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Reviews of Hillcrest Commons are largely negative, with families describing serious lapses in basic care, unanswered call bells, and poor communication, alongside one report praising the staff's compassion. The facility offers specialized clinical programs, including a dementia unit and a secure behavioral health unit, but the reviewer experience raises real concerns about day-to-day care quality.
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Hillcrest Commons Nursing is a senior living community in Pittsfield, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 47 reviews.
Hillcrest Commons Nursing & Rehabilitation Center is a skilled nursing facility in Pittsfield, Massachusetts, offering rehabilitation, short-term care, skilled nursing, long-term care, specialized memory care, respite care, and hospice services. The center's team of professionals creates personalized treatment plans to support recovery following hospital stays and surgery.
The facility provides specialized clinical programs across multiple care areas. These include cardiac care with cardiopulmonary rehabilitation for conditions such as COPD and congestive heart failure, orthopedic rehabilitation following joint and fracture surgeries, and comprehensive pulmonary care for respiratory conditions. The center also offers stroke rehabilitation, neurological care for progressive conditions like Parkinson's and ALS, wound care services, and a dedicated ventilator wing with a 24-hour interdisciplinary team led by a board-certified pulmonologist.
Hillcrest Commons operates a Certified Dementia Special Care unit providing specialized care for residents with Alzheimer's disease and dementia, following a habilitation model approach. The facility also maintains a secure behavioral health unit treating adults with chronic psychiatric conditions in collaboration with Berkshire Medical Center's psychiatry department, offering both short-term medical stabilization and long-term behavioral health care.
The facility's long-term care program focuses on improving quality of life for residents requiring around-the-clock care, providing support and companionship to foster independence and encourage an active lifestyle. Additional services include diabetes management education and support, as well as hospice and palliative care coordinated with specialized equipment and medications.
Located on a hilltop in a residential Pittsfield neighborhood five miles from the New York state border, the center is easily accessible to major local highways including Route 7, Route 9, and Route 20, and situated near the Hillcrest Campus of Berkshire Medical Center. The surrounding area offers proximity to Burbank Park, Ramsey Beach, the Berkshire Museum, Pittsfield State Forest, Tanglewood, and other regional attractions.
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Help Me Choose2.8overall · 47 ratings combined
2.8★ on Google (47)
Becca Lynn
Mar 2026
Front desk receptionist Debbie is very unpleasant answers the phone with so much aggression and felt like I was in the wrong for calling! wasn’t helpful and very rude when asking questions about my FATHER who is there receiving care! Please hire someone that likes the job they do! and Customer service is number one especially in a nursing home! Debbies personality over the phone was a -100/10!
Kristan Simpson
Jan 2026
This place is awful. The lack of communication is ridiculous. With the exception of s few staff members, most of them are unprofessional, lazy and inexperienced, especially the CNAs. Not to mention the food is atrocious.
Kimberly Remy
Dec 2025
The staff here is all amazing so helpful and caring they are all team players and hard workers. It is difficult to see your loved ones in a facility it may be old but the staff is so caring and compassionate. Great job
Rich B
Nov 2025
Hospital sent my mother there for rehab, 2 weeks, they discharged her less than a week later without ever taking her for physical therapy ....rediculous
Kristina Sayers
Feb 2025
I don't even know where to start but my Mother is here and has been here for awhile. She's always telling me that she's not eating because the food is disgusting and looks like jail food. They never have other options, always out of snacks and other things for the residents to have to eat or drink. I bring my mom so much food, snacks, drinks, personal care products, hair ties, clothing, cups and more and her stuff is constantly coming up missing or the lazy and careless staff keeps dropping and breaking all of her drinking cups. Between myself and my grandmother who is my mom's mom(79 years old btw) we spend so much money every single month buying the same things over and over every month because my mother needs these things for basic living. It doesn't even matter if her name is on her items, people still take her stuff. She had a wheel chair that we brought legs for, so my mother could have a wheel chair but yet the staff couldn't find it so my mom could go join the residents to play bingo.. my mother is always left in her bed, they don't get her up anymore, physical therapy isn't even a thing in the last month or 2. It's sad that my mom has to call me to tell me that nobody is answering her call bell and she's either so thirsty or sitting in urine and or feces for hours while her call bell is on but going unanswered. I call the facility to ask if they can get my mom something to drink and change her when thats their jobs anyways. Every time i am there visiting, I see nobody answering the bells, all the staff is always sitting around laughing, talking or complaining. Some of the staff need to be fired and looked into. I can't stand how my mother is treated here. She shouldnt be kept in the bed all day everyday, missing meals, not able to enjoy activites. She asks to get put into the chair and they dont get her up anymore. Shes still human too and deserves to be treated and respected as such.
Hillcrest Commons Nursing offers Skilled Nursing / Long Term Care.
Hillcrest Commons Nursing is located at 169 Valentine Road in Pittsfield, Massachusetts.
Reviews of Hillcrest Commons are largely negative, with families describing serious lapses in basic care, unanswered call bells, and poor communication, alongside one report praising the staff's compassion. The facility offers specialized clinical programs, including a dementia unit and a secure behavioral health unit, but the reviewer experience raises real concerns about day-to-day care quality.
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