MyLivingChoice

Coronado at Stone Oak

19638 Stone Oak Parkway

4.1(344 ratings)· San Antonio average: 4.3

Part of Cantex Continuing Care Network · 39 communities · 4.3★ average

Coronado at Stone Oak, photo 11 / 5

Quick Facts

Total units
112
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
112
Typical stay length
Average length of stay about two weeks
Hospital proximity
Located near three hospitals for medical access
Rehab amenity
On-site agility course for obstacle navigation practice
Operator type
Part of the multi-site Cantex Continuing Care Network

What Families Think

Families describe Coronado at Stone Oak as a rehab-focused skilled nursing facility with warm, attentive staff and strong physical therapy, set in an attractive, hotel-like building near several hospitals. At the same time, multiple reviewers raise concerns about understaffing, slow response times, and communication gaps between nursing staff and doctors that led to safety issues for some residents.

The Good

  • Staff frequently described as kind and compassionate
  • Physical therapy and rehab services praised as excellent
  • Facility kept clean with good institutional food
  • Attractive courtyard, gardens, and hotel-like common areas
  • Quick, caring help during a difficult transfer situation

The Bad

  • Multiple reports of understaffing and high aide turnover
  • One report of 30+ minute waits for bathroom assistance leading to falls
  • One report of poor communication between nursing staff and doctors
  • One report of doctor's care notes not being followed

AI-generated from reviews and community data.

Coronado at Stone Oak is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.1 out of 5 across 344 reviews.

About Coronado at Stone Oak

Coronado at Stone Oak is a 112-bed skilled nursing facility in San Antonio, Texas, designed in Spanish style and situated on a hill above the Stone Oak community. Many private suites feature private patios with access to serene courtyards, lush gardens, and nature walks.

The facility specializes in rehabilitation and transitioning patients back home, with an average length of stay of two weeks. Care offerings include an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with home discharge planning, as well as an agility course terrain park for obstacle navigation practice.

Located near three hospitals and just minutes from downtown San Antonio and the airport, the community is positioned to provide convenient access to medical resources and regional amenities.

Types of Care at Coronado at Stone Oak

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Coronado at Stone Oak

4.1overall · 344 ratings combined

4.1★ on Google (344)

Margaret E

Jul 2026

via Google

I was at this facility for several weeks. Its appearance is great, but its care is horrible. On Mother’s Day weekend while I was there and after an influx of 15 new patients, I did not receive food or medication the entire weekend. Then the nurse and CNA lied about it. Another time, after physical therapy, the staff left me in a wheelchair in my room’s doorway, when I was unable to sit or stand on my own. I was in so much pain that I was crying and begging anyone to help me. I spent over an hour like that in spite of my pleas, and I suffered for weeks afterwards. I may have fractured my tail bone. The food is horrible. Even more horrible than their food, is their manipulative and officious “food officer,” who imposes unnecessarily restrictive diets on her own whim. I believe based on my experience that she may have sadistic tendencies. Avoid this place! I told her I had an rate autoimmune disease that was in remission. She asked me to tell her about the disease which included a tendency to aspirate, but , again, that I was in remission. From that day forward she only allowed me to have puréed slop. I couldn’t eat it. I lost 20 pounds. It was horrible. Also, I wasn’t bathed the entire time I was there.

patricia dominguez

Jul 2026

via Google

If I could give negative stars the amount would be endless. The staff are horrible and I would not leave a loved one in their care. They allowed an open wound to go from a dime size to a open wound size that can fit a grown mans fist. They allowed sores to develop around ankles due to refusing/failing to wash my loved ones feet, leaving the hospital socks on for two months straight. When asked to have our loved one transferred to a chair for fresh air, we were told by the nurse on duty, "no" but then changed her answer to: "we can but he is going to stay in that chair, I am not putting him back in bed."

Connie Esparza

Jul 2026

via Google

I can't thank the staff enough for the love, care, and patience they showed my Mother while she recovered from debilitating tendinitis. There's so many all the way from the front desk greeter Corin, April (our nurse in the 700 hall), Alice (CNA), Sanje (weekend nurse), etc, etc...The 700 hallway personnel and Physical therapists were all outstanding. Huge shout out to the weekend CNA's as well. Those people clearly love what they do. Thank God for them all.

Monica Zapata

Jul 2026

via Google

This facility didn’t not care for my uncle how they should’ve. They left him soiled for days. And wouldn’t reposition him. Every 2 hours.<br>Cause severe bed sores. Now he’s in the ICU<br>These elderly people pay good money. For your employees to take care of them,<br>They didn’t do their job. He also fell off the bed. And they didn’t tell no one about it.

Lisa Copeland

Jun 2026

via Google

Best place ever ! They have plenty of staff and take very good care of your loved ones !

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Government Inspection History

7 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 28, 2026Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 29, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 29, 2026

May 9, 2025Fire Safety StandardHealth Standard16 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

Mar 21, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2025

Nov 25, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 26, 2024

Apr 5, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2024

Mar 15, 2024Health Complaint1 citation
  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024

Feb 17, 2023Fire Safety StandardHealth Standard4 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Coronado at Stone Oak offer?

Coronado at Stone Oak offers Skilled Nursing / Long Term Care.

Where is Coronado at Stone Oak located?

Coronado at Stone Oak is located at 19638 Stone Oak Parkway in San Antonio, Texas.

What do families say about Coronado at Stone Oak?

Families describe Coronado at Stone Oak as a rehab-focused skilled nursing facility with warm, attentive staff and strong physical therapy, set in an attractive, hotel-like building near several hospitals. At the same time, multiple reviewers raise concerns about understaffing, slow response times, and communication gaps between nursing staff and doctors that led to safety issues for some residents.

How did Coronado at Stone Oak do on recent health and safety inspections?

Coronado at Stone Oak had 7 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Coronado at Stone Oak?

Submit the Request Information form on this page to connect with Coronado at Stone Oak and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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