Jan Berman
Jun 2026
We had a great experience. Very professional, timely, and took wonderful care of my sister.. Communication was excellent, especially through the portal and I would highly Recommend Home Instead.
1 / 5Quick Facts
- Care Model
- In-home care and hospice, not residential
- Memory Care Program
- Dedicated dementia day program on Wendell Avenue
- Family Communication
- Care updates shared through an online portal
- Respite Support
- Day program offers caregivers much-needed respite
What Families Think
Families describe Home Instead in Pittsfield as a well-organized in-home care and hospice provider with attentive, kind aides and clear communication. Reviewers particularly highlight the dementia day program and the flexibility of the caregiving team when needs increased suddenly.
The Good
- Aides described as kind, careful and attentive
- Strong communication, including an online portal
- Dementia day program praised by families
- Flexible service that adapts as care needs grow
- High 4.9 out of 5 rating from 31 reviews
The Bad
- No published pricing information available
AI-generated from reviews and community data.
Home Instead is a home care agency serving Pittsfield, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Social Activities, Transportation Services and Emergency Call System. Families rate it 4.9 out of 5 across 31 reviews.
About Home Instead
Home Instead in Pittsfield, Massachusetts provides home health, hospice, and adult day programs including a Dementia Day Program and Friends Club. The organization serves clients who need in-home care support and structured social engagement while remaining in their own homes.
Families consistently praise the caregivers for their attentiveness and warmth. Amber, Jenn, Jamie, and Liz are named specifically as kind and careful aides who create a home-like environment. The adult day programs stand out for letting participants choose their own activities rather than following a set schedule, while still offering socialization, activities, and meals. One family wrote that the Friends Club "has been such a blessing," noting their loved one returns home in an elevated mood. Families also highlight responsive management and clear communication through the organization's online portal.
Home Instead holds a 4.9 out of 5 Google rating across 31 reviews, with recent feedback emphasizing the flexible, person-centered approach to care and the genuine relationships staff build with clients and their families.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Transportation Services
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Home Instead
4.9overall · 31 ratings combined
4.9★ on Google (31)
Lynn Webster
Jun 2026
Excellent company. Everyone is so kind, very organized and responsive. They went out of their way to help us find the right level of services and were flexible with us when we suddenly needed a lot more help. I don't know what we would have done without Home Instead.
Charleen Bridgman
Jan 2026
Home Instead's Friend's Club has been such a blessing to our family! The social interaction has been so good for my mom. She returns home elevated in mood.The staff are so caring and so good at what they do, providing enjoyable activities, delicious lunches and a very pleasant space. The program has been a lifesaver for me as well, providing much needed respite. Thank you so much, Home Instead!
Sharon Salit
Dec 2025
I recently used Home Instead for home health aides for my husband. Two wonderful aides, Amber and Jenn, worked with him for the past two months. They were both extremely kind, careful, and attentive plus an absolute pleasure to be with. We will miss them dearly! Home Instead also provided excellent organization and support. I highly recommend them!
Bonnie Galant
Oct 2025
My mom attended Home Instead’s Dementia Day Program on Wendell Avenue and absolutely loved it! Sadly she recently passed away at 92. Jamie and Liz are wonderful caregivers and provide a fun and loving environment. They allow clients to decide an activity that they prefer and do not dictate a set program. It really is like being at home but the socialization is also provided which is very important. I can’t begin to express the depth of my appreciation for the loving care and kindness my mother received from Liz and Jamie. Thank you is not enough! They are fantastic.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 66 Wendell Ave in Pittsfield, Massachusetts.
What do families say about Home Instead?
Families describe Home Instead in Pittsfield as a well-organized in-home care and hospice provider with attentive, kind aides and clear communication. Reviewers particularly highlight the dementia day program and the flexibility of the caregiving team when needs increased suddenly.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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