1 / 5Families describe Home Instead's in-home caregivers as compassionate, patient, and reliable, often building long-term relationships with clients and their families. Reviewers highlight the office staff's responsiveness and willingness to adjust schedules or coordinate additional support like transportation to appointments.
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Home Instead is a home care agency serving Merrillville, Indiana offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 5.0 out of 5 across 46 reviews.
Home Instead is a home health and hospice service serving Merrillville, Indiana. The company provides in-home care for seniors, including assistance with daily activities, medical appointments, errands, and end-of-life support, allowing clients to remain in their own homes while receiving professional care.
Families consistently praise the individual caregivers, Eddie, Sandi, Jennifer, Kristen, and Rosie among those named, for combining professionalism with genuine warmth. Reviewers highlight the team's patience, flexibility in scheduling, and willingness to adapt care plans when unexpected needs arise. One family noted they "have become nothing short of family," reflecting how caregivers build trusted relationships over months and years of service. Clients receive support ranging from therapy accompaniment and grocery shopping to personal hygiene and companionship, with families appreciating both the competence and the compassionate approach to their loved ones' independence.
Home Instead holds a 5-star rating across 46 Google reviews, with families emphasizing the company's 13-year track record of tailored, relationship-focused senior care in the community.
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Help Me Choose5overall · 46 ratings combined
5★ on Google (46)
nakitarosco
May 2026
Rosie has been a wonderful caregiver for my father. She is kind, soft-spoken, patient, and truly compassionate in the care she provides. She visits once a week and always treats my dad with respect and kindness while making sure he is well cared for. It gives our family peace of mind knowing he is in such good hands. We are very grateful for her support and highly recommend her.
Mark Cumicek
Mar 2026
The entire team has been incredibly kind, caring, resourceful, and helpful in attending to the needs of my relative who is becoming increasingly in need of a helping hand… though he doesn’t always want to admit it. A special shoutout to Eddie -- she's AMAZING! They’re very patient with him, yet nudge him to do things necessary to maintain a higher quality of life. They’ve also been partners with me in planning and problem solving as we inevitably move towards transition to an assisted living community. With me not being located in the same area as this relative, I rest easier knowing that this Home Instead team is close by and visiting him regularly.
Sharon Anderson
Feb 2025
This company is the best, not one of the best but the best. From the first lady [Eddie] that came to my home to speak with me about their services, the owner, [Sandy], to the lady [Kristen] that works for me. They are professional, knowledgeable, kind ,helpful, patient, caring, easy to communicate with, always looking for ways to help. Jennifer, their scheduler is always ready to accommodate when you need help, a very sweet lady. I just want to say Excellent job ladies, 👏.
Stacey Butkiewicz
Jan 2025
I have nothing but good things to say about Home Instead. They have provided excellent care for my mom for the last two years. Whether it be accompanying my mom to therapy, grocery shopping or just adjusting the schedule because an unforseen occurrence popped up. Sandi, Jennifer and all the Care Pro's that are in our lives have become nothing short of family. I appreciate the love and support they give my mom and our family. It has been a blessing to have you all in our lives. Thanks again! You have made my mom's recovery easier and safer❤️
Kelly Hamilton
Oct 2024
I first met Sandy from Home Instead 13 years ago. I can speak first hand on their experience, care, professionalism and support in senior care services. Focusing on individual care and needs is key for this population and they work with clients and their family to tailor a plan to help keep clients in their homes. I would not hesitate to highly recommend their professional, compassionate services to any client/family in need.
Home Instead offers At-Home Care.
Home Instead is located at 238 E 90th Dr in Merrillville, Indiana.
Families describe Home Instead's in-home caregivers as compassionate, patient, and reliable, often building long-term relationships with clients and their families. Reviewers highlight the office staff's responsiveness and willingness to adjust schedules or coordinate additional support like transportation to appointments.
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