1 / 5CMS Care Compare
Masonicare Health Center draws a mixed picture: some families praise devoted nurses and CNAs who provided compassionate end-of-life care, while several other reviewers describe a facility in decline, citing dirty rooms, high staff turnover, and inconsistent hands-on care. Complaints about missing therapy time, unclean common areas, and unresponsive management after incidents like falls or billing disputes appear in multiple reviews.
AI-generated from reviews and community data.
Masonicare Health Center is a senior living community in Wallingford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 74 reviews.
Masonicare Health Center is a skilled nursing and long-term care facility in Wallingford, Connecticut, with a licensed capacity of 336 residents.
Family experiences at Masonicare vary considerably. Most reviewers describe significant concerns: the facility's physical environment, including dark, poorly lit common areas, stained curtains, and dingy rooms, creates a depressing atmosphere. Families report inconsistent nursing care quality, with one family noting minimal rehabilitation therapy (roughly 30 minutes daily) and another expressing alarm at how staff responded to a fall incident. Staff turnover has been substantial, affecting continuity and activity programming. One family reported missing personal clothing items during a parent's stay. However, a small number of families describe exceptional compassion and dignity in end-of-life care, with one writing that staff "honored her life, her spirit, and her dignity in her final days."
Masonicare holds a 3.2 out of 5 Google rating based on 74 reviews, reflecting polarized experiences between families who felt their loved ones received respectful, humane care and those who encountered maintenance issues, staffing gaps, and quality-of-care shortfalls.
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Help Me Choose3.2overall · 74 ratings combined
3.2★ on Google (74)
Mark Hawkins
Jun 2026
Masonicare staff is truly special. The compassion, dedication, and humanity they show the patients and their families is nothing short of a blessing. Masonicare did not just care for my mother—they honored her life, her spirit, and her dignity in her final days. On behalf of my entire family, thank you. We will always be grateful.
Baby Boomer
Jun 2026
I recently went along with a family member to visit a friend who is in your facility after having a stroke upon arriving into your building, it's dark and gloomy elevator lights buttons, don't light up, so you're not sure if you're on yr floor, you upon entering your residence room, the curtains were dirty. The hem was ripped in hanging overall, a very depressing looking place to put any family member or friends , with the money that your facility takes in whether it be privately insurance, whatever cetera, I really find it hard to imagine your maintenance, people can't fix a light on the elevator or even fix dirty stained. Unhemmed curtains. If I had to choose a facility after being in yours and seeing it, I would not recommend it at all. The patient said that the food was not pleasant at all. But unfortunately, she has no other options and has to eat your food. So maybe you might want to look into a few things and to all the people that have chose this facility, I really hope you've researched it as you're the voice of your loved one, because sometimes they just don't have a say.
Cheryl McDonald
Mar 2026
My mom was a resident on the skilled nursing unit of 5 Ramage for nearly 4 years. I recently transferred my mother to another facility for a few different reasons. The first reason is that over the years, there has been a tremendous turnover of staff and the new staff members were not providing enough stimulating activities/events for the residents. Also, aside from physical therapy, no one was encouraging my mother to walk on a daily basis. She would be left sitting on a recliner in her room day in and day out. However, there are some staff members who I have had the pleasure of getting to know over the years who have provided excellent care to my mom and I would like to mention them; Jaime, the nurse on 5 Ramage is a patient, compassionate, and understanding nurse who is always willing to listen and goes above and beyond in caring for the patients on that floor. Also, Maria, the CNA was always very attentive to my mother's needs.
Pam Kenney
Feb 2026
My father was in rehab at Masonicare in April of 2025 and it was a terrible experience. He barely got physical therapy…maybe 1/2 hour once a day—certainly not what you’d expect from an inpatient rehab hospital. The room was dreary and dismal. The nursing care was terrible (I am a nurse so I feel qualified to judge this.). I was shocked at the quality of care he received. I had to literally search for a nurse one day and she was of no help. She couldn’t even tell me where to get ice for dad who was there to rehab from traumatic knee replacement surgery.). I was employed by Masonic Home in 1983 and when Ed Kilby was in charge, and back then the facility was a beautiful clean place and the staff was top notch. I was shocked at how dirty and deteriorated things have gotten—-from the front door to the room /floor where my dad got his services. Not a place where I would send anyone to recover. It really doesn’t even deserve one star.
J Boz
Jul 2024
Do not place a loved one here. The facility is filthy. The staff’s mood depends on how much care is provided to your loved one. The physical therapists are disgruntled and could be heard chronically complaining daily. Our parent’s clothing was admired by the staff, and then piece by piece went missing. Our parent fell and when we asked how, they flipped the questioning on how we would prevent that? When the insurance stops,despite making an appeal, no one would speak to you. Spoke to the highest level nursing personnel, but of course when you’re complaining they really do not listen. Told us they would be in touch, never heard from them again. If you love your family member, DO NOT place them here. There are considerable infrastructure concerns, burnt out staff working double shifts and basically zero empathy and true concern about patients. It’s all about the $$$ not the patient. Dreadful experience, stay clear of this decaying facility.
7 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Have an alternate power supply for its alarm system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2022
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C of L: potential for minimal harm, widespreadCorrected May 26, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2019
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2019
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2019
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Masonicare Health Center offers Skilled Nursing / Long Term Care.
Masonicare Health Center is located at 22 Masonic Avenue in Wallingford, Connecticut.
Masonicare Health Center draws a mixed picture: some families praise devoted nurses and CNAs who provided compassionate end-of-life care, while several other reviewers describe a facility in decline, citing dirty rooms, high staff turnover, and inconsistent hands-on care. Complaints about missing therapy time, unclean common areas, and unresponsive management after incidents like falls or billing disputes appear in multiple reviews.
Masonicare Health Center had 7 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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