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Pleasant Ridge Healthcare Center

5501 Verulam

2(27 ratings)· Cincinnati average: 3.9

Pleasant Ridge Healthcare Center — photo 11 / 3

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
99
Specialty program
Offers addiction recovery services
Ownership
Part of a large multi-facility care company

What Families Think

Reviews for Pleasant Ridge Healthcare Center are sharply mixed but skew heavily negative, reflected in a 2.0 average across 27 Google reviews. Some families praise individual staff members and describe a new management team working to turn things around, while many others report serious concerns about cleanliness, staffing, and medication management.

The Good

  • Individual staff members singled out for compassionate care
  • Some reviewers say new management is improving things
  • Family-like, personal feel described by a few reviewers
  • Offers speech therapy and post-acute rehab programs

The Bad

  • Multiple reports of neglect, including dirty diapers and unbathed residents
  • Several reviewers describe pest infestations (roaches, mice, ants)
  • Reports of medication errors, including one hospitalization
  • Multiple complaints about rude or unresponsive front-desk and administrative staff
  • Reviewers describe building disrepair, leaks, and mold smell
  • One reviewer noted high staff turnover and understaffing

AI-generated from reviews and community data.

About Pleasant Ridge Healthcare Center

Pleasant Ridge Healthcare Center is a skilled nursing and medical care facility located in Cincinnati, Ohio, offering professional services including speech therapy along with other post-acute care programs.

The center focuses on the emotional and physical well-being of residents, aiming to create a supportive senior care environment for guests, residents, and their families.

Care planning at Pleasant Ridge Healthcare Center is approached as an ongoing relationship between staff, residents, and families, with input from families incorporated into each step of the treatment planning process.

Pleasant Ridge Healthcare Center operates as part of the CommuniCare Family of Companies, a family-owned organization that has grown into one of the nation's larger providers of post-acute care, including skilled nursing rehabilitation, long-term care, and independent rehabilitation facilities.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2overall · 27 ratings combined

2★ on Google (27)

Charles McClinon

May 2026

via Google

This place is horrible. The smell alone is enough to make you nauseous. It is a reflection of the leadership of the facility. Do not take your family members there.

Don Lykins

Apr 2026

via Google

I popped in today to visit a friend. Miss Peggy. And I was very impressed with this facility. The staff was very friendly. I gotta tell you there was abundance of staff. I was very impressed. I would recommend this place to anybody.

Ashley Hunnaman

Mar 2026

via Google

Don't waste ur money my father in law is there the foods terrible they charge way to much they screwed him over on his meds giving him to much ended up in hospital over the heart pills..the ppl in the laundry steal the resident things while they're saposed to b being washed,n now when he was takin to the hospital again we are his emergency contacts so why have they not called us we find out from other sources hes at hospital,,,ur family won't b cared for properly so don't waste ur time or money plz go some place else with ur loved ones,,and its drug infested folks outside smoking Crack n getting high ya not professional n def not impressed

Viola Marquez Lewis

Feb 2026

via Google

If I could give this place no stars I would. This facility neglected my disabled mom. Leaving her in a dirty diapers, not bringing her food, being mean to her if she had an accident. They didn’t want to give her baths and left her in the shower for 2 hours alone. It was so sad, she came home a few years ago and now has PTSD.

Tiff Gesior

Feb 2026

via Google

This place is under new management. When I first arrived I was absolutely unsure. Now I can say I'm treated like family and the facility is a great option. The new director is really working hard to make this place a top facility and I have nothing but respect for her and all the nurses and aids and staff I've had the pleasure to interact with. If your looking for somewhere that does treat you like family and works hard to make sure your happy, it's here. While it's still getting things together I have no doubt this facility will thrive under its new director and all the staffing. I'm very happy to call this place home. I've never had any issues that staff didn't help me resolve immediately and staff has gone out of there way to make sure I feel like I'm safe at home. I appreciate all the love and support from the staff and making the best of my current situation. It's definitely worth giving a honest try because at least here your voice is heard.

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Frequently Asked Questions

What types of care does Pleasant Ridge Healthcare Center offer?

Pleasant Ridge Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Pleasant Ridge Healthcare Center located?

Pleasant Ridge Healthcare Center is located at 5501 Verulam in Cincinnati, Ohio.

What do families say about Pleasant Ridge Healthcare Center?

Reviews for Pleasant Ridge Healthcare Center are sharply mixed but skew heavily negative, reflected in a 2.0 average across 27 Google reviews. Some families praise individual staff members and describe a new management team working to turn things around, while many others report serious concerns about cleanliness, staffing, and medication management.

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