Franklin Park Alamo Heights

230 W. Sunset Road

4.3(54 ratings)

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Quick Facts

Total units: 121
Nearby hospital: Located near Northeast Baptist Hospital
Continuum of care: Also offers independent living and memory care on-site

What Families Think

Franklin Park Alamo Heights draws consistent praise for its clean, welcoming environment and attentive frontline staff, with several reviewers specifically highlighting the sales director's responsiveness and follow-through during the decision process. One family's account describes strong caregiving from specific staff members over an extended stay, but also raises concerns about management's inflexibility on pricing when continuity of care was at stake.

The Good

Staff described as caring and compassionate
Community described as clean and well-maintained
Dining and food quality praised by reviewers
Activities and resident engagement noted positively
Sales director praised for responsiveness and honesty
Caregiving staff supported one resident for 18 months

The Bad

One report that management would not negotiate price to keep a resident for continuity of care
One reviewer felt management prioritized revenue over resident needs

AI-generated from reviews and community data.

About Franklin Park Alamo Heights

Franklin Park® Alamo Heights is a senior living community in San Antonio, Texas, offering independent living, assisted living, and memory care. Set within one of San Antonio's most established neighborhoods, the community blends timely design with welcoming hospitality, creating a setting where residents can enjoy comfort, connection, and ease.

Independent living residents enjoy spacious senior apartments, access to engaging programs, and the freedom to explore both the community and the surrounding city without the responsibilities of home ownership. Assisted living provides personalized support for individuals who need help with daily activities, while valuing independence, dignity, and choice in a warm, welcoming environment. The community's Refreshing Waters® memory care program offers specialized support for individuals living with Alzheimer's disease and other forms of dementia, with a person-centered approach focused on comfort, routine, meaningful engagement, and compassionate care.

Daily life at the community moves at a comfortable pace shaped by personal choice. Mornings may begin with breakfast prepared by the culinary team, followed by a fitness class, a walk through the courtyard, or quiet time with a book. Afternoons might include outings into the city, games with friends, or time in inviting common spaces. Evenings bring shared meals, conversation, and opportunities to relax and reflect on the day.

Franklin Park® Alamo Heights is located just off I-410 near shopping, dining, medical centers, and local landmarks. Residents enjoy easy access to destinations such as the Quarry Golf Course, Northeast Baptist Hospital, San Antonio International Airport, and the cultural attractions that make San Antonio an engaging place to live. The location offers proximity to city energy and opportunities while maintaining a welcoming community setting.

Types of Care

Assisted Living

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Reviews

4.3overall · 54 ratings combined

4.3★ on Google (54)

Amber Wilkins

Jul 2026

via Google ↗

Franklin Park is the absolute best! We had a wonderful experience there for our mom. The staff genuinely cares about the residents and goes above and beyond to assist them, ensuring their happiness and well-being.

Michelle My Belle

Jul 2026

via Google ↗

The staff in AL and memory care went above and beyond to care for my dad for about 18 months. Jackie. Andrew. Araceli. Emma. Chris the chef. Joy. They are the ONLY reason for the 5 star review. The management company and director would get ZERO stars. She refused to consider negotiating price keep him there for continuity of care. They cared more about making money. So, sadly, we had to move him.

David Nieves

May 2026

via Google ↗

I'm a transitional care consultant in San Antonio so I tour a lot of senior living communities. Franklin Park Alamo Heights is one of the few I confidently recommend to families. The place is beautifully maintained, clean, and inviting the second you walk in. Spacious apartments, great food, real activities happening throughout the day. Residents seem genuinely happy there. What sets it apart for me is Lauren Rodriguez, the Sales & Marketing Director. Lauren is fantastic. Knowledgeable, patient, and never pushy. She goes out of her way to make sure families understand their options and feel confident about their decision. I've brought her some complicated cases and she's handled every one with care and follow-through. She'll spend as much time on a tour as a family needs, and she actually circles back after the visit, which is rare. If Franklin Park is on your list, ask for Lauren. She'll take great care of you.

Helen Flores

May 2026

via Google ↗

Franklin Park and I have created a working relationship to ensure their residents stay independent as long as possible. I have found them to be professional and organized. Lauren R and her team are quick to respond to messages and calls. She also tells me when needs are to be addressed. Open and approachable. Just call her and see. Keep up the great support and care.

Robin Czarnek

May 2026

via Google ↗

Franklin Park Alamo Heights is an amazing place! They do everything they say they are going to do, they have fantastic, caring staff, lots of fun activities and great food. Truly a blessing for our family! Couldn’t be more pleased.

Frequently Asked Questions

What types of care does Franklin Park Alamo Heights offer?

Franklin Park Alamo Heights offers Assisted Living.

Where is Franklin Park Alamo Heights located?

Franklin Park Alamo Heights is located at 230 W. Sunset Road in San Antonio, Texas.

What do families say about Franklin Park Alamo Heights?

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