Justine Smith
May 2025
Shitty nursing- the new normal? Staff undertrained with bullying attitudes, shirking responsibility, just plain lazy & incompetent. It breaks my heart the level of care our elderly receive.💔
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 120
- Inspections
- View history (30 citations)
- Outings
- Scheduled trips to movies, plays and shopping
CMS Care Compare
What Families Think
Most reviewers describe Masonicare at Bishop Wicke Health Center as warm and attentive, with families noting long-term residents who were cared for over several years by friendly, engaged staff. One reviewer, however, described serious concerns about undertrained and inattentive staff, contrasting sharply with the otherwise positive feedback.
The Good
- Staff described as kind, courteous and professional
- Long-term residents cared for over 3-5 years
- Daily activities including music and crafts
- Outings to movies, plays and shopping
- Staff accommodating to family concerns and requests
The Bad
- One report of undertrained, inattentive staff and poor care
AI-generated from reviews and community data.
Masonicare at Bishop Wicke Health Center is a senior living community in Shelton, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 19 reviews.
About Masonicare at Bishop Wicke Health Center
Masonicare at Bishop Wicke Health Center is a 120-bed skilled nursing and long-term care community in Shelton, Connecticut. The facility serves residents requiring medical oversight and ongoing support, with many staying for extended periods.
Families consistently praise the attentiveness of staff across all roles, from nurses to kitchen workers, and emphasize their genuine warmth and professionalism. Multiple reviews highlight that residents participate in regular outings to movies, plays, and shopping, alongside daily activities like music and crafts. One family noted their mother "has been given the freedom to focus on her abilities," while another appreciated staff's responsiveness to family requests and concerns over years of care.
The community holds a 3.4 out of 5 Google rating based on 19 reviews. Positive accounts center on compassionate, accommodating care and a structured daily routine; however, at least one negative review raised concerns about staff training and attitude, reflecting inconsistency in family experience.
Types of Care at Masonicare at Bishop Wicke Health Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Masonicare at Bishop Wicke Health Center
3.4overall · 19 ratings combined
3.4★ on Google (19)
Wendy Loescher
Feb 2025
We can't thank you enough for all you do for my mother. The entire staff is wonderful including your mascot Wesley. If there was more than 5 stars you would definitely get higher.
Ellen Solhem
Nov 2023
My aunt has been a long term resident for over 5 years and the staff has been very accommodating for any family concerns or requests regarding her care. The recreation staff provides all the residents with daily activities, music and crafts. I visit once or twice a week and the staff is always polite, friendly and I'm greeted with a smile. I'm happy that this is the facility that was recommended for her.
Ralph Meliso
Jul 2018
Entering Bishop Wicke has given my mother-in-law the freedom to focus on her abilities . The staff is kind, courteous and professional. Each day they take her through her normal routine, she dresses in her best and is prepared to take on the day's activities. Regularly the residents are taken to movies, plays, shopping and other activities. Her need for care is more than we can provide at home, but the love she is receiving at Bishop Wicke is making her know that now she has two homes as we make Bishop Wicke part of our's.
Susan Thompson
Apr 2016
My Mom Jerri Thornton was at Bishop Wicke for nearly 3 years and she loved everyone there so much. All the staff from the nurses to the chef were always caring, friendly, respectful and willing to help. I really cant say enough good about everyone there for all the care, encouragement, helping hands and heartfelt words. I do wish to say thank you everyone for taking such great care of my Mom who passed away on March 24th, 2016.
Government Inspection History
6 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 17, 2026Health Complaint2 citations
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Jan 14, 2026Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026
Sep 17, 2025Fire Safety StandardHealth Standard11 citations
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Jul 24, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 3, 2024
Feb 21, 2024Fire Safety StandardHealth Standard15 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Apr 2, 2024
Maintain 15 months of resident assessments in the resident's active clinical record.
Severity B of L: potential for minimal harm, patternCorrected Apr 2, 2024
Nov 8, 2021Fire Safety StandardHealth StandardNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Masonicare at Bishop Wicke Health Center offer?
Masonicare at Bishop Wicke Health Center offers Skilled Nursing / Long Term Care.
Where is Masonicare at Bishop Wicke Health Center located?
Masonicare at Bishop Wicke Health Center is located at 584 Long Hill Ave in Shelton, Connecticut.
What do families say about Masonicare at Bishop Wicke Health Center?
Most reviewers describe Masonicare at Bishop Wicke Health Center as warm and attentive, with families noting long-term residents who were cared for over several years by friendly, engaged staff. One reviewer, however, described serious concerns about undertrained and inattentive staff, contrasting sharply with the otherwise positive feedback.
How did Masonicare at Bishop Wicke Health Center do on recent health and safety inspections?
Masonicare at Bishop Wicke Health Center had 6 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Masonicare at Bishop Wicke Health Center?
Submit the Request Information form on this page to connect with Masonicare at Bishop Wicke Health Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Masonicare at Bishop Wicke Health Center? Claim this listing to update photos, pricing, and details. It's free.
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