MyLivingChoice

Home Instead

505 South 336th St Ste 550

4.9(95 ratings)· Federal Way average: 4.4

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Home Instead, photo 11 / 5

Quick Facts

Veteran care
Experience caring for veteran family members
Memory care training
Caregivers trained specifically in memory care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Home Instead in Federal Way is an in-home health and hospice service, and most families describe attentive, well-matched caregivers who provide companionship and hands-on support, including for memory care needs. A few reviewers noted inconsistency in caregiver scheduling and follow-up from management, even though overall satisfaction remains high.

What reviewers praise

  • Caregivers praised for patience and genuine kindness
  • Effective matching of caregivers to client needs
  • Experience supporting memory care and dementia clients
  • Helped a family keep a loved one at home
  • Consistent caregivers valued by long-term clients

What reviewers flag

  • One reviewer had unexpected caregiver changes despite requests
  • One report of inconsistent follow-up from case manager

AI-generated from reviews and community data.

Home Instead is a home care agency serving Federal Way, Washington offering At-Home Care and Memory Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.9 out of 5 across 95 reviews.

About Home Instead

Home Instead in Federal Way, Washington provides home health and hospice care, serving clients in their own homes with a focus on memory care and end-of-life support.

Families consistently praise the caregivers' patience, attentiveness, and ability to build genuine relationships with clients. Multiple families highlighted specific caregivers, Tia, Beretta, Philomena, Sandra, Dadson, and Josephine, for their tenderness and expertise, particularly in managing memory issues and adapting to changing care needs. One family wrote: "They treat our mother with patience, respect, and genuine kindness." Clients and their families value the consistent pairing with trusted caregivers and report that the team communicates clearly and makes the onboarding process straightforward.

The service has earned a 4.9-star rating across 95 reviews. One family noted that while individual caregivers were consistently strong, communication around caregiver scheduling changes could be more proactive, though the team was responsive when contacted.

Types of Care at Home Instead

At-Home CareMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Home Instead

4.9overall · 95 ratings combined

4.9★ on Google (95)

Jane S

Mar 2026

via Google ↗ · Report

My entire family is so grateful for the care my husband received from the caregivers at Home Instead of Federal Way. Dadson, or Mr. D as he become known in our home, and Josephine, or Josie to us, took excellent care of him with tenderness and expertise. They easily adapted to the different levels of care needed that he passed through while in their care. They not only provided companionship and care for my husband, they supported my needs as well. Their help gave us peace of mind and the ability to keep my husband out of a facility in his final weeks. Our care manager worked with us to make sure we had just the right fit for caregivers in our home.

wendy T

Mar 2026

via Google ↗ · Report

We have had a very good experience with Home Instead caregivers for my dad who is a veteran. They have been caring, patient and understanding of my dad who has memory issues and work to keep him safe. They have provided excellent care. We are thankful the Home Instead team has been able to have consistent caregivers for him and understand this is important. They have been such a blessing while our family has cared for my dad, we have been able to trust their care when we can't be there. Mala has done a great job connecting and talking to my dad. He works alongside my dad when he wanted to work outside to make sure he is safe. We would especially like to thank caregiver, Rachel K, who has gone above and beyond to help care for my dad. She truly treats my dad as if he is part of her family and has been very supportive and helpful to all our family. She gives him excellent care and is always looking for ways she can help, she works very hard. She truly has a caregiver's heart.

Barbara S.

Feb 2026

via Google ↗ · Report

I used Home Instead for almost 3 months. For the most part, the caregivers were very good. The ones I used most consistently were Tia, Beretta, Philomena and Sandra. Unfortunately management/staffing left a lot to be desired. Despite asking numerous times to be notified if there was a change in my caregiver, they continued to send people unexpectedly. Every time this happened, I called & they apologized, yet it kept happening. It was very disappointing as I did not want a parade of new people coming through my home. They also said the case manager would be contacting me at least once a month and I only heard from her the week after I started and the week I had told them I was no longer going to be using their services. I didn’t particularly need a call from her; however, it’s another example of lack of follow-through and attention to detail. I will say Brian was very pleasant and did his best and I always tried to work with him.

