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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Hillcrest Commons are largely negative, with families describing serious lapses in basic care, unanswered call bells, and poor communication, alongside one report praising the staff's compassion. The facility offers specialized clinical programs, including a dementia unit and a secure behavioral health unit, but the reviewer experience raises real concerns about day-to-day care quality.
AI-generated from reviews and community data.
Hillcrest Commons Nursing is a senior living community in Pittsfield, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 47 reviews.
Hillcrest Commons Nursing & Rehabilitation Center is a skilled nursing facility in Pittsfield, Massachusetts, offering rehabilitation, short-term care, skilled nursing, long-term care, specialized memory care, respite care, and hospice services. The center's team of professionals creates personalized treatment plans to support recovery following hospital stays and surgery.
The facility provides specialized clinical programs across multiple care areas. These include cardiac care with cardiopulmonary rehabilitation for conditions such as COPD and congestive heart failure, orthopedic rehabilitation following joint and fracture surgeries, and comprehensive pulmonary care for respiratory conditions. The center also offers stroke rehabilitation, neurological care for progressive conditions like Parkinson's and ALS, wound care services, and a dedicated ventilator wing with a 24-hour interdisciplinary team led by a board-certified pulmonologist.
Hillcrest Commons operates a Certified Dementia Special Care unit providing specialized care for residents with Alzheimer's disease and dementia, following a habilitation model approach. The facility also maintains a secure behavioral health unit treating adults with chronic psychiatric conditions in collaboration with Berkshire Medical Center's psychiatry department, offering both short-term medical stabilization and long-term behavioral health care.
The facility's long-term care program focuses on improving quality of life for residents requiring around-the-clock care, providing support and companionship to foster independence and encourage an active lifestyle. Additional services include diabetes management education and support, as well as hospice and palliative care coordinated with specialized equipment and medications.
Located on a hilltop in a residential Pittsfield neighborhood five miles from the New York state border, the center is easily accessible to major local highways including Route 7, Route 9, and Route 20, and situated near the Hillcrest Campus of Berkshire Medical Center. The surrounding area offers proximity to Burbank Park, Ramsey Beach, the Berkshire Museum, Pittsfield State Forest, Tanglewood, and other regional attractions.
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Help Me Choose2.8overall · 47 ratings combined
2.8★ on Google (47)
Becca Lynn
Mar 2026
Front desk receptionist Debbie is very unpleasant answers the phone with so much aggression and felt like I was in the wrong for calling! wasn’t helpful and very rude when asking questions about my FATHER who is there receiving care! Please hire someone that likes the job they do! and Customer service is number one especially in a nursing home! Debbies personality over the phone was a -100/10!
Kristan Simpson
Jan 2026
This place is awful. The lack of communication is ridiculous. With the exception of s few staff members, most of them are unprofessional, lazy and inexperienced, especially the CNAs. Not to mention the food is atrocious.
Kimberly Remy
Dec 2025
The staff here is all amazing so helpful and caring they are all team players and hard workers. It is difficult to see your loved ones in a facility it may be old but the staff is so caring and compassionate. Great job
Rich B
Nov 2025
Hospital sent my mother there for rehab, 2 weeks, they discharged her less than a week later without ever taking her for physical therapy ....rediculous
Kristina Sayers
Feb 2025
I don't even know where to start but my Mother is here and has been here for awhile. She's always telling me that she's not eating because the food is disgusting and looks like jail food. They never have other options, always out of snacks and other things for the residents to have to eat or drink. I bring my mom so much food, snacks, drinks, personal care products, hair ties, clothing, cups and more and her stuff is constantly coming up missing or the lazy and careless staff keeps dropping and breaking all of her drinking cups. Between myself and my grandmother who is my mom's mom(79 years old btw) we spend so much money every single month buying the same things over and over every month because my mother needs these things for basic living. It doesn't even matter if her name is on her items, people still take her stuff. She had a wheel chair that we brought legs for, so my mother could have a wheel chair but yet the staff couldn't find it so my mom could go join the residents to play bingo.. my mother is always left in her bed, they don't get her up anymore, physical therapy isn't even a thing in the last month or 2. It's sad that my mom has to call me to tell me that nobody is answering her call bell and she's either so thirsty or sitting in urine and or feces for hours while her call bell is on but going unanswered. I call the facility to ask if they can get my mom something to drink and change her when thats their jobs anyways. Every time i am there visiting, I see nobody answering the bells, all the staff is always sitting around laughing, talking or complaining. Some of the staff need to be fired and looked into. I can't stand how my mother is treated here. She shouldnt be kept in the bed all day everyday, missing meals, not able to enjoy activites. She asks to get put into the chair and they dont get her up anymore. Shes still human too and deserves to be treated and respected as such.
5 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected May 5, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected May 5, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024
Ensure each resident receives an accurate assessment.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2023
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2022
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity B of L: potential for minimal harm, patternCorrected Jul 22, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Hillcrest Commons Nursing offers Skilled Nursing / Long Term Care.
Hillcrest Commons Nursing is located at 169 Valentine Road in Pittsfield, Massachusetts.
Reviews of Hillcrest Commons are largely negative, with families describing serious lapses in basic care, unanswered call bells, and poor communication, alongside one report praising the staff's compassion. The facility offers specialized clinical programs, including a dementia unit and a secure behavioral health unit, but the reviewer experience raises real concerns about day-to-day care quality.
Hillcrest Commons Nursing had 5 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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