewers
- Rude or dismissive nursing staff attitudes described repeatedly
- Poor communication during medical emergencies and after a death
- Recurring hot water outages affecting many residents at once
AI-generated from reviews and community data.
Prairie Manor Rehabilitation & Healthcare is a senior living community in Chicago Heights, Illinois offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.8 out of 5 across 40 reviews.
About Prairie Manor Rehabilitation & Healthcare
Prairie Manor Nursing and Rehabilitation Center is a nursing and rehabilitation facility in Chicago Heights, Illinois, offering skilled clinical and therapy services for residents requiring specialized care. The center prioritizes individualized care centered around each resident's specific requirements, interests, and capabilities.
The facility's rehabilitation professionals work to help residents regain independence, rebuild strength, and achieve the highest level of functioning possible during their recuperation. The center has achieved accreditation, meaning its processes and care procedures have been assessed and recognized by industry professionals meeting and exceeding stringent industry standards.
Prairie Manor offers a Memory Care program designed to create a safe, nurturing, and engaging environment where residents with memory loss can thrive. The center maintains a wide array of services to address various healthcare needs across its community.
Types of Care at Prairie Manor Rehabilitation & Healthcare
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Prairie Manor Rehabilitation & Healthcare
2.8overall · 40 ratings combined
2.8★ on Google (40)
Al Al
May 2026
Wouldn't recommend this place to anyone that cares about their family members.
teresa white
Dec 2025
My mother been here for 2 years very well kept place 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾
Hattie Johnson
May 2025
Those pictures are deceiving. I see they did not include pictures of where the patients spend most of their days sitting, eating and doing activities. I don't think it's fair to treat Dementia patients any type of way just because they don't understand their surroundings. But I would not dare sit in any of those chairs again. I made that mistake and drove all the way home disgusted. My but was wet and i dont know from what but i do know it was from a chair. From my understanding those rooms have not been renovated in at least 15 years. Why have fabric chairs when you know patients are capable of doing their business in them. WHy not have leather or pleather something that can be wiped down and sanitized. This place was good when my mom first got there but it's going ALL THE WAY DOWN. I pray daily that I can find a way to get my mom home without me having to stop working. But this is what happens when you don't have family support and you are left having to put your love one in facilities that the people who own them, don't care, but only about the money. I can go on and on with so many other topics about this place. It would take several more pages.send your love one someplace else.
P A M
Dec 2024
No hot water again. Less than a year and this is the 3rd time. Patients cannot shower wash up. Medicare pays on time patients suffer. When an issue happens repeatedly it shows poor management. Maintaince contracts should be in place proactively prevention a situation like this. There are over 200+ residents affected. Oh and there was no communication on this issue either.
Government Inspection History
8 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 23, 2025Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2025
Apr 7, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 18, 2025
Feb 14, 2025Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Sep 12, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024
Jul 12, 2024Fire Safety StandardHealth Standard13 citations
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2024
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2024
Aug 22, 2023Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2023
Aug 4, 2023Fire Safety StandardHealth ComplaintHealth Standard17 citations
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2023
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2023
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023
Aug 25, 2022Fire Safety StandardHealth Standard16 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Sep 8, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedCorrected Sep 8, 2022
Assess the resident when there is a significant change in condition
Severity G of L: actual harm, isolatedCorrected Sep 8, 2022
Perform COVID19 testing on residents and staff.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2022
Report COVID19 data to residents and families.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2022
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2022
Ensure proper storage of liquid oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Prairie Manor Rehabilitation & Healthcare offer?
Prairie Manor Rehabilitation & Healthcare offers Memory Care and Skilled Nursing / Long Term Care.
Where is Prairie Manor Rehabilitation & Healthcare located?
Prairie Manor Rehabilitation & Healthcare is located at 345 Dixie Highway in Chicago Heights, Illinois.
What do families say about Prairie Manor Rehabilitation & Healthcare?
Reviews for Prairie Manor are sharply mixed: several families praise attentive nurses, a clean building, and a strong rehab/therapy program, while many others describe serious lapses in basic care, slow response to call lights, and poor communication during medical crises. The facility has both effusive five-star endorsements and several one-star accounts describing neglect, so experiences appear to vary widely by shift, unit, and time period.
How did Prairie Manor Rehabilitation & Healthcare do on recent health and safety inspections?
Prairie Manor Rehabilitation & Healthcare had 8 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Prairie Manor Rehabilitation & Healthcare?
Submit the Request Information form on this page to connect with Prairie Manor Rehabilitation & Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Prairie Manor Rehabilitation & Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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