MyLivingChoice

Sunrise of Westlake Village

3101 Townsgate Rd

4.8(77 ratings)

Sunrise of Westlake Village — photo 11 / 8

Quick Facts

Nearby hospital
Los Robles Medical Center and UCLA Health Offices nearby
Memory care design
Secured layout prevents residents from leaving unit
Physician visits
Monthly on-site doctor visits for residents
CCRC option
Continuing care allows aging in place on-site

What Families Think

Families overwhelmingly describe Sunrise of Westlake Village as a warm, well-run community where long-tenured caregivers build genuine relationships with residents, especially in memory care. A few reviewers flagged leadership turnover, food quality dips, and a difficult, drawn-out billing dispute after a resident moved out, suggesting administrative processes can falter during transitions.

The Good

  • Long-tenured, compassionate caregivers frequently praised by name
  • Strong communication with families about care changes
  • Secured memory care unit prevents wandering, families note
  • Home health nurses and therapists praise staff responsiveness
  • Residents describe noticeable quality-of-life improvements after moving in

The Bad

  • One detailed report of a difficult refund/billing process after move-out
  • One review cited declining food quality after a director departure
  • One reviewer noted reduced outings when transportation was unavailable
  • No published pricing available for planning purposes

AI-generated from reviews and community data.

About Sunrise of Westlake Village

About Sunrise of Westlake Village

We’re welcoming brighter days as our residents have the chance to enjoy group activities, communal dining, social events, and indoor visitation, subject to community operating status.

Community & Location Highlights

•    Convenient location in Westlake Village, CA off of route 101, Ventura Freeway
•    Minutes from the Westlake Promenade,  Farmers Market, Westlake Golf Course and The Oaks Mall
•    Los Robles Medical Center and UCLA Health Offices are in close proximity to our building

We’re a close-knit group at Sunrise of Westlake Village, where the feeling of community in our classically elegant home is very strong.  Our dedicated, experienced caregivers, culinary and housekeeping teams bring positive energy and a sense of security to our residents.  Sunrise residents are offered a wide variety of enjoyable onsite activities and local excursions. From live entertainment to bocce ball and margaritas, and from current event discussions to daily exercise classes, the opportunity to meet new friends and enjoy a myriad of activities is right at your fingertips.
Our well-manicured grounds offer residents a gentle walking path dotted with park benches, lovely flower beds, rolling lawns, and an inviting gazebo in which to relax, read or just enjoy the great outdoors.

Sunrise offers delicious “home style” dining options from which to choose in our gracious restaurant style dining room as well as daily socials with appetizers and beverages.  

Assisted Living

Sunrise Senior Living Assisted Living is the ideal solution for seniors who value their independence, yet need some help with daily activities, such as bathing, dressing and medication reminders. We focus on individual wellness, and encourage continued independence with a tailored plan of assistance provided by well-trained team members available 24 hours a day. Assisted Living is not only a resident-centered alternative to many nursing homes, but at Sunrise, it is a completely different option to consider when a senior doesn’t require intensive 24/7 skilled nursing care.

Alzheimer's & Memory Care

Sunrise Senior Living's Alzheimer’s & Memory Care Program is focused firmly on the individual and on providing a safe, familiar, yet stimulating environment. Sunrise’s Reminiscence neighborhoods are specially designed to provide comfort and security in a separate environment for those with Alzheimer’s, dementia and other forms of memory loss. Our team is trained to value each senior and to recognize their different preferences and needs. We know that memory loss affects every resident differently and focus on understanding each individual senior to provide care they respond to positively.

Short-Term Stays

A short-term or respite stay is a convenient option when planned or unforeseen circumstances require a temporary separation from your loved one. Knowing they can move seamlessly into an emergency care environment that supports their wellness needs allows peace of mind when you are called away for business or vacation, or if you just need a short break from caregiving.

A respite care stay also offers guests and family members the extra security of personalized care during an illness or rehabilitation after a hospital visit, and may even be helpful before, during, or after an emergency affecting the senior’s home environment, such as an extreme weather event. Many permanent Sunrise residents first experienced our community life during a short-term stay.

Independent Living

Independent living communities are also known as retirement communities, retirement homes or senior housing. Independent senior living is for older adults looking for an active, engaged lifestyle free of day-to-day chores.

Independent Living at Sunrise. A Wide Range of Options

Many of our independent full-service, senior living communities are Continuing Care Retirement Communities (CCRCs) and offer independent living, assisted living, skilled nursing respite stays, and memory care. By providing a full slate of care, you can feel secure knowing that, should your needs change, you can continue living at Sunrise.

The range of services and amenities for Independent Living residents varies by location and may include:

•    Gracious accommodations with a variety of senior-friendly floor plans
•    Daily social, cultural and recreational activities
•    Exercise, fitness and wellness programs
•    Fine restaurant-style dining with diverse menu options designed for senior nutrition
•    Private dining accommodations
•    Housekeeping, linen and transportation services
•    Beautifully decorated common areas and landscaped outdoor areas
•    24-hour medical alert system and emergency response programs in every residence
•    Beauty/barber shops, banking, concierge service and other on-site conveniences
•    Exercise and game rooms
•    Library and/or reading rooms
•    Community activity center

Respite Care

Respite care for the elderly is a short-term stay at a senior living community. It is often suggested for seniors who are recovering from a hospital visit or other health circumstance. It’s also available when a caregiver takes an extended vacation or for a senior living trial period. Depending on the community, our respite care services are available for a variety of care levels, including assisted living, memory care, and skilled nursing.

