MyLivingChoice

Otterbein Sunset House SeniorLife Community

4020 Indian Rd

4(29 ratings)· Toledo average: 4.1

Otterbein Sunset House SeniorLife Community, photo 11 / 8

Quick Facts

Year opened
1970
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
24
Respite care
Short-term respite stays offered, based on availability
Hospice service
In-house hospice and palliative care through Ashanti Hospice
Nursing rating
Reviewer cites a 5-star CMS nursing care rating
Skilled nursing cost
Skilled nursing $425/day, long-term care $300/day

What Families Think

Otterbein Sunset House draws largely positive reviews for its historic, well-kept campus, engaged activities staff, and rehab/skilled nursing outcomes, with many families praising specific nurses and aides by name. A smaller but consistent set of reviews raises concerns about management responsiveness, staffing levels, and a few serious care-communication lapses.

The Good

  • Reviewers praise skilled nursing and rehab outcomes
  • Staff frequently singled out by name for kindness
  • Beautiful, well-maintained historic campus setting
  • Food and dining consistently praised as excellent
  • Active, varied activity calendar for independent living
  • Clean facility with no unpleasant odors noted

The Bad

  • Several reviewers cite management shortfalls despite good frontline staff
  • One report of understaffing leaving a resident in unsanitary conditions for hours
  • One detailed account of poor nursing communication and delayed hospice care
  • One report of broken AC and windows during a summer heat wave

AI-generated from reviews and community data.

Otterbein Sunset House SeniorLife Community is a senior living community in Toledo, Ohio offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Fitness Center and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 29 reviews.

About Otterbein Sunset House SeniorLife Community

SUNSET HOUSE

A perfectly unique blend of historic charm and innovative community life.

The moment you walk through our doors, you’re greeted by beautiful and comfortable surroundings, warm and friendly people, and a wide variety of opportunities to pursue your favorite hobbies or discover new ones.

LIFE ENRICHED

Daily life at Sunset House integrates cultural and social outings and events that keep you connected to the world around you and engaged in what matters to you most.

Meet new friends in the Hearth Room for intimate conversations. Appreciate nature’s beauty while strolling the walking path along the pond. Or catch up on your reading in front of the fireplace with a favorite beverage by your side.

A BEAUTIFUL & COMFORTABLE SETTING

Our various apartment styles provide you the perfect backdrop for your personal decorating touch. Use your favorite furniture pieces to create a cozy and inviting private space that is truly your own. Socialize and relax with friends, family, and neighbors in spacious and comfortable living and dining areas.

Our beautiful campus is conveniently located by many of your favorite local attractions, including dining, shopping, medical services, and physicians.

Sunset House features the twenty-first-century amenities you want while preserving the iconic appeal of a Victorian-style manor. Designed and maintained with your comfort in mind, everything about Sunset House reflects our commitment to superior community living.

Through our person-centered care philosophy called The Eden Alternative, Sunset House affirms that care is not a one-way street, but a collaborative partnership between caregiver and care receiver.

EXCEPTIONAL CARE

You’ll find a variety of care at Sunset House. Respite stays (accommodations based on availability), assisted living, and healthcare services are provided in comfortable and inviting neighborhood environments, staffed by an exceptional and dedicated caregiving team. Sunset House will meet your specific needs with a wellness plan that is unique to you and your wishes.

ABOUT US

Sunset Communities is an independent, nonprofit organization that offers assisted living and healthcare at Sunset House; assisted living, healthcare, and memory support at Sunset Village; independent living apartments at The Woodlands; active-living homes at Fieldstone Villas; and hospice and palliative care through our Ashanti Hospice service.

Sunset House
4020 Indian Road, Toledo, Ohio 43606
419-536-4645
New days begin at Sunset.

Types of Care at Otterbein Sunset House SeniorLife Community

Assisted LivingHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Otterbein Sunset House SeniorLife Community

4overall · 29 ratings combined

4★ on Google (29)

Jennifer Nicole Bladel

Jun 2026

via Google

I'm absolutely pleased with my father's room and how CLEAN "THIS" facility is!!!!

Magic Apples

Feb 2026

via Google

The existing care staff work hard but there are not enough employees to cover tasks adequately. Offer better pay and get rid of reasons why you are understaffed so that you can avoid leaving patients in less than sanitary conditions for hours at a time. There is no reason to run out of supplies and clean linens. You do not need to be the best at making a profit, you need to be the best at providing care, especially at the daily rates being charged.

Anne Ruch

Feb 2026

via Google

My mom lived at The Woodlands at Otterbein in Ottawa Hills for 6 years. There are no words to sufficiently express my gratitude to the staff for all they did for her. The building itself and her apartment was so beautiful and so well cared for. She always felt like she was living in a palace! The food is outstanding. But most of all, the kindness and compassion of ALL the staff was something that is rare to find these days. They always went so far beyond what was expected. They ALL treated her like she was their own mom and really could not have done any more for her. I think you would be hard pressed to find a place any better anywhere in this country.

Jani Gavorski

Oct 2025

via Google

This is a beautiful facility with so many activities offered to add to the quality of life for their residents.

User Work

Sep 2025

via Google

Management does not do enough, even when they have aides and nurses dedicated to their work and patient care it’s truly just not fair. David and Tracy can do much better and if they can’t, there needs to be new management. Good facility but can be way better.

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Ask about availability, pricing, or a tour. Your details go only to Otterbein Sunset House SeniorLife Community, never sold or shared.

Government Inspection History

7 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2025Fire Safety StandardHealth Standard12 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025

Oct 30, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024

Jun 24, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 3, 2024

Apr 1, 2024Health Complaint1 citation
  • Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2024

Jan 22, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2024

Aug 25, 2022Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 9, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2022

Sep 5, 2019Fire Safety StandardHealth Standard14 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2019

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2019

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Otterbein Sunset House SeniorLife Community offer?

Otterbein Sunset House SeniorLife Community offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

How much does Otterbein Sunset House SeniorLife Community cost?

Otterbein Sunset House SeniorLife Community has not published its pricing. For context, communities in Toledo that publish rates start around $2,995 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Is Otterbein Sunset House SeniorLife Community pet friendly?

Yes. Otterbein Sunset House SeniorLife Community lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Otterbein Sunset House SeniorLife Community located?

Otterbein Sunset House SeniorLife Community is located at 4020 Indian Rd in Toledo, Ohio.

What do families say about Otterbein Sunset House SeniorLife Community?

Otterbein Sunset House draws largely positive reviews for its historic, well-kept campus, engaged activities staff, and rehab/skilled nursing outcomes, with many families praising specific nurses and aides by name. A smaller but consistent set of reviews raises concerns about management responsiveness, staffing levels, and a few serious care-communication lapses.

How did Otterbein Sunset House SeniorLife Community do on recent health and safety inspections?

Otterbein Sunset House SeniorLife Community had 7 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Otterbein Sunset House SeniorLife Community?

Submit the Request Information form on this page to connect with Otterbein Sunset House SeniorLife Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Otterbein Sunset House SeniorLife Community? Claim this listing to update photos, pricing, and details. It's free.

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