MyLivingChoice

Ohio Living Westminster-Thurber

717 Neil Ave

3.9(137 ratings)· Columbus average: 3.9

Ohio Living Westminster-Thurber, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
35
Memory care setting
Secured Bridgewater neighborhood for early memory loss
Financial model
Entrance-fee life plan community, not simple rental
On-site medical access
Primary care physician's office located on campus
Transportation
Free shuttle rides to downtown theaters and shops

What Families Think

Reviewers describe Ohio Living Westminster-Thurber as a vibrant, well-located life plan community in Columbus's Victorian Village, prized by independent living residents for its walkability, strong social community, and continuum of care as needs change. However, several reviewers raise serious concerns about the quality of nursing and skilled care on higher-acuity floors, including neglect, unreported falls, and staffing problems.

The Good

  • Walkable Short North/Victorian Village location near downtown
  • Strong sense of community and lasting friendships among residents
  • Continuum of care so residents are not asked to leave
  • Positive rehab and physical therapy experiences after surgery
  • Indoor pool and fitness center on-site
  • Recognized as a 'Top Pick' in senior living for years

The Bad

  • Multiple reports of neglect, unreported falls, and poor nursing care in skilled nursing
  • One report of aides being bullied and care plans not followed by nurses
  • One report of reliance on agency nursing staff and a billing dispute
  • One report describing mass resident displacement when a building closed

AI-generated from reviews and community data.

Ohio Living Westminster-Thurber is a senior living community in Columbus, Ohio offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Fitness Center and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 129 reviews.

About Ohio Living Westminster-Thurber

WELCOME TO OHIO LIVING WESTMINSTER-THURBER

Ohio Living Westminster-Thurber gives you the freedom to live life your way. As a life plan community, we provide the opportunity to choose to house that complements your lifestyle.

Customized on-site amenities, features and services provide freedom from chores, opportunities for growth, and the security of knowing quality care and services are close at hand.

We believe in serving the whole person and as such offer a myriad of services and activities to enhance your physical, mental and spiritual well-being. Join friends for an exercise class or utilize the equipment in the fitness center. Express yourself through the arts, or spend some private moments with a good book in the library. Nurture your spiritual life through worship service and inspirational programs. The choice is yours.

Ohio Living Westminster-Thurber is designed to meet your needs now, and in the future.

ASSISTED LIVING

Assisted Living at Ohio Living Westminster-Thurber provides bright and spacious apartments, as well as reassurance and comfort for those who need personal care throughout the day. A personalized care plan is developed for each resident, with 24-hour access to nurses and personal care attendants.

For those who live with memory loss, a special assisted living program has been designed in our secure Bridgewater neighborhood.

Our innovative program is designed to diminish anxiety and lessen confusion. In our Bridgewater neighborhoods, we offer a compassionate, supportive and secure environment where specially-trained care partners provide an individual approach for those who live with early memory loss. Residents are encouraged to become involved in a variety of life-enriching activities, resulting in an enhanced sense of well-being.

RESIDENCES

Ohio Living Westminster-Thurber is located on 10 tree-lined acres in the Victorian Village neighborhood of Columbus, Ohio and offers breathtaking views of the downtown Columbus skyline.

One of the great attributes of Ohio Living Westminster-Thurber is its convenient location. Easily accessible from I-71, I-670 and Route 315, you are just moments from dining, arts and entertainment, sports, shopping and recreation.

Apartment Living provides the freedom from home upkeep and maintenance so that you can live life your way. Our well-designed floor plans offer many choices to customize your apartment home to fit your style of living.

ABOUT OUR CAMPUS IN COLUMBUS, OHIO

Ohio Living Westminster-Thurber is Columbus, Ohio’s premier life plan community. Located in the lovely Victorian Village neighborhood on the edge of downtown Columbus, our community offers an abundance of on-site amenities with the bonus of having theaters, museums, galleries, sports, music venues, cultural attractions, and the city’s best dining hotspots in your own backyard.

But our community is much more than an exciting place to live; it’s designed to support you as your healthcare needs to evolve over time. In addition to independent senior living apartments, you have access to assisted living, memory care, long-term nursing care, and short-term rehabilitation all within our community.

HISTORY OF OHIO LIVING WESTMINSTER-THURBER

Ohio Living Westminster-Thurber is deeply rooted in the urban planning and history of Columbus, Ohio.

