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Sunrise of Thousand Oaks

3680 N Moorpark Rd

4.3(47 ratings)· Thousand Oaks average: 4.6

Sunrise of Thousand Oaks — photo 11 / 5

Quick Facts

Total units
158
Licensed capacity
158 residents

California CDSS

Licensed operator
Bmsh I Belmont To Gp LLC
Prior name
Formerly operated as Belmont Village Thousand Oaks
Therapy services
On-site physical therapy for mobility support

What Families Think

Reviewers describe a mix of experiences at this community, with many praising the warmth and dedication of individual caregivers and a lively memory care program, while a notable number of one-star reviews raise serious concerns about staffing levels, communication, cleanliness, and medical oversight. Long-term family reviewers who've had loved ones there for years tend to be very positive, while others report neglect, slow response to health issues, and unclean conditions.

The Good

  • Staff frequently described as caring and attentive
  • Long-term residents (4+ years) report high satisfaction
  • Structured memory care programming keeps residents engaged
  • On-site physical therapy helps residents stay mobile
  • Clean, welcoming physical environment noted by many
  • Family-friendly with open dining and visit policies

The Bad

  • Multiple reports of chronic understaffing affecting care quality
  • Several reviewers cite poor communication from management
  • More than one account of unclean rooms or common areas
  • Reports of medication errors, falls, and delayed care response

AI-generated from reviews and community data.

About Sunrise of Thousand Oaks

Sunrise of Thousand Oaks is a assisted living community in Thousand Oaks, California. The community is licensed for up to 158 residents.

Families rate Sunrise of Thousand Oaks 4.3 out of 5 based on 47 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Assisted Living

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Reviews

4.3overall · 47 ratings combined

4.3★ on Google (47)

Deborah de Anda

Jun 2026

via Google

We placed my dad here and within a year he was hospitalized for an untreated ulceration that developed sepsis. No one at the facility communicated this to me although the med staff stuffed toilet paper in his socks and gave him bandaids. 6 weeks in hospital and they nearly amputated. Not one person from Belmont reached out or returned a call.<br>Food was garbage, consistently short staffed. Promise after promise to resolve issues never materialized.<br>My father’s organs have been permanently damaged due to their incompetence and neglect in at least disclosing that my dad had an infection.<br>I wouldn’t let anyone I cared about be subjected to this place. I turned them into social services. There is a record so no one else has to go through what our family did with Belmont, now they have changed the namae to Sunrise. I would too to get away from the bad rep they earned.

Karen Oxrider

Oct 2025

via Google

My dad has been living at Belmont for 4 1/2 years. It warms my heart to hear him say that he is happy, safe, and especially when he calls Belmont Village his HOME.

Joyce Aquino

Aug 2025

via Google

We recently visited Belmont Village Thousand Oaks and met Jennifer Himes. She was so pleasant and easy to talk to, and the community itself is beautiful — it truly felt welcoming from the moment we walked in. You can see the genuine care Jennifer has for the seniors she helps. She listens, understands, and works hard to make sure they find the right place to live. We’ve now started a partnership with Belmont Village, working together to help more seniors find a place where they feel comfortable and cared for. Thank you, Jennifer, for making such a difference!

Pat H

Jun 2025

via Google

My wife and I are very appreciative of the loving care that Belmont Village provided to my mother Louise in the final year of her life.      As a former teacher, mom really enjoyed the organization and structure provided by the Circle of Friends program: always something to do, always something new to learn, organized in a daily schedule that she could understand that kept her active and engaged throughout the day.    After dinner, which mom always enjoyed, she’d relax for a while and enjoy a visit from our family, a phone call with a friend, or by feeding treats to Tiger, the frisky cat who lived a couple of doors down the hall.      Then, one of Belmont’s friendly PALs would help mom get ready for bed, always gently asking her about the day’s activities and commenting upon her proudly displayed new artwork or photos of our family. As mom’s health declined, her PALs and the nursing staff at Belmont increased mom’s frequency and level of care to match her needs.   She frequently commented how appreciative she was for this.    The entire Belmont team did a wonderful job of making mom’s last days as comfortable as possible. My mom is gone just over a year now, and we speak of her most days…for example how she’d react to the latest achievements of her grandchildren, or results from our family’s favorite sports teams.    While we miss her very much, we’re confident that we made the best choice in selecting Belmont Village for her, and we’re very appreciative of the loving  and skilled care she received there.

Tami Podell

Mar 2025

via Google

Lovely food and great service when joining for lunch. A lovely community.

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Frequently Asked Questions

What types of care does Sunrise of Thousand Oaks offer?

Sunrise of Thousand Oaks offers Assisted Living.

Where is Sunrise of Thousand Oaks located?

Sunrise of Thousand Oaks is located at 3680 N Moorpark Rd in Thousand Oaks, California.

What do families say about Sunrise of Thousand Oaks?

Reviewers describe a mix of experiences at this community, with many praising the warmth and dedication of individual caregivers and a lively memory care program, while a notable number of one-star reviews raise serious concerns about staffing levels, communication, cleanliness, and medical oversight. Long-term family reviewers who've had loved ones there for years tend to be very positive, while others report neglect, slow response to health issues, and unclean conditions.

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