Masonicare Health Center

Mark Hawkins

Jun 2026

via Google ↗

Masonicare staff is truly special. The compassion, dedication, and humanity they show the patients and their families is nothing short of a blessing. Masonicare did not just care for my mother—they honored her life, her spirit, and her dignity in her final days. On behalf of my entire family, thank you. We will always be grateful.

Baby Boomer

Jun 2026

via Google ↗

I recently went along with a family member to visit a friend who is in your facility after having a stroke upon arriving into your building, it's dark and gloomy elevator lights buttons, don't light up, so you're not sure if you're on yr floor, you upon entering your residence room, the curtains were dirty. The hem was ripped in hanging overall, a very depressing looking place to put any family member or friends , with the money that your facility takes in whether it be privately insurance, whatever cetera, I really find it hard to imagine your maintenance, people can't fix a light on the elevator or even fix dirty stained. Unhemmed curtains. If I had to choose a facility after being in yours and seeing it, I would not recommend it at all. The patient said that the food was not pleasant at all. But unfortunately, she has no other options and has to eat your food. So maybe you might want to look into a few things and to all the people that have chose this facility, I really hope you've researched it as you're the voice of your loved one, because sometimes they just don't have a say.

Cheryl McDonald

Mar 2026

via Google ↗

My mom was a resident on the skilled nursing unit of 5 Ramage for nearly 4 years. I recently transferred my mother to another facility for a few different reasons. The first reason is that over the years, there has been a tremendous turnover of staff and the new staff members were not providing enough stimulating activities/events for the residents. Also, aside from physical therapy, no one was encouraging my mother to walk on a daily basis. She would be left sitting on a recliner in her room day in and day out. However, there are some staff members who I have had the pleasure of getting to know over the years who have provided excellent care to my mom and I would like to mention them; Jaime, the nurse on 5 Ramage is a patient, compassionate, and understanding nurse who is always willing to listen and goes above and beyond in caring for the patients on that floor. Also, Maria, the CNA was always very attentive to my mother's needs.

Pam Kenney

Feb 2026

via Google ↗

My father was in rehab at Masonicare in April of 2025 and it was a terrible experience. He barely got physical therapy…maybe 1/2 hour once a day—certainly not what you’d expect from an inpatient rehab hospital. The room was dreary and dismal. The nursing care was terrible (I am a nurse so I feel qualified to judge this.). I was shocked at the quality of care he received. I had to literally search for a nurse one day and she was of no help. She couldn’t even tell me where to get ice for dad who was there to rehab from traumatic knee replacement surgery.). I was employed by Masonic Home in 1983 and when Ed Kilby was in charge, and back then the facility was a beautiful clean place and the staff was top notch. I was shocked at how dirty and deteriorated things have gotten—-from the front door to the room /floor where my dad got his services. Not a place where I would send anyone to recover. It really doesn’t even deserve one star.

J Boz

Jul 2024

via Google ↗

Do not place a loved one here. The facility is filthy. The staff’s mood depends on how much care is provided to your loved one. The physical therapists are disgruntled and could be heard chronically complaining daily. Our parent’s clothing was admired by the staff, and then piece by piece went missing. Our parent fell and when we asked how, they flipped the questioning on how we would prevent that? When the insurance stops,despite making an appeal, no one would speak to you. Spoke to the highest level nursing personnel, but of course when you’re complaining they really do not listen. Told us they would be in touch, never heard from them again. If you love your family member, DO NOT place them here. There are considerable infrastructure concerns, burnt out staff working double shifts and basically zero empathy and true concern about patients. It’s all about the $$$ not the patient. Dreadful experience, stay clear of this decaying facility.