In the mid-19th century, thousands of Irish and German immigrants were arriving in Columbus, primarily settling in a neighborhood on the north edge of the city to work in nearby factories. The area became known as Flytown so named because houses seemingly flew up overnight. This site of historical significance is where Ohio Living Westminster-Thurber is located today.

Around the 1950s, Columbus began the process of redeveloping this and other nearby neighborhoods as they planned for urban growth in the 1960s, creating the vibrant areas we currently know as the Short North, Arena District, Goodale Park, and Victorian Village. These are now some of the most popular neighborhoods in the city. As part of an urban renewal area the city invested in a signature high-rise apartment complex called Thurber Tower. In 1965 the city also partnered with Ohio Presbyterian Homes (now known as Ohio Living) to build a seven-story senior apartment complex and nursing home named Westminster Terrace it’s fifth location.

From conception, Westminster Terrace was intended to be a life plan community. It was designed with the first two floors for administration, amenities, and skilled nursing, and senior housing apartments filled the upper levels. Ohio Presbyterian Homes purchased Thurber Tower in 1975 and renamed the entire complex as Westminster-Thurber Community.

Thanks to the generosity of donors, Westminster-Thurber Community was extensively renovated during the mid-1990s. Expansion of the campus consisted of a new heath care center, dedicated Alzheimer's care unit, restaurant-style dining room, chapel, and auditorium with an enclosed walkway connecting all structures. Uniting Thurber Tower and Westminster Terrace with the newly constructed health care center greatly enhanced quality of life for residents, making it easier for them to visit each area regardless of the weather. Renovations were made to one floor of the Westminster Terrace building expanding the assisted living services to include a secure neighborhood for those who live with memory loss or dementia. Additionally, the community expanded by adding services and programs, a full woodworking shop, arts and crafts room, computer lab, two libraries, carports and shuffleboard courts.

In 2005, Westminster-Thurber Community converted one floor of assisted living into the Rehab Studios.  As the healthcare industry changed, hospitals began discharging patients to rehab locations. While most facilities at the time had shared rooms, Westminster-Thurber offered patients private rooms, dining room, and therapy suite for physical, occupational and speech therapy in an area away from the long-term nursing population. Additionally, specially-trained staff and aides serve the unique needs of short-term patients.

By 2010, the Westminster Terrace building was given a grand makeover remodeling every floor, enclosing the front porch, and providing beautiful and functional spaces such as the bistro, a private dining room, general store, new activity space and more, allowing residents and their guests to socialize in community.

On the heels of these improvements, a large capital campaign culminated in 2010 with the dedication of the Resident Life & Arts Center. This project  completely donor funded created expanded opportunities for people to come together for exercise, education and leisure. The first floor of Thurber Tower was completely reconfigured to include an art studio, library, computer lab, conference space, medical service's suite, indoor shuffleboard court, and a fireplace lounge. The campaign also expanded the lower level with a multipurpose room, fitness center, and a walk-out patio.

In 2016 the parent company rebranded itself as Ohio Living to better reflect the experience we provide to residents, patients and employees. Accordingly, the name of the campus changed to Ohio Living Westminster-Thurber.

To meet the growing demand for our services, Ohio Living Westminster-Thurber opened Goodale Landing, its third residential tower, in 2016. Goodale Landing, along with the road on which it sits, Goodale Street, was named in tribute to Dr. Lincoln Goodale and his living legacy as one of Columbus the greatest benefactors and influential community participants.

Goodale Landing is a luxury apartment experience unlike anything else in Columbus. With stunning views overlooking the downtown skyline and Victorian Village, residents of Goodale Landing have the best of both worlds: luxury downtown living, with the security and peace of mind of the full continuum of care right on campus.

Ohio Living Westminster-Thurber continues to focus on the future, for the residents of today and those of tomorrow.

