Ivy Park At Woodland Hills

Regie Hernandez

Jul 2026

via Google ↗

Fabulous placed. Great care. Great resident engagement. Residents seemed happy & satisfied with the care they get. I’ve always interacted with with the local management of Ivy. They have been very accomodating & has helped a lot particularly with scheduling a tour & providing orientation to future residents. I love working with the tam. They are awesome.

Lori Cegon

Jun 2026

via Google ↗

My uncle was in need of assisted living. Ivy Park was bright, cheery and had a space that was perfect for him. We were able to hang his artwork and mementos on the walls so it felt more like home. Everyone has been very attentive and kind to him. When he pushes his pendant call button, someone comes within a few minutes. We live out of state, so we are grateful that they instill a huge amount of confidence that he will be well cared for!

Brad Saltzman

Apr 2026

via Google ↗

I don’t usually write reviews especially not long ones but this one is absolutely deserved. My mom is very hard to please. So is our entire family. We spent a long time searching for the right senior living community, and nothing ever felt quite right… until we found Ivy Park at Woodland Hills. From the moment I pulled up, I had a feeling. The landscaping is beautiful, the property is immaculate, and before I even walked inside, it already felt like home for my mom. I actually walked in unannounced and happened to meet Elizabeth Zaharian, the Regional Sales Specialist, who was there that day. She graciously took the time to show me around without an appointment. I saw two units that were clean, beautiful, and clearly well cared for. I was so impressed that I immediately drove to Thousand Oaks, picked up my mom from her previous community (which we were not happy with), and brought her back that same day. After one tour, we both knew this was it. Since then, everything has only reinforced that decision. The team is incredibly responsive texts, calls, emails are all handled quickly and professionally. Jennifer Smith helped us get settled and personally delivered a welcome amenity to my mom’s room, even giving us her personal cell number in case we needed anything. The community itself feels almost brand new furniture, finishes, landscaping, everything is maintained at a very high level. It genuinely feels more like a luxury property than a typical senior living community. What surprised me the most and where most places fall short is the food. I’ve been in the restaurant business for over 30 years, so I don’t say this lightly: the food here is excellent. Not “good for senior living” actually excellent. The ingredients, presentation, and flavor are all there. We’ve had multiple meals now, and every one has been impressive. Whoever is running that kitchen is a real chef not a glorified cook. Another thing that stood out is the leadership. The Executive Director, Lilit Mnatsakanyan, is clearly very hands-on. We saw her walking the dining room during both lunch and dinner, checking in with residents. We invited her to sit down with us for about 20 minutes after dinner. She’s warm, present, and genuinely cares. You can tell this place runs well from the top down. The service overall is warm and personal. Staff remembered my name, and residents went out of their way to welcome my mom on her very first day. People seem genuinely happy here, which says a lot. We’ve seen several other communities, and I can say without hesitation this one stands above the rest. For what they offer, the value is actually surprising. Honestly, they could charge more. If you’re looking for a place for a parent or loved one, don’t overthink it. Go see it. Once you experience it, you’ll understand. And this may sound crazy, but I’ll say it anyway if I were looking for a place myself, I would absolutely consider living here. That’s how wonderful it is.

Marcia Israel

Oct 2025

via Google ↗

Ivy Park Woodland Hills has an amazing care and executive staff who pride themselves on being there 100% for the residents. From the dining room culinary experience to the exercise program to the daily care routines and assistance-this community works together to provide an excellent living experience. The staff are very kind and courteous and respectful of each individual.

Jennifer Satzman

Aug 2025

via Google ↗

Beautiful Facility, Amazing Caregivers… but the Worst Management Ever If you’re looking at The Ivy, BE AWARE: while the caregivers here are truly wonderful, the management is another story entirely. When my mom moved in, we were impressed by the nice facility and the kind, patient, and attentive caregivers — especially Nurse Diana, Christina, and Luz. They went above and beyond to make sure my mom was cared for, often texting me personally to check in after each of her falls. Their compassion is the only reason I can say anything positive about this place. Unfortunately, the management — particularly the director, Terri — is the exact opposite. They bring you in with promises of excellent care and transparency, but as soon as the opportunity arises, they nickel-and-dime you for everything. In less than a year, my mom’s monthly fees literally doubled, reaching over $12,000. During her time there, my mom fell three times, breaking four bones, which led to three hospital visits and months in rehab. When she finally returned, the care charges were so inflated that she could no longer afford to stay. And not once — not a single time — did the director ever call to check up on my mom after her falls or hospitalizations. She relied entirely on what others told her, showing no personal concern for my mother’s well-being. Billing was a nightmare — months of unanswered calls, emails, and texts. Terri wouldn’t provide an itemized bill, and it wasn’t until we refused to pay without clarification that she finally responded. Even reaching out to the corporate team went nowhere; their only reply was that Terri would contact me (which she didn’t for months). To make matters worse, I received almost daily calls from them with “concerns,” and each time I saw their number on my phone, I felt a pit in my stomach. Isn’t that what we’re paying them to manage? Instead, it felt like they were constantly shifting problems back onto me. For The Ivy, it’s painfully clear — it’s all about money, not people. The caregivers deserve the highest praise, but the management’s behavior is inhumane and unprofessional. If you’re considering this facility, know that while your loved one may be in good hands with the care staff, the administration will drain your wallet and your patience. Now that my mom is in a board-and-care home, we get the same (if not better) level of care for half the price — with no stress and no games.