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Otterbein Pemberville SeniorLife Community

20311 Pemberville Rd

4.3(99 ratings)

Otterbein Pemberville SeniorLife Community, photo 11 / 5

Quick Facts

Total units
50
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
50
Campus size
165-acre campus with woods, meadows, ponds
Couples policy
Couples with different care needs can stay together
Assisted living suites
Private suites include kitchenettes and individual climate control

What Families Think

Reviews of Otterbein Pemberville are mixed: several families praise the caring staff, home-cooked meals, and vibrant social life on the community's large campus, while a couple of reviewers describe serious lapses in nursing care and medical attention. The community offers a range of care levels from independent living through skilled nursing and memory support on one continuing-care campus.

The Good

  • Staff described as caring, kind and patient
  • Home-cooked meals praised by residents
  • Active social calendar with clubs and activities
  • Maintenance staff built garden boxes for a resident
  • Large campus with room for pets to roam

The Bad

  • Multiple reports of neglectful or inattentive nursing care
  • One detailed report of medication mismanagement and delayed treatment
  • One report calling the community overpriced
  • No published pricing information available

AI-generated from reviews and community data.

Otterbein Pemberville SeniorLife Community is a senior living community in Pemberville, Ohio offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.3 out of 5 across 99 reviews.

About Otterbein Pemberville SeniorLife Community

Otterbein Portage Valley is a continuing care retirement community in Pemberville, Ohio, in Wood County in northwest Ohio, about 30 minutes south of Toledo. The community offers independent living, assisted living, long-term nursing care, memory support, and post-acute rehabilitation services, with options ranging from patio homes and apartments to assisted living suites and nursing facilities.

The community operates on a 165-acre campus featuring wooded areas, meadows, ponds, and walking paths. Residents have access to a Life Enrichment Center that includes a fitness center, chapel, library, and auditorium. The Oakwood Assisted Living, opened in 2021, provides over 60 private suites with kitchenettes, private baths, and individually controlled air temperature, with personalized assistance available for activities of daily living such as bathing, grooming, and dressing.

Social and recreational life is central to the community, with a vibrant calendar of clubs, card tournaments, games, parties, music, and weekly activities. Residents can participate in groups focused on sports and fitness, art and woodworking, worship, and Bible study. The community also offers on-campus transportation, including airport pickup and drop-off service for residents who travel frequently.

Otterbein Portage Valley is situated near Interstate 75 and the Ohio Turnpike, providing easy access to shopping, dining, and entertainment. The location combines small-town living with proximity to the resources and attractions of northwest Ohio. The community welcomes couples with different care needs and allows them to remain together on campus, with flexible contract options designed to suit individual lifestyles.

Types of Care at Otterbein Pemberville SeniorLife Community

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Otterbein Pemberville SeniorLife Community

4.3overall · 99 ratings combined

4.3★ on Google (99)

Jeanne Hufford

May 2026

via Google

I want to give a shout out to “Jessica” my nurse’s aide for a couple days of my stay (2/7) - you are an amazing care giver on all levels. Thank you.

Leslie P

Dec 2025

via Google

Otterbein Pemberville gave my mom caring, excellent and compassionate care when we most needed it. They are our angels. My mother, disabled by her illnesses, lived with dignity and was cared for at this facility. Mom loved the homecooked food. It was delicious. My mom was blessed, until her last breath, by being a resident at Otterbein.

Aaron Fleming

Nov 2025

via Google

1. I just went to the Thanksgiving brunch yesterday and the food was horrible. The cook spent more time roaming the dining hall and pushing his religion on all of his guests rather than making sure his food was good. It was arguably the worst thanksgiving dinner I've ever had. 2. The nurses here were horrible and neglectful of my grandfather to the point he was kicked out and sent to a psych ward because of their treatment of him. 3. Overpriced.

Robin McClain Basilius

Oct 2025

via Google

I retracted my review, they treat u great for about a week, to get a good review!! Then all hell breaks loose, I had a horrible experience, so many things, they would take meds away my heart dr. Gave to me, was getting weaker n sicker, n they wouldn't do anything, just ignored me, therapy was going good until review came out, I was so sick I couldn't eat very much, sick to stomach. No help n I couldn't figure it out. ( but I did ) .one aid said I was bleeding real bad, pur blood no urine, for 3 days then decided to do urine test, a man nurse gave me results after Noone else would do, he said I was complete mess, red blood cells white counts n few other things were through the roof n really bad. Took another 2 to 3 days for their dr. To give me antibiotics for a week. Blood work after that n wouldn't give me results, n I was so weak from all my therapy went down n only 5 steps then. They kept saying I kept refusing to do things, total lies. I have a very bad heart n dr. Was stopping me on meds n giving me what he wanted. My heart dr. Is in Cleveland clinic. Had a ekg n would not give me test results. I already knew back in a fib. Butt was very red n couple sores but wanted me to sit in wheelchair n would scream at me I said absolutely not I an so sick, n sick can't do anything. I ate like half bowl of broth n soup, couldn't handle anymore food, for bout 2 to 3 weeks, they cared less, it goes on n on, but to the end Oct 22nd I believe. ( 1st I had got ahold of my heart dr. N explain all to him. His nurse replied for me to go to hospital, so I told them. Insurance said Oct 25th last day nurse was yelling n screaming at me, why go hospital n if I did it would be a leave n she wouldn't give me nothing, could not discharge myself cause I would get no medical records n any meds the had on chart n kept bugging me, my Dr. In Cleveland said get to hospital. I told her n why n was in contact with my son n he looked up couple things n got advice. N I told them I was going to hosp. Again get me aid get myself ready to call 911. Told her I wanted my personal medicine she had n she kept screaming at me she was not going to do it, I said against the law. She saw ambulance come n took off, everyone did, Noone in site, took me to hosp. N my potassium was so low 2.8 hosp. Was critical, had put 6 bags of it in my IV immediately, waiting on ultra sound on my heart can be very dangerous, lots more to be revealed, I surest do not go there. I would of died...Robin Basilius.

Tim Beadle

Oct 2025

via Google

Hats off to the professionals at the Rehab. and Therapy departments. We thank you so much!

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Government Inspection History

10 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 15, 2026Health Complaint2 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2026

Jun 18, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Mar 4, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

Jan 23, 2025Health Complaint1 citation
  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

Sep 10, 2024Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Sep 23, 2024

Jul 23, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2024

May 30, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2024

Aug 7, 2023Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023

Nov 28, 2022Fire Safety StandardHealth Standard15 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Dec 22, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2022

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2022

Jan 4, 2020Fire Safety StandardHealth Standard4 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2020

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Otterbein Pemberville SeniorLife Community offer?

Otterbein Pemberville SeniorLife Community offers Independent Living and Skilled Nursing / Long Term Care.

Where is Otterbein Pemberville SeniorLife Community located?

Otterbein Pemberville SeniorLife Community is located at 20311 Pemberville Rd in Pemberville, Ohio.

What do families say about Otterbein Pemberville SeniorLife Community?

Reviews of Otterbein Pemberville are mixed: several families praise the caring staff, home-cooked meals, and vibrant social life on the community's large campus, while a couple of reviewers describe serious lapses in nursing care and medical attention. The community offers a range of care levels from independent living through skilled nursing and memory support on one continuing-care campus.

How did Otterbein Pemberville SeniorLife Community do on recent health and safety inspections?

Otterbein Pemberville SeniorLife Community had 10 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Otterbein Pemberville SeniorLife Community?

Submit the Request Information form on this page to connect with Otterbein Pemberville SeniorLife Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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