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Windsor Quail Valley Post-Acute Healthcare Center

3640 Hampton Dr

4(100 ratings)· Missouri City average: 4.1

Part of Wellsential Health · 67 communities · 4.3★ average

Windsor Quail Valley Post-Acute Healthcare Center, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
120

What Families Think

Reviews of Windsor Quail Valley are sharply divided: several families describe a warm, attentive staff and a clean, well-run skilled nursing facility, while one detailed account describes serious neglect and poor communication from leadership. Prospective families should weigh both perspectives carefully and ask direct questions about care plans and communication practices during a visit.

The Good

  • Multiple reviewers praise friendly, caring staff
  • Facility described as clean and pleasant-smelling
  • Director of Nursing and social worker specifically praised
  • Families say staff communicate well and listen
  • Several residents returned for repeat stays

The Bad

  • One detailed report of serious neglect and health decline
  • One family described poor communication and lack of transparency from leadership

AI-generated from reviews and community data.

Windsor Quail Valley Post-Acute Healthcare Center is a senior living community in Missouri City, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.0 out of 5 across 100 reviews.

About Windsor Quail Valley Post-Acute Healthcare Center

Windsor Quail Valley Post-Acute Healthcare Center is a skilled nursing / long term care community in Missouri City, Texas. The community is licensed for up to 120 residents.

Families rate Windsor Quail Valley Post-Acute Healthcare Center 4 out of 5 based on 100 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Windsor Quail Valley Post-Acute Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Windsor Quail Valley Post-Acute Healthcare Center

4overall · 100 ratings combined

4★ on Google (100)

THE ELEVATED MEDIA

Jun 2026

via Google

The way they treated our mom was inhumane. They could never give us any doctor reports on our mom. It took 40 days before the doctor saw her and the kept trying to cover it up. Our mom was never cleaned and had an immense amount of dead skin cells on her. Due to their neglect, my mom suffered pneumonia and they had to send her to the emergency room. Her area was always left dirty and not attempt was made to make her feel comfortable.<br><br>It was difficult to get a nurse to help and they could not give us doctor reports on her condition. I warned my wife and the rest of the family members that we need to move our mom out of this place because their neglect will eventually cause her death. The administrative staff told us that their "job is not to make patients better, but to keep them stable." This statement reflects a level of wickedness.<br><br>They also left our mom with her bare bottom exposed and bedsores left exposed. Our mom’s condition deteriorated really quickly and they could not and would not tell us why. My mom would be okay in the hospital and become attentive, but when she would be sent back, she would become unresponsive. We tried to ask why, but they would not respond and would try to deflect to something else. The Director of Nursing, C. Gibbs and the administrator who is also the neglect coordinator were no help. They just tried to deflect our concerns to other issues. The director of nursing and the administrator and were very rude and uncaring. No compassion or actions were taken to know why my mom was not responding .<br><br>Please read the low reviews of this place because it reflects what really goes on in this place. The five star reviews really appear to be an attempt to deflect from their inhumanness. These places are just full of money hungry beasts feeding off the infirmities of the elderly.

Samira Landers

Jun 2026

via Google

The Staff Members are very respectful and welcoming . They also provided me with all the information I needed to be assured that my loved one would be comfortable , still enjoying life and in good care :) Thank you all

Hurdlestar

Jun 2026

via Google

If I could give this place a 0 I would they don’t even deserve a one star at all. My mother in law has had a rough time at this facility. I have always heard that nursing homes were bad, but never would inhave imagined it being this bad. It's been really challenging and psychologically stressful for my husband having to deal with the reality of his mother's health see it decline due to neglect. When I would ask my husband how his mom is doing I would hear good news when she was out of Windsor. When she is taken to an ER or a hospital she would be more alert. However, when she would be brought back to Windsor her health would decline. At times I would see the confusion from my husband becauee the people at Windsor would never give the family straight forward answers to their questions. My husband and his siblings were constantly trying to get answers and Windsor and its communication along with their transparency was horrible. I spoke to my husband a couple of days ago and he told me that his sister reached out to Windor's leadership and they told her that their job is not to improve patients health but to keep them stable. When I heard my husband say that, I knew this place was a death chamber masked as a place of care. The 5 star reviews here have to be fake. There's no way that this place can recieve 5 stars. On its best day its a 1 and a half stars! I have personally been there to visit my mother in law and have seen how they literally abandoned her and left her to rot. Complete neglect. This is unacceptable! They care more about the money and not your loved one. Send your loved one hear if you hate them. If you love them, keep them away from this place.

Dominique Ramirez

Apr 2026

via Google

Every time I have come to this community, the staff is so pleasant, kind and helpful! Shawn is extremely helpful and timely. Ellen, Natasha and Christina are all so lovely! It’s always clean and smells great!! They have an awesome team!

Ashley Holt

Apr 2026

via Google

This skilled nursing and rehab facility truly stands out for its warm and welcoming environment. From the moment you walk in, you can feel that the staff genuinely care about their patients. The Director of Nursing and the social worker are exceptional—they take the time to really listen, understand each patient’s needs, and ensure the best possible care and support. It’s clear that compassion and communication are top priorities here. Highly recommend!

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Government Inspection History

9 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2026

Mar 6, 2025Fire Safety StandardHealth ComplaintHealth Standard2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2025

Aug 22, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024

Jul 19, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 16, 2024

Apr 29, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024

Feb 29, 2024Health Complaint4 citations
  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

Jan 25, 2024Fire Safety StandardHealth Standard1 citation
  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024

Jan 12, 2024Health Complaint1 citation
  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 25, 2024

Oct 18, 2022Fire Safety StandardHealth Standard5 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Quail Valley Post-Acute Healthcare Center offer?

Windsor Quail Valley Post-Acute Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Windsor Quail Valley Post-Acute Healthcare Center located?

Windsor Quail Valley Post-Acute Healthcare Center is located at 3640 Hampton Dr in Missouri City, Texas.

What do families say about Windsor Quail Valley Post-Acute Healthcare Center?

Reviews of Windsor Quail Valley are sharply divided: several families describe a warm, attentive staff and a clean, well-run skilled nursing facility, while one detailed account describes serious neglect and poor communication from leadership. Prospective families should weigh both perspectives carefully and ask direct questions about care plans and communication practices during a visit.

How did Windsor Quail Valley Post-Acute Healthcare Center do on recent health and safety inspections?

Windsor Quail Valley Post-Acute Healthcare Center had 9 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Quail Valley Post-Acute Healthcare Center?

Submit the Request Information form on this page to connect with Windsor Quail Valley Post-Acute Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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