4.6(658 ratings)· San Antonio average: 4.3
Part of Cantex Continuing Care Network · 39 communities · 4.3★ average
1 / 5CMS Care Compare
Reviewers consistently praise Windemere at Westover Hills for attentive nursing and support staff who go out of their way for residents and families, especially during stressful short-term rehab stays. Families frequently name specific staff members for their responsiveness, communication, and personal engagement with residents. The facility is described as clean, calm, and reassuring, with a strong reputation reflected in a high volume of positive Google reviews.
AI-generated from reviews and community data.
Windemere at Westover Hills is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.6 out of 5 across 658 reviews.
Windemere at Westover Hills is a skilled nursing facility in San Antonio, Texas, offering 112 private rooms with private baths and maintains a low patient-to-nurse ratio.
The facility provides a range of therapeutic and rehabilitative services, including an activities of daily living (ADL) suite designed to restore functional independence and assist with home discharge planning, as well as an agility course for obstacle navigation practice and terrain training.
Residents enjoy in-room and group activities seven days a week, including arts and crafts, games, food-related events, music performances, and cognitive-building activities that support physical, emotional, and social well-being.
Located in the Alamo Ranch area, the community is conveniently situated near restaurants, shopping, and SeaWorld amusement park.
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Help Me Choose4.6overall · 658 ratings combined
4.6★ on Google (658)
Maritere Morales Mont
Jul 2026
Estoy feliz y contenta por la ayuda que le dieron a mi mamá fue una experiencia maravillosa y gracias a Yisel Medical récords que nos ayudó en todo la traducción con enfermería me ayudaron demasiado cuando mi mamá es mejor y vuelva a necesitar esta ayuda regresaré a Windemere Muchas Gracias Yisel Que Dios te Bendiga!!! Tienes un corazón enorme !! Mi madre es la señora Mont, María
Angelica Gomez
Jun 2026
They don't get to the patient till hours later and its not as clean as you expected
Jessica Rourke
Jun 2026
My Father stayed at this facility after a long hospitalization. I highly recommend you seek other facilities if rehabilitation is your main goal. During my experience, I was discouraged to mobilize my Father and I was turned away from utilizing the rehab gym with my Father (even with therapy staff supervision) and even though I am currently a licensed therapist. The only reason for not being allowed to utilize the gym according to the therapy director was, “Some of the therapists don’t like it.” This lack of encouragement and lack of support for my Dad’s recovery is disappointing to say the very least, and it speaks volumes of the values that this facility upholds. Seek elsewhere if you value the rehabilitation of your loved one.
j soto
Jun 2026
Our elderly father had a small subdural hematoma from a fall. He was in ER then ICU then regular room then discharged to a fulltime rehab center. He needed speech, occupational, and physical therapy. The hospital gave us a list of SNF (skilled nursing facilities for rehab) that my dads insurance would cover. This was the first time we'd ever experienced a SNF. We did our homework and researched the list. Google reviews helped us make the decision to choose Windermere @westoverhills. So I am paying the favor back to others looking for full time rehab for their loved ones with my review. There were some very positive and some negative reviews. I learned from my boss when it comes to reviews some will always think you're the best and some will think you're the worst. So you take those top few excellent reviews and bottom bad reviews out of your decision equation and you take to heart whats left, and those were all positive. So we chose Windermere and so happy we did. The rehab team is amazing. My father progressed in all 3 rehab disciplines. I'm drawing a blank on their names but it was pretty much a lot of them that played a huge role in helping my father regain his strength. The Executive team is very supportive and thoroughly explained how the insurance and SNF industry work. My father's case manager, Katina, was very patient with us because we had a lot of questions, sometimes the same questions. She made herself available at anytime via txt messaging. The CNA staff frequently pepped up my father the duration of his stay complimenting him on how he was looking better and stronger. Thank you Windermere 😊 🙏 for caring.
Chuey Gaytan
May 2026
This my second time being here. The 1st time was great. Kudos to Anishia, Jimmy, Johnny the driver, and all the nursing staff that gave me my pills. I was at room 609. The second time was a nightmare. All the staff members had some kind of attitude. This includes the nursing staff that give me my pills, the cleaning crew and the nurses that suppose to help you. It takes them over an hour after you press the help button for them to show up. Expect for Nay, but I think she there to help out when someone go on break. I asked to switched room, but they said no without an explanation. The tv is broken over here. There is a order in the room. The PT and OT crew are good. They make sure I get me physical therapy in while being concerned about my health. I wish I can move back to my old room.
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 17, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024
Ensure a qualified health professional conducts resident assessments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Windemere at Westover Hills offers Skilled Nursing / Long Term Care.
Windemere at Westover Hills is located at 11106 Christus Hills in San Antonio, Texas.
Reviewers consistently praise Windemere at Westover Hills for attentive nursing and support staff who go out of their way for residents and families, especially during stressful short-term rehab stays. Families frequently name specific staff members for their responsiveness, communication, and personal engagement with residents. The facility is described as clean, calm, and reassuring, with a strong reputation reflected in a high volume of positive Google reviews.
Windemere at Westover Hills had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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