Hilliard Assisted Living & Memory Care

Andy L

Jul 2026

via Google ↗

Under new management and my mom's cost to stay there went up 47% with minimal notice. Her care hasn't gotten better, the memory care unit has had zero staff at periods of time. They can't tell me the last time she's even had a shower.<br>Beware of the copy and paste amenities advertised for memory care and assisted living as well. Memory care does not have a bistro (it only has coffee and room temperature water anyway), library, demonstration kitchen, wellness center, movie theatre, resident lounges or washer and driers in select apartments.

Kellie L

Jun 2026

via Google ↗

Care was decent and the price reasonable until recently. The facility is now under new management - they have increased my loved one's rate by 47% with less than 30 days notice. They are trying to retroactively apply the increased rate to previous months. This is a vulnerable population with limited options - these practices are predatory.

Brandy Cornwell

Mar 2025

via Google ↗

Mason you are the Best!! Thank you for always being so understanding and supportive!!

Wi Ru

Mar 2025

via Google ↗

Ok... I wanted to wait a few months after my mom moved in to give a review. Here goes: Mason, the gentleman who worked with my family from the start was FANTASTIC! His patience with our ignorance was above and beyond. The staff is incredible and always smiling...not the fake smile evidenced by the lack of "eye crinkle", but actual pleasantness. Their intent to be better is demonstrated in Miss Angela's Email updates that include not only the MANY positives, but she also recognizes areas of improvement. To be honest, I'm tired of only hearing about only rainbows and unicorns and glad to hear of the negative things that they intend to correct. Transparency builds trust! Nicely done Miss Angela. I'll finish with a comparison... I cannot adequately express how much happier and better taken care of my mother Barb is compared to her previous "care" facility. I owe you, the workers taking such amazing care of my beautiful mother a debt that I can't repay...thank you all. Bill Rudy

Lanell Wade

Mar 2025

via Google ↗

This placed was terrible for public relations. My daughter went to their place asking to place her father and my former husband whom I was helping her find placement. They claimed we had to pay $3950 to hold a space which they were suppose to have ready. It took 3months plus waiting and when ask for the refund which was supposed be the entire amount , they came up with words such as it was $1000 for the assessment on paperwork. It clearly stated the full amount would be returned if they could not find a place not if we canceled. They claimed they could only return$2950 of the money and I am still waiting on that money which had not come after sitting at the place waiting for a check to be written. No check was written however , the said the check would arrive in the mail. No check and it has been 3 weeks. We started this process in October and it is not March and still no money. I will contact the attorney general’s office to get my money.. there was no phone number on the letter to call and contact someone from their place of business about it . My lawyer said not to leave until Traditions of Hilliard business office gave a paper in writing stating they will Refund the money as it stated in the paperwork.