MyLivingChoice

Highland Nursing Center

5819 Pecan Valley Dr

2.6(9 ratings)· San Antonio average: 4.3

Highland Nursing Center, photo 1

Quick Facts

Total units
53
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
53
Ownership
Described by one reviewer as family-run

What Families Think

Reviews for Highland Nursing Center are decidedly mixed, with a low overall Google rating driven by several accounts of unresponsive staff, poor communication, and serious care concerns, alongside one very enthusiastic review praising the family atmosphere and on-site activities. Families should weigh these conflicting accounts carefully before choosing this community for a loved one.

The Good

  • One reviewer praised the family-run, welcoming atmosphere
  • On-site beauty salon, dances, bingo, and music events mentioned
  • Two reviewers noted the facility is usually clean, no odor
  • CNAs described as hard-working by one family member

The Bad

  • Several reviewers reported unfriendly, impatient, or unresponsive nursing staff
  • One report of a resident's death under suspicious, possibly preventable circumstances
  • One account of administration blocking a family from transferring a resident, requiring police
  • One reviewer described strong urine/fecal odors throughout the facility
  • One reviewer noted no off-site activities or outings are offered

AI-generated from reviews and community data.

Highland Nursing Center is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Families rate it 2.6 out of 5 across 9 reviews.

About Highland Nursing Center

Highland Nursing Center is a skilled nursing / long term care community in San Antonio, Texas. The community is licensed for up to 53 residents.

Families rate Highland Nursing Center 2.6 out of 5 based on 9 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Highland Nursing Center

Skilled Nursing / Long Term Care

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Reviews of Highland Nursing Center

2.6overall · 9 ratings combined

2.6★ on Google (9)

linda love

Jun 2023

via Google

This place loves to tell you they are “4 Star Rated” to justify why one/one’s family should trust their life to them. With many years of Medicare & Medicaid inspection experience plus hospital (the old JCAH), I know how some facilities gear up for these, but do little to nothing to maintain standards of care to pass these inspections. Highland falls short in so many ways except cleanliness; no smells of urine. Highland basically provides food, shelter, and some continuity of care. Departmental communication seems lacking. As stated in a previous review there are too many negatives. Management & administration-in general, character is questionable. Seems to use “bait&switch” tactics to lure prospective clients when confronted w/factual information as to how this facility compares to other, similar & local facilities. Highland doesn’t have any marketing material, and administration seems to lack knowledge of the law when it comes to release of medical information, “Durable &/or Statutory Powers of Attorneys, etc. The dietary department does the best it can, and activities are limited to Highland Nursing Ctr. They cannot/do not provide for any activities away from the facility, ie. no shopping trips, etc. Overall Highland Nursing Center leaves is a lot to be desired.

N D

Jun 2023

via Google

The most positive thing I can say about this facility is that it’s usually very clean and doesn’t smell badly compared to other nursing homes that have a terrible smell as soon as you walk in. Unfortunately there are far more negative things to say. CNA’s are a lot more hard working than nurses, 98% of nurses are not friendly nor patient with residents, I’ve seen several staff take A LOT of smoke breaks during their shift, administrative staff lacks empathy or answers to majority of questions I had about my fathers bruises or lost items from his room. Along with his clothes, my father’s blankets were used by other people without permission even though his name was on the tags mind you. They are quick to use sedative drugs to make their job easier. Charge nurses seem too lazy to be in charge of anything. My father passed away under suspicious circumstances that seemed to have been preventable if they would’ve done more frequent rounding on residents and would’ve noticed him a lot sooner than they did.

Glory Peace

Feb 2022

via Google

I have my father here, the staff is not quit friendly, when ask for help. They make comments when I take my dad out for the day. I was sent a letter for care plan, no one knew anything about it. The ADON said she would tell the person who shedules them. Never got an answer. It's been a month now. I wish I can take him out. ....... On February 22, 2022 I was transferring my father to another Facility the Administrator Michael and the Business Office Mary/ CNA, and CNA Shelby were blocking my father's doorway of his room. The Administrator said that my father wasn't going anywhere, I explained to him that I was the POA of my father. The Administrator Michael kept insisting that he was my father's spoke person, he was trying to intimidate me and my sister. The other Facility was waiting and waiting for my father to arrive. I can't believe that any family would go through this . It was the most horrifying thing . I had to call the police in order to get father out of this Highlands Nursing and Rehabilitation facility. Don't take your love ones there. Please...Please..

karan soto

Apr 2018

via Google

On the outskirts of town; there's a down home Mediterranean retirement Villa out Pecan Valley that's a Texas hospitality tradition kept in southern families for generations Highland Nursing Center is a favorite heirloom jewel you won't soon want to leave, reminiscent of a simple time long ago This Family run bungalow employs the happiest, friendliest staff this side of Cuba out by Floresville Search no further for your only loved ones. Heaven is here in these parts. Expensive but Well worth it. Beauty salon hair do and Social dances, Saturday church services, Bible bingo, organ players and hip disco jockeys every month so save the date now Nature's special bonus is the wildlife birds and this resident cat everyone knows as property ambassadors Y'all come on back now You hear!

Jonathan Williamson

Nov 2016

via Google

Facility has the smell of death in the air. Ask staff question they are unable to provide answers and often say this isn't my patient and problem. It is definitely smells of urine and fecal matter that would cause Satan Himself to vomit with how grotesque the smell is. Your worst enemy don't deserve to go here. Please consider another facility for your love ones.

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Government Inspection History

5 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 27, 2026Fire Safety StandardHealth Standard20 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 30, 2026

Jan 10, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 17, 2025

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 17, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 17, 2025

Dec 6, 2024Health Complaint1 citation
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2024

Nov 30, 2023Fire Safety StandardHealth Standard22 citations
  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 28, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 28, 2023

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 28, 2023

Oct 11, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 10, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Highland Nursing Center offer?

Highland Nursing Center offers Skilled Nursing / Long Term Care.

Where is Highland Nursing Center located?

Highland Nursing Center is located at 5819 Pecan Valley Dr in San Antonio, Texas.

What do families say about Highland Nursing Center?

Reviews for Highland Nursing Center are decidedly mixed, with a low overall Google rating driven by several accounts of unresponsive staff, poor communication, and serious care concerns, alongside one very enthusiastic review praising the family atmosphere and on-site activities. Families should weigh these conflicting accounts carefully before choosing this community for a loved one.

How did Highland Nursing Center do on recent health and safety inspections?

Highland Nursing Center had 5 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Highland Nursing Center?

Submit the Request Information form on this page to connect with Highland Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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