Shawna Riley
Aug 2026
⭐ 1 STAR — SENIORS AND THEIR FAMILIES DESERVE BETTER<br><br>S.H.A.G. Housing and Legacy Plaza Senior Living — this is not how you treat an 84-year-old resident.<br><br>Our 84-year-old mother lived at Legacy Plaza and moved out on May 16, 2026. She is now living in a nursing home.<br><br>After she moved out, $250 of her security deposit was withheld for Comcast equipment.<br><br>There is one very important fact that should not be overlooked:<br><br>THE COMCAST EQUIPMENT WAS RETURNED.<br><br>Her family returned the equipment to Comcast after Comcast had billed our mother for it. We have documentation of that return.<br><br>Despite that, $250 of my mother's security deposit was withheld.<br><br>We have attempted to address this matter, and instead of simply resolving the issue and returning our mother's money, we are now being forced to consider legal action to recover it.<br><br>Let's be very clear: this is not about whether $250 is a lot of money to a large housing organization. It's about whether an elderly resident's money can be withheld when the stated reason for the deduction has been resolved.<br><br>Washington law places specific requirements on landlords regarding security deposits and deductions. A landlord cannot simply keep a tenant's deposit without complying with those requirements and providing the required accounting and documentation. Improper withholding of a security deposit can expose a landlord to more than simply returning the original amount.<br><br>That is why we are preserving the documentation and pursuing this through the appropriate channels.<br><br>And frankly, the circumstances make this particularly disturbing.<br><br>This is an 84-year-old woman who has already had to leave her home and enter a nursing facility. Her family is now having to spend time and money fighting to recover $250 of her money over equipment that was returned to Comcast.<br><br>How many families don't have the time, knowledge, or resources to fight back?<br><br>Senior housing providers should understand that families are watching how their elderly loved ones are treated. Vulnerable residents deserve transparency, accountability, and respect—not unexplained or disputed deductions from money that belongs to them.<br><br>We are not going to ignore this.<br><br>We are keeping the Comcast documentation, the security-deposit records, correspondence, and other evidence, and we will pursue all appropriate remedies available under Washington law if this matter is not resolved.<br><br>S.H.A.G. Housing and Legacy Plaza: $250 may be easy for an organization to write off. It is not your money to write off. It belongs to my mother.<br><br>And we intend to make sure that this matter is properly addressed.<br><br>Senior citizens deserve better. Families deserve better. And organizations entrusted with senior housing should be held accountable for how they handle residents' money.