Types of Care

Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.8overall · 77 ratings combined

4.9★ on Google (60) · 4.5★ on Yelp (17) · Yelp page ↗

Arthur Lindfield

Jul 2026

via Google

⭐⭐⭐⭐⭐<br><br>After my aunt was discharged from rehab, our family was in a very stressful and uncertain situation. We were desperately trying to find a place where she would not only receive excellent care but also feel safe, respected, and truly welcomed. From the moment we visited Sunrise Assisted Living of Thousand Oaks, we felt a sense of relief.<br><br>The management team was incredibly compassionate, patient, and helpful. They took the time to answer every question, explain the process, and went above and beyond to make my aunt feel comfortable during such a difficult transition. They treated her like a person, not just another resident, and that meant so much to our family.<br><br>The nursing staff is outstanding. They are kind, friendly, and genuinely interact with the residents with warmth and respect. It’s clear they truly care about the people who live there. Everyone has been professional, responsive, and easy to reach by email or text whenever we’ve had questions or concerns.<br><br>One of the things we appreciate most is the communication. We always receive detailed updates about my aunt’s care and any changes in her needs, which gives our family tremendous peace of mind.<br><br>Finding Sunrise Assisted Living of Thousand Oaks during such a difficult time was truly a blessing. Knowing my aunt is in caring and capable hands has lifted a huge weight off our shoulders. I wholeheartedly recommend Sunrise to anyone looking for a place where their loved one will be treated with compassion, dignity, and exceptional care.

Laura Walsh

Jul 2026

via Google

There are simply no words that can fully express what Sunrise Senior Living in Westlake Village, CA has meant to my family. During one of the most difficult seasons of our lives, they became so much more than a place where my parents lived… they became a place where they were genuinely known, loved, and cared for with extraordinary compassion. The kindness we experienced here is something our family will carry with us forever.<br><br>Both of my parents spent the final chapter of their lives here. They moved in together while both were on hospice, and after my mom passed, my dad moved to another apartment in the same community. Throughout every step of that journey, the care they received, and the love our entire family felt, was beyond anything we could have imagined.<br><br>This is, without question, the nicest assisted living community I’ve ever experienced. Every single member of the staff treated my parents with genuine kindness, compassion, patience, respect, and a deep commitment to preserving their dignity. Their smiles weren’t part of the job, they were real. Their empathy was real. The relationships they built with my parents and our family were real.<br><br>After my mom passed, the support my dad received was extraordinary. The staff didn’t just continue caring for him physically; they surrounded him with friendship, encouragement, and love during one of the hardest times of his life. They also cared deeply for our family, offering comfort, understanding, and support that we’ll never forget.<br><br>Sunrise didn’t simply meet our expectations, they exceeded them in every possible way. They created an environment where residents are truly known, valued, and loved. You can see it in every interaction, every conversation, and every act of kindness. The people who work here are incredibly selfless, and the difference they make in the lives of the residents and their families cannot be overstated.<br><br>If you’re searching for a place where you can have complete peace of mind knowing your loved one will be treated with the highest standard of care, dignity, compassion, and genuine love, I honestly don’t believe there is a better place than Sunrise Senior Living.<br><br>From the bottom of my heart, thank you to every member of the Sunrise team. You cared not only for my mom and dad, but for our entire family. We will be forever grateful.<br><br>Laura Walsh

Sue Nagelmann

May 2026

via Google

Awesome people! Amazing care for my sister

Ron McRae

Apr 2026

via Google

Sunrise Westlake Village is fantastic. My mom moved in over 2 years ago and it has been a blessing for her and our family. It was not an easy decision to move away from her house, but once moved in she quickly felt at home. It improved her quality of life. All the staff, nursing team, care team, activities, dining, marketing, front desk and management are all warm and will go out of their way to help. I consider them all friends.

Joy Schroeder

Apr 2026

via Google

This is the best place…the employees and care takers take such good care of my family. I love this place.

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Frequently Asked Questions

What types of care does Sunrise of Westlake Village offer?

Sunrise of Westlake Village offers Assisted Living, Independent Living, Memory Care and Respite / Short-Term Care.

Is Sunrise of Westlake Village pet friendly?

Yes — Sunrise of Westlake Village lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Sunrise of Westlake Village located?

Sunrise of Westlake Village is located at 3101 Townsgate Rd in Thousand Oaks, California.

What do families say about Sunrise of Westlake Village?

Families overwhelmingly describe Sunrise of Westlake Village as a warm, well-run community where long-tenured caregivers build genuine relationships with residents, especially in memory care. A few reviewers flagged leadership turnover, food quality dips, and a difficult, drawn-out billing dispute after a resident moved out, suggesting administrative processes can falter during transitions.

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