MyLivingChoice

Franklin Park Sonterra

18323 Sonterra Place

4.4(51 ratings)

Franklin Park Sonterra — photo 11 / 5

Quick Facts

Total units
70
Living options
Offers both independent living and assisted living
On-site entertainment
Movie theatre available on-site for residents

What Families Think

Families and referral partners consistently praise the friendly, caring staff and welcoming atmosphere at Franklin Park Sonterra, with several reviewers highlighting individual employees who eased the move-in process. One reviewer, however, raised concerns about grounds upkeep, an aging interior, and recurring maintenance issues tied to understaffing.

The Good

  • Staff described as friendly, caring, and responsive
  • Helpful, personable support during move-in and paperwork
  • Clean, welcoming first impression noted by visitors
  • Praised for personalized attention to residents' needs
  • Variety of engaging daily activities and outings

The Bad

  • One report of short staffing and frequent maintenance issues (AC, plumbing)
  • One report of an outdated interior and neglected grounds upkeep

AI-generated from reviews and community data.

About Franklin Park Sonterra

Franklin Park Sonterra is an assisted living community in San Antonio, Texas, located in the Stone Oak area north of Hollywood Park. The community offers both independent living and assisted living options, designed around ease, connection, and comfort for active seniors and those requiring support with daily activities.

Assisted living at Franklin Park Sonterra provides 24/7 personalized assistance with daily tasks, medication management, and healthcare coordination while residents maintain private apartments and personal choice. Independent living residents enjoy freedom from home maintenance with access to social activities, local outings, and everyday conveniences. Both levels offer restaurant-style dining with chef-inspired meals tailored to preferences and dietary needs.

The community features a full calendar of social connections and wellness opportunities throughout the day. Mornings begin with breakfast in an elegant dining setting, afternoons may include time in courtyards and gardens, fitness classes, or movies in an on-site theatre, and evenings offer social gatherings, shared meals, or quiet spaces to unwind. Outings to nearby shopping, dining, and local attractions provide regular engagement with the surrounding area.

Franklin Park Sonterra is situated in North San Antonio near Stone Oak and Hollywood Park, providing convenient access to shopping, dining, parks, and local attractions while maintaining a comfortable residential setting.

Types of Care

Assisted Living

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Reviews

4.4overall · 51 ratings combined

4.4★ on Google (51)

Michelle Bermudez

Jun 2026

via Google

In our attempts to begin the research process for help with our parents, we began with Franklin Park-Sonterra. I took my tour of the entire facility with Olivia. Olivia was not only professional and very pleasant to discuss our needs with, but very compassionate and patient with our questions and concerns. Though we decided upon another facility due to our detailed needs, I was very impressed with this location. Franklin Park-Sonterra is definitely a place I would consider in my later stages of life. Thank you Olivia for everything, we appreciate you so much!

Michea Meador

May 2026

via Google

Everyone is so friendly when you walk in. I immediately felt welcomed. The place is very clean and smells amazing!

Michael Clancey

Mar 2026

via Google

Great friendly Caregivers and staff. Ample parking

Katie Simpson

Oct 2025

via Google

A very kind and supportive team - a big transition for my dad and he’s had a great first month! He feels very well taken care of and he loves the food.

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Frequently Asked Questions

What types of care does Franklin Park Sonterra offer?

Franklin Park Sonterra offers Assisted Living.

Where is Franklin Park Sonterra located?

Franklin Park Sonterra is located at 18323 Sonterra Place in San Antonio, Texas.

What do families say about Franklin Park Sonterra?

Families and referral partners consistently praise the friendly, caring staff and welcoming atmosphere at Franklin Park Sonterra, with several reviewers highlighting individual employees who eased the move-in process. One reviewer, however, raised concerns about grounds upkeep, an aging interior, and recurring maintenance issues tied to understaffing.

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