mikiya wilson
Jun 2026
Mrs.Tiffany the DON is very kind hearted and caring to both her workers and residents!
3.3(59 ratings)· Birmingham average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Highlands Rehabilitation and Wellness are largely positive, with families praising the warmth of the nursing and rehab staff and describing meaningful recovery progress for loved ones. However, one detailed review raised serious concerns about missed baths, bedding changes, and medication handling, suggesting inconsistent care quality.
AI-generated from reviews and community data.
Highlands Rehabilitation and Wellness is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 59 reviews.
Highlands Rehabilitation and Wellness is a skilled nursing and long-term care facility in Birmingham, Alabama, with a licensed capacity of 132 residents.
Family experiences at the facility are mixed. Positive accounts highlight cleanliness, friendly and helpful staff members by name, including nursing and front office personnel, and appreciation for the time and attention given to residents. One family noted the facility underwent recent ownership changes that brought "a change of air" for the better. A volunteer observed residents appearing happy and staff demonstrating genuine care. However, a critical review raised concerns about medication management without oversight, inconsistent hygiene practices such as bedding changes and daily baths, and the need for families to assist with basic tasks like warming meals.
Highlands has a Google rating of 3.3 out of 5 stars based on 59 reviews, reflecting the divided feedback. Prospective families should weigh the positive testimonials about staff attitude and facility cleanliness against the service gaps cited in lower-rated reviews.
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Help Me Choose3.3overall · 59 ratings combined
3.3★ on Google (59)
mikiya wilson
Jun 2026
Mrs.Tiffany the DON is very kind hearted and caring to both her workers and residents!
Jakeia Johnson
Jun 2026
I have volunteered at the facility for the past few weeks and have thoroughly enjoyed my time! The residents seem happy and the staff appears to have a passion/gift for taking care of them. It is wonderful to be able to serve and be impactful in a nursing home that honors its mission!
bri brooks
Dec 2025
If you have a loved one that has to be here short term or long term I highly suggest finding somewhere else or you’ll have to deal with them bringing in meds and just leaving them for the patient to take, no bedding changes, no daily baths given and you will have to walk to the rehab hall just to warm a patient’s food. Yes some of the staff may be kind and helpful but as a whole this place is terrible
Lacy J Hunter
Nov 2025
Love that the Highlands bought The Nursing home. There's a change of air in this establishment. For the Good. Octavia is my husband nurse she was sweet as can be very efficient. Nice young nurse. Taylor had the front office. She was doing amazing. The other young lady in admissions was helpful and polite. I'm sad that I missed the luncheon earlier this week. Today is Black 🖤 Friday 11/28/25 I look forward to my next visit. I'm glad Melody Chrutchfield is not the Administrator anymore Look forward to meeting the new higher ups. I live over 100 miles away so my trips are every couple months but I'm in contact with the facility by mail and phone. Was pleased with today's visit everything felt very different and more at ease. Sincerely ❤️🤍💙 Janet L Hunter - Lee Hunter WIFE
Tracy Robichaud
Mar 2025
My cousin is in here and it is an awesome place for him. Everyone is so friendly and helpful and all the employees are great. And It is so clean. I have read some bad reviews about it but from our experience we haven’t found anything that we dislike about it and my cousin loves it here. I really appreciate the time and care they give him. He was in the hospital before he came here and we thought he wouldn’t live much longer and he has done a complete turnaround since he came here He is walking on his own and dressing himself it is a amazing how much he has improved and I owe it all the the nurses and Rehab and all the staff they show that they truly care about him. And he feels like they are his family. So as for me and my family we feel this place is a blessing!! And have only good things to say about it!!
3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jun 7, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jun 7, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2021
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2019
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 17, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Highlands Rehabilitation and Wellness offers Skilled Nursing / Long Term Care.
Highlands Rehabilitation and Wellness is located at 733 Mary Vann Lane in Birmingham, Alabama.
Highlands Rehabilitation and Wellness carries a 3.3 out of 5 rating from 59 Google reviews. Reviews of Highlands Rehabilitation and Wellness are largely positive, with families praising the warmth of the nursing and rehab staff and describing meaningful recovery progress for loved ones. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Highlands Rehabilitation and Wellness had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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