3.3(184 ratings)· Birmingham average: 4.1
1 / 5CMS Care Compare
Reviews for Pine Hill Rehabilitation and Wellness are sharply divided, with some praising the therapy department and compassionate care while multiple others describe serious lapses in staffing, communication, and basic dignity. Several reports raise significant concerns about understaffing and how families were treated during a loved one's death, which families should weigh carefully alongside any positive experiences.
AI-generated from reviews and community data.
Pine Hill Rehabilitation and Wellness is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 184 reviews.
Pine Hill Rehabilitation and Wellness is a skilled nursing / long term care community in Birmingham, Alabama. The community is licensed for up to 190 residents.
Families rate Pine Hill Rehabilitation and Wellness 3.3 out of 5 based on 184 Google reviews.
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Help Me Choose3.3overall · 184 ratings combined
3.3★ on Google (184)
Kristie Cranford
Jul 2026
Pine Hill Rehabilitation is a Beautiful facility. We treat all our residents here as if they were our own loved ones. We strive to make a difference everyday. We have an Amazing Therapy Department for Short Term rehabilitation. We will get you on the road to Recovery❤️
Kathrine Dye
Aug 2025
My family member was in this place and was admitted by mental health This was by far the worst place ever she was diagnosed with dementia and he was always very medicated 66y/o and very healthy otherwise he supposedly passed on July 5th from dementia. I gave them all my contact information but no family was contacted We found out July 17 that he had passed away not from North Hill but a total stranger saw that the coroner office was looking for family members.This was awful and Quita the social worker there said they didn’t have to notify the family because the family did not admit him She was very rude and cold.He was a human and didn’t deserve this. I even left a message several times for the director or administrator to call me back but that didn’t happen even.They didn’t care that he did have family that loved him. They had got the check for him being there so It seemed that was all they cared about. If at all possible please don’t take your family to this horrible place He was a person and no one deserved this and after reading the reviews I see he wasn’t the only person treated awful
Jacqueline Key
Oct 2024
My mother died there almost 3 weeks ago. I really regret having my mother there, a pain I will have to live with for the rest of my life. Please don't take your love one there especially if they have dementia. They have some sorry lazy C&A employees and nurses, especially in memory and long term care was just as bad.
Kewanee Fox
May 2023
I was there on the weekend. The lady who sits at the door is extremely professional from the way she treated us to the way she was dressed. She was pleasant and it is obvious she likes her job. When you care, you care. Now I've been to enough nursing homes to know that the weekend crew is going to be slim, and perhaps people are filling in. So I'm not sure this was regular staff or weekend staff. However, regardless of staff, it should always be professional. Never should I hear the "F" word in any setting. Upon arrival, some staff was sitting outside on the benches. It seems someone was cursing out someone on the phone while on their break. I heard several "F" bombs from that conversation. Once we got in the facility a few steps before we reached the patient's room, a staff member seemed to be upset that someone took something off her cart and she said "The "F" you betta bring it back". Once in with the patient, we kept asking when the patient would receive lunch at this point it is noon. Twice the response was "I don't know." Because my friend wasn't going to leave before her family member was fed, I was hungry. I left to get me something to eat. The staff must have had their lunch delivered. They were sure what time they were eating. At this time, all of them were at the front desk getting their lunch. So, as nursing homes go, just do all you can to check on your loved one regularly and make your presence known. Say a prayer before you get there, a prayer while you are there, and a prayer when you leave.
Katherine toon
Jan 2022
Very rude, unpleasant and unprofessional staff on all levels. I personally would never put a loved one in this place. I would never refer this place to anyone, even a stranger. They sure paint a pretty picture of it but sont be fooled by all that. We had 1 and I mean 1 nurse to 50 patients, their words not mine. If it were my choice... my loved one would have never been in there. No compassion, no caring at all. It's just a pay check to these people. Yes that's how I truly feel and and was made to feel that way. Very very disappointed and unhappy with the whole ordeal.
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2019
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2019
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2019
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2019
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 18, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pine Hill Rehabilitation and Wellness offers Skilled Nursing / Long Term Care.
Pine Hill Rehabilitation and Wellness is located at 200 North Pine Hill Road in Birmingham, Alabama.
Reviews for Pine Hill Rehabilitation and Wellness are sharply divided, with some praising the therapy department and compassionate care while multiple others describe serious lapses in staffing, communication, and basic dignity. Several reports raise significant concerns about understaffing and how families were treated during a loved one's death, which families should weigh carefully alongside any positive experiences.
Pine Hill Rehabilitation and Wellness had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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