Types of Care at Ohio Living Westminster-Thurber

Assisted LivingHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Ohio Living Westminster-Thurber

3.9overall · 137 ratings combined

3.9★ on Google (129) · 3.3★ on Yelp (8) · Yelp page ↗

Debra G

Apr 2026

via Google

I brought my father to the long-term care, 4th Floor, facility with the understanding he would have respectful and quality end of life care. How wrong I was. He lived less than two weeks. Where he came from Hillard Springs, he was doing great. I moved him to Ohio Living, because it was closer to me. He was absolutely tortured by the night aid Roslyn. I had it on video, and yet they would do nothing about it. Up until she took care of him, he was doing so well. I asked how could his condition have changed in just one night. I was told he probably just had another stroke. That was the impression I got there, once you were old it wasn’t on them. It was on you.They constantly used agency nurses. The medical equipment was not only outdated but filthy. The focus is not on the end of life folks, it’s about the independent living and being able to charge big bucks. I was told by other family members they had to put video cameras in their loved ones rooms, because their family members were falling, and it wasn’t being reported. After my dad died, I refused to pay the bill. The billing manager got to cut in half but he said he took a lot of flack in doing that. I am a nurse, and when I questioned some of their techniques and procedures used with my dad, I was treated with scorn. To this day, I feel so guilty for bringing him to this place.

Kurt Dreier

Dec 2024

via Google

I recently was a vendor at a Christmas event for the residents. I hope that an impression from someone outside the organization or from a resident can give you a unique and unbiased insight into the facility. From what I experienced during the planning and the party, I truly felt that the staff wanted what was best for the residents and didn’t just go through the motions. The three staff members in charge had planned a well-organized party with a fun atmosphere and engaging activities. I could hear the interactions between residents and staff throughout the party, and it was clear they had a great rapport. The facilities were immaculate and had good security. Even walking through the halls, you could see a variety of upcoming activities for the residents displayed on the many TV screens. I am not in a place where I need a facility like this, but if I did, this would be a great place to live. The residents, who have wide and interesting backgrounds, were quick with a smile and conversation. You could tell they also had great friendships and relationships among themselves, frequently participating in activities together. I had a great experience, and by the looks of it and my discussions with the residents, they enjoy life at Westminster-Thurber as well.

David Burgess

Jul 2024

via Google

As the owner a large homecare provider in Columbus, I want to share my experience over the past 8-years with the Westminster staff as we serviced residents in the facility. Especially, Amanda Bailey, more recently. She is always kind and helpful when I refer clients to their rehab, assisted living, memory care, or independent living areas. Tours, video calls, or timely information is only a call away. My referrals tell me they are treated with respect and treated with care and patience as they navigate what is the best avenue to care for their loved one. I couldn't recommend them as a facility, or Amanda, more highly having had my clients move in long term and many others who have had all their questions answered in a timely, professional manner. David Burgess Owner Caring Senior Service Columbus

Elaine Housley

Jun 2024

via Google

Great place to explore about my future needs for senior living.<br>They have monthly coffee concertos with presenters and snacks, provide tours of the facility, and all the workers are working rather than standing around. Multiple facilities at this location to meet the sizing and facilities desired.<br>I get very quick response on any questions that I ask online.<br>Definitely worth considering when you are looking for a senior facility.

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Government Inspection History

6 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 7, 2026Health Complaint6 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2026

May 29, 2025Fire Safety StandardHealth Standard13 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

Jan 2, 2025Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2025

Aug 17, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2023

May 31, 2022Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2022

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2022

Aug 1, 2019Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2019

  • Ensure operating rooms are properly protected and written records are maintained and available for inspection.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2019

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Ohio Living Westminster-Thurber offer?

Ohio Living Westminster-Thurber offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

How much does Ohio Living Westminster-Thurber cost?

Ohio Living Westminster-Thurber has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Ohio Living Westminster-Thurber located?

Ohio Living Westminster-Thurber is located at 717 Neil Ave in Columbus, Ohio.

What do families say about Ohio Living Westminster-Thurber?

Reviewers describe Ohio Living Westminster-Thurber as a vibrant, well-located life plan community in Columbus's Victorian Village, prized by independent living residents for its walkability, strong social community, and continuum of care as needs change. However, several reviewers raise serious concerns about the quality of nursing and skilled care on higher-acuity floors, including neglect, unreported falls, and staffing problems.

How did Ohio Living Westminster-Thurber do on recent health and safety inspections?

Ohio Living Westminster-Thurber had 6 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Ohio Living Westminster-Thurber?

Submit the Request Information form on this page to connect with Ohio Living Westminster-Thurber and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Ohio Living Westminster-Thurber? Claim this listing to update photos, pricing, and details. It's free.

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