1 / 5CMS Care Compare
Reviews for Highlands Nursing and Rehabilitation are sharply divided. Several families describe serious neglect, delayed emergency response, and poor communication after medical crises, while a couple of others praise the admissions process and describe the staff as kind and the building as clean. The 3.6 rating across 75 reviews reflects this split between very negative and very positive experiences.
AI-generated from reviews and community data.
Highlands Nursing And Rehabilitation is a senior living community in Louisville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Cable or Satellite TV. Families rate it 3.6 out of 5 across 75 reviews.
Highlands Nursing & Rehabilitation is a 154-bed skilled nursing facility located in Louisville, Kentucky, offering 24-hour skilled nursing care. The facility's care team is specially trained to work with seniors and develops personal therapy and care programs designed to maximize residents' abilities and independence.
The community provides a range of nursing services including assistance with daily living activities, balance training, medication management, IV therapy, and diabetes management. Support services can be arranged including mental health consultations, x-rays, lab work, podiatry services, and private home and hospice care.
Whether residents require short or long-term care, treatment plans are designed specifically for each person and may include skilled nursing, physical therapy, and other specialized services. The care team consists of trained, licensed, and compassionate professionals committed to providing quality, respectful, and personalized care.
Each room is equipped with high-speed internet to accommodate residents' technology needs. The facility encourages residents to bring personal items to help them feel more comfortable during their stay.
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Help Me Choose3.6overall · 75 ratings combined
3.6★ on Google (75)
Jennifer Biszmaier
Feb 2026
If you care about your loved one do not put them here. Staff hardly takes care of residents theyre fed the bare minimum they don’t do the therapy residents need. If the resident gets sick or has a medical issue they wait last min to send to a hospital and then won’t contact the family about it they never answer the phone
Mike
Jan 2026
Review: A Facility Defined by Neglect and Indifference Rating: ★☆☆☆☆ Leaving a loved one at Highlands Nursing and Rehab was the worst mistake our family made. After five years of residency on the first floor, it became clear that this facility operates with a complete lack of basic hygiene, medical oversight, and human decency. Systemic Neglect The facility is consistently unkept, but the personal neglect is far worse. My mother was rarely bathed or provided with the fundamental care she deserved. The employees are not just incompetent; they are indifferent to the physical well-being of the people in their charge. Medical Gross Negligence The most horrifying experience occurred on Christmas Day when my mother suffered a stroke. The staff failed to notice or intervene until I arrived and pointed out that something was wrong. When I insisted that an ambulance be called, the staff member on duty responded by rolling her eyes at me. ### Zero Accountability or Compassion I was left entirely on my own to coordinate with the ambulance while the staff ignored us. Following that emergency, my mother passed away in hospice as a result of the stroke that went unnoticed by this facility. In the time since her passing, not one person from Highlands has reached out to offer condolences or even a follow-up call. Final Warning This is no way to run a healthcare facility. They treat life-threatening emergencies as an inconvenience and treat grieving families with total silence. If you are looking for a place where your loved one will be safe, clean, and cared for, look elsewhere. This facility is a danger to its residents.
Pamela Moss
Dec 2025
My mother was at this awful facility when she would get a visitor her emergency call button would always be out of her reach she fell out of the bed three times the last time she fell she was found on the floor her nails where blue due to lack of oxygen. When she got to the ICU she had phenomia so bad that she had to be put on life support she was on a ventilator for a month then they had to put a trach in she is now in a rehabilitation center she's still very ill. This nursing home let her lay there until she was almost dead. While she was at the hospital they lost her belongings pictures that we can never get back her dentures and eye glasses. Do not put your loved ones in this awful place I don't even know why they are still in business. I wouldn't even give this place the thought of a star. But I had to give at least on star to post this review. Y'all should be ashamed of yourselves
Tim Silverhorn
Feb 2025
I highly recommend Highlands Nursing and Rehabilitation. I recently had to admit my father into a facility, and Highlands was outstanding! The decision to move a loved one into a facility is very difficult, and the process can be very overwhelming. Tayra Bright, the Marketing and Admissions Director, made a special visit to the facility on a Saturday evening when he was admitted, just to welcome Dad and reassure him that he would receive excellent care and they truly delivered. The facility was clean, and the staff were all very kind, compassionate, and patient with both him and me.
Kimberly Ryan
Apr 2024
My mother has had wonderful care at Highlands. The building has been updated and feels clean and fresh. The staff from the front office to the nursing staff has been kind and caring. I can't say enough good things about the way they have treated my mother and our family.
3 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 24, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity J of L: immediate jeopardy, isolatedCorrected Jan 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Jan 11, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity G of L: actual harm, isolatedCorrected Mar 9, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Mar 9, 2020
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Mar 9, 2020
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Mar 9, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected Mar 9, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2020
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2020
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2020
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2020
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2020
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Highlands Nursing And Rehabilitation offers Skilled Nursing / Long Term Care.
Highlands Nursing And Rehabilitation is located at 1705 Stevens Avenue in Louisville, Kentucky.
Reviews for Highlands Nursing and Rehabilitation are sharply divided. Several families describe serious neglect, delayed emergency response, and poor communication after medical crises, while a couple of others praise the admissions process and describe the staff as kind and the building as clean. The 3.6 rating across 75 reviews reflects this split between very negative and very positive experiences.
Highlands Nursing And Rehabilitation had 3 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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