Maxim Healthcare Rochester, NY Regional Office

jim haskins

Apr 2024

via Google ↗

If someone suggests Maxim, run and hide. They are an absolutely terrible service. They have no aides, my wife has maybe had at best 50% of the time she is allocated. Be prepared to pay for an private aide if you contract with this company. I plan on billing this company for the aides we have had to hire to cover for this incompetent company.

carole hansen

Apr 2021

via Google ↗

Iv been trying to get back on my mobile app to punch in and out since last weds. Iv called them every day at least 3 times and no one calls me back. So now it’s Monday April 5 2021 and I’m going to call them again! It seems like no one wants to work over there! I even had my supervisor call Friday and no one called him back either. How in I supposed to do my job and get paid?? I was doing tine sheets and they told me if I don’t do the app I won’t get paid, so here we are having Issues once again!

Josefina Perez

Mar 2021

via Google ↗

Most irresponsible people I have ever had to deal with. Been trying to secure payment for two of my aids from hours worked last week of January. By the time I spoke to someone that would actually correct issue, I was too frustrated to communicate issues and confused to be able to resolved anything as I didn't know there was a change in person in charge of my mother as it was never communicate and when there were errors on timesheet simply didn't pay instead of calling to get clarification when the agency was being ran smoothly. I submitted requested to change agencies and will be figuring out how much it is that my mom's two aides are supposed to be paid and slowly pay them the money out of my pocket. Luckily one of them my sister and she will hopefully cute a break. These people are a joke. When you call to get issues resolved they screen your call and depending tell you person is not available, as in EVERY single time. For the longest time when I tried to set up a new aide for my mom no one would return her call nor my calls. Never have I ever in my live been so disappointed at any company. I am glad that I have the people I have taking care of my mom because someone else wouldn't work for that long while still being owed 21 or 56 hours. Sunday just can't come fast enough!!!!

Nelly Rivera

Nov 2020

via Google ↗

So after reading the reviews I decided to call the customer hotline at the 866 #. Mayor regret! the lady on the other line was even more rude than the people from the Rochester Maxim. She was cutting me off and talking like she wanted to hang up the phone, ultimately she told me to call back after Nov 19th. Bottom line I'm transferring my dad to another company right away, been waiting for weeks to get them to send an aide to my dads who had knee surgery and can hardly move, a family member had applied for the aide position and turned the paperwork plus did the orientation some weeks back but they keep telling us that they're waiting for some approval. Every time I call to get an update it's a different person with a different excuse the most popular one is everyone is in a meeting or that person is no longer with the company. but ultimately saying that they'll have the manager (different name every time) call me back and of course that never happens in the mean time my father is suffering and because of my health I can't go to his place and help him out. Hard to believe this company is still in business!! And now I'll sit back and wait for their sweet go nowhere response...

zhufuzijia

Aug 2016

via Google ↗

A family member has been a client of this service for some time. After we'd gone through the initial approval service (with Lifetime), it took some time for Maxim to get things organized to have us as a client. They called once, and said they'd be calling back in a day or so to get some aides scheduled. A couple weeks went by, and I finally called them. Eventually got set up with the first aide, who had just finished her training. She worked about a week or two, and then suddenly got replaced. Turns out she didn't pass the background check, but Maxim sent her out to us before the background check cleared. The next aide worked out ok -- she was with us for several months, very reliable in terms of being to work on time and doing job reasonably well. Then she got pulled off the case by Maxim -- she had some sort of disagreement with someone in the office, and they decided to "discipline" her by pulling her off our case. Well, we were the ones that suffered! They sent a different aide every day for a week or more, which was highly disruptive, because I had to take time off to train them in, and then the next day there would be a different aide who needed training in. For the past couple months we've been in a bit of a flux with aides, and the office personnel at Maxim are going through a lot of changes (several fired, from what I hear). There are three extremely competent personnel in the office (Ethan, who I believe is the manager, Zieda, and Chelsea), and there's another woman (Wanda) who is an absolute nightmare to try to communicate with. She seems to have either severe hearing loss or low cognitive level or perhaps on drugs or something, but she gets everything completely botched -- it takes 5 minutes just to give her a simple phone number, and it's just really stressful to try to give her a very simple message to pass on. For instance, today, our aide didn't show up, but she couldn't seem to understand the situation. She hung up, and then (20 minutes later) tries to reach the aide, but calls me instead. I kept telling her who I was, and she kept asking for the aide. Then she called the client's father to ask if he could pick up the 3 PM shift (and we didn't even have a 3PM shift, and why in the world is she calling a client's father to see if he can work a shift??? The woman is bizarre!!) So, hopefully things will get sorted out down there, and they'll keep the competent people and ditch Wanda. We're looking around at this time for another agency.