lynn Aud
Jul 2026
Fantastic. I had previously been at another Rehab facility that I wouldn’t send my worst enemy to. The staff at Westover Hills went above and beyond to provide the care I needed to return home! My thanks and love to all there!
Westover Hills Rehabilitation and Healthcare Center
9922 State Hwy. 1514.3(347 ratings)· San Antonio average: 4.3
1 / 5Quick Facts
- Total units
- 124
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 124
- Inspections
- View history (32 citations)
- Medicare quality rating
- 4-star overall rating from Medicare.gov
- Typical rehab stay length
- 100-day rehab stay after hip fracture
- Therapy schedule
- PT sessions limited to weekdays, one hour daily
CMS Care Compare
What Families Think
Reviews of Westover Hills Rehabilitation and Healthcare Center are mixed, with several families praising the compassionate nursing and physical therapy staff, while other reviewers describe serious lapses in care, communication, and cleanliness. The facility holds a 4-star overall Medicare.gov rating for quality of care.
The Good
- Nursing and PT staff described as attentive and kind
- Physical therapy team praised for pushing recovery without discouraging patients
- Positive, upbeat atmosphere noted by families
- 4-star Medicare.gov overall quality rating
The Bad
- One report of a severe bed sore and untracked blood clot during stay
- One report of stopped blood thinners without family notification
- One report of an E. coli outbreak among patients from food
- Several reviewers noted slow or limited rehab therapy scheduling
- One report of staff frequently on cell phones instead of engaging with patients
AI-generated from reviews and community data.
Westover Hills Rehabilitation and Healthcare Center is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 347 reviews.
About Westover Hills Rehabilitation and Healthcare Center
Westover Hills Rehabilitation and Healthcare is a nursing home providing short-term rehabilitation and long-term care in San Antonio, Texas. The facility offers comprehensive care and treatment plans developed in collaboration with residents, families, and healthcare providers.
The community provides both short and long-term rehabilitation services tailored to individual needs, combining therapeutic approaches with hands-on care. Physical therapy and healthcare services are available to help residents regain strength and mobility.
Westover Hills maintains a monthly activity calendar with a wide variety of programs and activities designed to keep residents active throughout the day. The facility emphasizes personalized service and a therapeutic environment aimed at making stays comfortable and safe.
The community has earned a 4-star overall rating from Medicare.gov for the quality of care delivered at the facility.
Types of Care at Westover Hills Rehabilitation and Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Westover Hills Rehabilitation and Healthcare Center
4.3overall · 347 ratings combined
4.3★ on Google (347)
S HAMM
Jul 2026
Excellent security at entrance with camera, identity, etc. we came to see a lifelong friend who had just been transferred from the hospital. He was being served by the caregivers and seemed at ease with them as they were with him. There was a question regarding medication being prescribed, and “Joe” was being helped to resolve it. He is an intelligent, resourceful, kind man with a beautiful smile, who wants to be what God wants him to be…his best self!<br>Yes, we were impressed with the facility and await our friend’s recovery.
Steadfast Apostolic Church
Jul 2026
There was a feeling of peace and comfort and safety.
Virginia Aud
Jul 2026
This rehab center is exactly as it should be. All that I met from admission to discharge only gave me the best of care. My light was never on for more than 2-3 minutes before it was answered. All my visitors were very impressed with the care I received. All of us wii recommend Westover Hills to anyone needing care
Maria Perez
Jul 2026
This place left my mother soiled for the majority of the day. Her daughters would go after work around 4pm to visit mom and she would be found soiled and still on pajamas all wet. The nurse would say that my mom didn't push the bottom on the bed for assistance. The whole time that I was there no nurse would check on my mother it's like my mother took care of her self. My mother medication was always forgotten so were her meals. We constantly had to remind the nurses. The problem is because they have a big turn over with the staff. This is not a good place for anyone. The family was always nice to all the staff for the sake of my mother. We didn't want the staff to retaliate against my mother. Please if you have a love one there please go visit your love one often. My mother was moved recently from that facility.
Government Inspection History
11 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 23, 2026Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Mar 9, 2026Health Complaint2 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 10, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Aug 21, 2025Health Complaint2 citations
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025
Apr 25, 2025Fire Safety StandardHealth Standard2 citations
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 23, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025
Feb 14, 2025Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 17, 2024
Nov 8, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024
Jul 15, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Mar 15, 2024Fire Safety StandardHealth Standard9 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 26, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024
Nov 10, 2023Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2023
Jul 14, 2023Health Complaint5 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Jan 20, 2023Fire Safety StandardHealth Standard3 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Westover Hills Rehabilitation and Healthcare Center offer?
Westover Hills Rehabilitation and Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Westover Hills Rehabilitation and Healthcare Center located?
Westover Hills Rehabilitation and Healthcare Center is located at 9922 State Hwy. 151 in San Antonio, Texas.
What do families say about Westover Hills Rehabilitation and Healthcare Center?
Reviews of Westover Hills Rehabilitation and Healthcare Center are mixed, with several families praising the compassionate nursing and physical therapy staff, while other reviewers describe serious lapses in care, communication, and cleanliness. The facility holds a 4-star overall Medicare.gov rating for quality of care.
How did Westover Hills Rehabilitation and Healthcare Center do on recent health and safety inspections?
Westover Hills Rehabilitation and Healthcare Center had 11 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Westover Hills Rehabilitation and Healthcare Center?
Submit the Request Information form on this page to connect with Westover Hills Rehabilitation and Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Westover Hills Rehabilitation and Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
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