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Houston Heights Nursing and Rehabilitation Center

6920 W T.C. Jester Blvd

4.3(79 ratings)· Houston average: 4.3

Part of Wellsential Health · 67 communities · 4.3★ average

Houston Heights Nursing and Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Transportation
In-house van service for outside doctor visits
Religious services
Weekly on-site church services for residents
Length of stay
Some residents live there for years, not just rehab

What Families Think

Most reviewers describe Houston Heights as unusually clean, odor-free, and staffed by caring, attentive workers who go out of their way for residents and families. A smaller but notable set of reviews describe serious lapses—rude or neglectful CNAs, poor communication, and management/billing frustrations—suggesting care quality can vary by shift or staff member.

The Good

  • Frequently praised for cleanliness and lack of odor
  • Many reviewers name specific staff for exceptional, compassionate care
  • Family members report responsive updates on residents' condition
  • Food quality repeatedly called better than expected
  • Weekly on-site church services valued by residents
  • In-house transportation van for outside medical appointments

The Bad

  • Several reviews cite poor communication and billing/accounting issues
  • Multiple reports of high staff turnover and management problems
  • One detailed report of a resident treated rudely and neglectfully by CNA staff
  • One reviewer noted staff sometimes talking about or ignoring residents

AI-generated from reviews and community data.

Houston Heights Nursing and Rehabilitation Center is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 79 reviews.

About Houston Heights Nursing and Rehabilitation Center

Houston Heights Nursing and Rehabilitation Center is a skilled nursing and long-term care facility in Houston, Texas, serving patients recovering from injuries and those requiring ongoing medical support.

Families report a facility with notably inconsistent staff performance. Several reviewers highlighted attentive nursing staff and responsive administration, one family noted the facility is "always impeccably clean and well tended" since new management arrived, while another praised how staff "treated my mama like family." However, multiple families described serious concerns: one reported a CNA's aggressive behavior toward a patient, another described missing clothing after laundry and patient falls from wheelchairs, and a third cited staff rudeness and lack of professionalism. Positive reviews consistently mention specific staff members by name (nurses Tyesha and Rodgers, social worker Gary, administrator China, and office manager Jacqueline) for going above and beyond, while negative experiences centered on inconsistent CNA care and administrative issues during admissions.

With a 4.3/5 rating across 79 reviews, Houston Heights shows strong satisfaction among longer-term families and those who've experienced the newer management, but persistent concerns about staff conduct and operational consistency warrant careful individual inquiry before admission.

Types of Care at Houston Heights Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Houston Heights Nursing and Rehabilitation Center

4.3overall · 79 ratings combined

4.3★ on Google (79)

Koral Mendez

Jul 2026

via Google

The center is very nice and well kept. I would definitely recommend going. Loved the attention they put in everything!

America Valencia

Jul 2026

via Google

Every time we visit our loved ones, the staff is welcoming, attentive, and treats everyone with genuine kindness and respect. The facility is consistently spotless and well-maintained, creating a comfortable environment. It brings us great peace of mind knowing our family member is in such clean, caring, and professional hands🙏

Ximena Carreon

Jul 2026

via Google

Went to visit a family member and the staff were nice and facility was clean and ppl were helpful

anahi valencia

Jul 2026

via Google

The staff were compassionate and attentive, and the facility was clean, well-maintained, and welcoming.

Cathy Talley

Jul 2026

via Google

Recently my family member received rehab at this facility. the admission and discharge was done expeditiously and professionally. The entire staff made my family member and all of our family feel like they were being treated with great care and was attentive to their needs. The facility was always clean and the staff was friendly and welcoming.

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Government Inspection History

9 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 6, 2026Health Complaint2 citations
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026

Jun 27, 2025Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 21, 2025

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025

Jun 17, 2025Health Complaint1 citation
  • Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025

May 22, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Jun 12, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2025

Jun 14, 2024Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024

May 23, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 13, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024

Mar 21, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2024

  • Employ staff that are licensed, certified, or registered in accordance with state laws.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2024

Jan 22, 2024Health Complaint3 citations
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2024

Apr 6, 2023Fire Safety StandardHealth Standard5 citations
  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Houston Heights Nursing and Rehabilitation Center offer?

Houston Heights Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

How much does Houston Heights Nursing and Rehabilitation Center cost?

Houston Heights Nursing and Rehabilitation Center has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Houston Heights Nursing and Rehabilitation Center located?

Houston Heights Nursing and Rehabilitation Center is located at 6920 W T.C. Jester Blvd in Houston, Texas.

What do families say about Houston Heights Nursing and Rehabilitation Center?

Most reviewers describe Houston Heights as unusually clean, odor-free, and staffed by caring, attentive workers who go out of their way for residents and families. A smaller but notable set of reviews describe serious lapses—rude or neglectful CNAs, poor communication, and management/billing frustrations—suggesting care quality can vary by shift or staff member.

How did Houston Heights Nursing and Rehabilitation Center do on recent health and safety inspections?

Houston Heights Nursing and Rehabilitation Center had 9 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Houston Heights Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Houston Heights Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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