Koral Mendez
Jul 2026
The center is very nice and well kept. I would definitely recommend going. Loved the attention they put in everything!
4.3(79 ratings)· Houston average: 4.3
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 5CMS Care Compare
Most reviewers describe Houston Heights as unusually clean, odor-free, and staffed by caring, attentive workers who go out of their way for residents and families. A smaller but notable set of reviews describe serious lapses—rude or neglectful CNAs, poor communication, and management/billing frustrations—suggesting care quality can vary by shift or staff member.
AI-generated from reviews and community data.
Houston Heights Nursing and Rehabilitation Center is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 79 reviews.
Houston Heights Nursing and Rehabilitation Center is a skilled nursing and long-term care facility in Houston, Texas, serving patients recovering from injuries and those requiring ongoing medical support.
Families report a facility with notably inconsistent staff performance. Several reviewers highlighted attentive nursing staff and responsive administration, one family noted the facility is "always impeccably clean and well tended" since new management arrived, while another praised how staff "treated my mama like family." However, multiple families described serious concerns: one reported a CNA's aggressive behavior toward a patient, another described missing clothing after laundry and patient falls from wheelchairs, and a third cited staff rudeness and lack of professionalism. Positive reviews consistently mention specific staff members by name (nurses Tyesha and Rodgers, social worker Gary, administrator China, and office manager Jacqueline) for going above and beyond, while negative experiences centered on inconsistent CNA care and administrative issues during admissions.
With a 4.3/5 rating across 79 reviews, Houston Heights shows strong satisfaction among longer-term families and those who've experienced the newer management, but persistent concerns about staff conduct and operational consistency warrant careful individual inquiry before admission.
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Help Me Choose4.3overall · 79 ratings combined
4.3★ on Google (79)
Koral Mendez
Jul 2026
The center is very nice and well kept. I would definitely recommend going. Loved the attention they put in everything!
America Valencia
Jul 2026
Every time we visit our loved ones, the staff is welcoming, attentive, and treats everyone with genuine kindness and respect. The facility is consistently spotless and well-maintained, creating a comfortable environment. It brings us great peace of mind knowing our family member is in such clean, caring, and professional hands🙏
Ximena Carreon
Jul 2026
Went to visit a family member and the staff were nice and facility was clean and ppl were helpful
anahi valencia
Jul 2026
The staff were compassionate and attentive, and the facility was clean, well-maintained, and welcoming.
Cathy Talley
Jul 2026
Recently my family member received rehab at this facility. the admission and discharge was done expeditiously and professionally. The entire staff made my family member and all of our family feel like they were being treated with great care and was attentive to their needs. The facility was always clean and the staff was friendly and welcoming.
9 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 21, 2025
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Jun 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 13, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2024
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2024
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Houston Heights Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Houston Heights Nursing and Rehabilitation Center has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Houston Heights Nursing and Rehabilitation Center is located at 6920 W T.C. Jester Blvd in Houston, Texas.
Most reviewers describe Houston Heights as unusually clean, odor-free, and staffed by caring, attentive workers who go out of their way for residents and families. A smaller but notable set of reviews describe serious lapses—rude or neglectful CNAs, poor communication, and management/billing frustrations—suggesting care quality can vary by shift or staff member.
Houston Heights Nursing and Rehabilitation Center had 9 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Houston Heights Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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