Alexis McGuire
Jun 2026
If I could give Norwood Towers zero stars, I would. Based on my experience, this facility is one of the worst places I have ever encountered. The conditions were unacceptable. I observed what appeared to be roaches and bedbugs, and the rooms and bedding did not seem to be cleaned regularly. The odor throughout the building was overwhelming and concerning. The level of care was extremely disappointing. Call lights often went unanswered, and I witnessed staff members sleeping, playing on their phones, or appearing to ignore residents who needed assistance. Management repeatedly stated that everything was being handled to the best of their ability, but that was not consistent with what I personally observed. I have since reported my concerns to the Ohio Department of Health, Adult Protective Services, and left a message with the Long-Term Care Ombudsman. I will continue to contact the appropriate agencies and advocate for the residents until meaningful changes are made or the facility is held accountable. The people living there deserve safe, clean conditions and compassionate care that preserves their dignity and well-being. I strongly encourage families to thoroughly research this facility, ask questions, make unannounced visits at different times of the day, and advocate aggressively for their loved ones. Based on my experience, I would not recommend Norwood Towers to anyone considering placement for a family member.