Nancy Andrus

Feb 2026

via Google ↗ · Report

The Federal Way Home Instead team has been wonderful to work with. Their caregivers are clearly well trained, particularly in memory care, and they treat our mother with patience, respect, and genuine kindness. Getting started was easy, communication has been clear and reliable, and we always feel informed. They also did an excellent job matching our mother with the right caregivers for her specific needs and personality. Most importantly, our mother is receiving experienced, loving care from people who truly care about her well-being. We are very grateful for this team.

Gary Hack

Jan 2026

via Google ↗ · Report

My caregiver makes me happy when she comes and she always keeps busy helping me. We got out on outtings together and have fun! I look forward to her coming because i have trouble trusting people and i know i can trust her. A great company to work with

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Washington asks us to share this statement and gather a short intake first

Read the statement, add what you can below (a few words each, all optional), and Send signs it with the name you entered.

Washington disclosure statement, dated October 28, 2026, under the Elder and Vulnerable Adult Referral Agency Act (RCW 18.330).

(a) Agency: MyLivingChoice LLC (MyLivingChoice.com), 8705 N. Cypress Ct, Kansas City, MO 64156, (816) 226-7772.

(b) Client: the person sending this request.

(c) Fees: you pay us nothing. If you move into a community we introduced you to, that community pays us a referral fee computed as a percentage of your first month's rent and care charges, invoiced to the community after you move in. If you ask, we will tell you the amount of the fee for any community we refer you to.

(d) Services: MyLivingChoice is a free service that helps families find senior living. We gather a short intake about the care needed, suggest communities that appear able to meet those needs, and introduce you to the ones you choose. For you specifically, we will introduce you to Home Instead and share with it your name, contact details and the care needs you described, nothing more.

(e) We will never ask you to waive any claim for loss of personal property or injury, or any right you have under state or federal law.

(f) We work with both you and the community in the same transaction: the community pays us, and we are introducing you to it. To obtain or share confidential health care information about the person who needs care we need your authorization, which you give for the communities named above by acknowledging this statement.

(g) Tours: we do not tour communities as a matter of course. Our information comes from the community itself, its state licence record and public sources. We have not toured Home Instead.

(h) You may stop using our service, or switch to another referral agency, at any time and for any reason, with no penalty and no cancellation fee.

(i) Refunds: because you pay us nothing, there is nothing to refund to you. If a community pays us a fee for your placement and the resident dies, is hospitalized or moves to another setting for more appropriate care within the first thirty days after admission, we refund the community a prorated share of the fee for the days not used, as RCW 18.330.090 requires.

(j) Complaints about a referral agency may be filed with the Washington State Office of the Attorney General, Consumer Protection Division (Consumer Resource Center), 800 5th Ave, Suite 2000, Seattle, WA 98104-3188, 1-800-551-4636 in Washington, 1-206-464-6684 from outside the state, https://www.atg.wa.gov/file-complaint.

(k) Neither MyLivingChoice nor anyone who works on referrals for it, nor their immediate family members, has any ownership interest in any community we refer families to.

About the care that is needed (optional, a few words each)

We share with the communities you chose only your name, contact details and care needs; the rest stays with us. Leave blank what you do not know; we can fill it in with you later.

Sending your request signs the Washington statement above with the name you entered, dated now, and authorizes us to share your name, contact details and care needs with the communities or agencies you chose. By submitting, you're okay with us and Home Instead reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care and Memory Care.

Where is Home Instead located?

Home Instead is located at 505 South 336th St Ste 550 in Federal Way, Washington.

What do families say about Home Instead?

Home Instead carries a 4.9 out of 5 rating from 95 Google reviews. Home Instead in Federal Way is an in-home health and hospice service, and most families describe attentive, well-matched caregivers who provide companionship and hands-on support, including for memory care needs. A few reviewers noted inconsistency in caregiver scheduling and follow-up from management, even though overall satisfaction remains high. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Home Instead?

Submit the Request Information form on this page, or contact Home Instead directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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