Nellie Rodriquez
Jul 2026
I would never recommend this place for your loved ones it is disorganized. Failing to see the needs of residents.
The Waterford at Westover Hills
4315 Rogers Road4.6(49 ratings)· San Antonio average: 4.3
Part of Sonida Senior Living · 92 communities · 4.5★ average
1 / 5Quick Facts
- Total units
- 132
- Licensed capacity
- 132 residents
- Pet policy
- Pet-friendly apartments with designated walking areas
- Religious services
- Visiting chaplain leads devotional activities
Texas HHSC
What Families Think
Reviewers at The Waterford at Westover Hills are largely enthusiastic, especially about the memory care unit, praising attentive, warm staff and dedicated activities directors. However, one detailed and serious account describes understaffing, missed medication administration, and unresponsive management, which is a significant outlier worth weighing carefully.
The Good
- Memory care staff praised for warmth and attentiveness
- Activities directors specifically singled out for engagement
- Hospice nurse called the memory care unit exceptional
- Family members say loved ones are treated with dignity
- Management responsive to concerns for some families
The Bad
- One detailed report of missed seizure medication over weeks
- One serious complaint about being understaffed and neglecting hygiene care
- One family said director was dismissive and hard to reach
AI-generated from reviews and community data.
The Waterford at Westover Hills is a senior living community in San Antonio, Texas offering Assisted Living and Memory Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 49 reviews.
About The Waterford at Westover Hills
The Waterford at Westover Hills is a senior living community in San Antonio, Texas, offering assisted living and memory care services. Located minutes from shopping, dining, and major attractions, the community provides 24-hour support with personalized assistance, daily activities, and a warm, homelike environment where residents maintain their independence.
The community offers daily support with personal care, dining, and activities. Magnolia Trails provides a secure, homelike setting with routines that honor dignity and connection for those requiring specialized care. Residents can choose from studio, one-bedroom, and two-bedroom apartment layouts designed for comfort, safety, and independence.
Recreational and social opportunities include trivia, bingo, movies, and social events in the game room and lounge, as well as religious services and devotional activities with a visiting chaplain. On-site amenities include a putting green, activity rooms, landscaped courtyards, and a full-service salon and spa.
The community is conveniently located in the heart of San Antonio with easy access to Highways 1604 and 151, connecting residents to nearby restaurants such as Cheddar's Scratch Kitchen, BB's Tex-Orleans, and Tripoli's Mediterranean Grill, as well as local attractions including SeaWorld San Antonio, Cathedral Rock Park, the San Antonio River Walk, and the Botanical Garden.
The Waterford at Westover Hills welcomes pets as part of the community, offering pet-friendly apartments and designated walking areas for residents and their companions.
Types of Care at The Waterford at Westover Hills
Assisted LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Multiple Floor Plans
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Outdoor Patio
- Pet Friendly
- Salon / Barber
Activities
- Birthday / Holiday Parties
- Games
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Waterford at Westover Hills
4.6overall · 49 ratings combined
4.6★ on Google (49)
JESUS HERNANDEZ
Jul 2026
Great people and Great Services
Kris Repino
Jul 2026
Waterford offers my mother in law the perfect balance of independence she desires and the dependance she needs. There are multiple options to tailor your needs. The staff is caring and efficient, professional and personal. The facility offers many different types of activities for a variety of interests and capabilities. My husband and I are grateful to have found such a place for his mom!
Sammy Garzes
Jul 2026
Always clean and nice staff
Majel Reinhardt
Apr 2026
This place is horrible to send a family member to. They are under staffed do not care at all about the residents. Will not bath or make sure your family member has been changed in days. They also will not give them there medication. My sister takes seizure medication. I brought her home with me for a couple of days. They sent all her medication with me. I was suppious but not sure till I saw her medication and realized they had not given her her seizure medication for 2 weeks. I complained but nothing was ever done by Callie or Vivian the director. 2 weeks later I removed her from this facility. Again they gave me all her medication. Again I noticed on days and nights her seizure medication was not given. If you ask Vivian the director to speak with you a moment, she will a not look you in your eyes, but will tell you she does not have time, "I have a meeting to go too". She always has a meeting and no time to talk with family members. Stay away. This place treats residents and family members horrible. How corporate has not gotten rid of Vivian, Tina, and Callie is un real! Also I took pictures of her medication for proof they were not given.
Frequently Asked Questions
What types of care does The Waterford at Westover Hills offer?
The Waterford at Westover Hills offers Assisted Living and Memory Care.
Is The Waterford at Westover Hills pet friendly?
Yes. The Waterford at Westover Hills lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is The Waterford at Westover Hills located?
The Waterford at Westover Hills is located at 4315 Rogers Road in San Antonio, Texas.
What do families say about The Waterford at Westover Hills?
Reviewers at The Waterford at Westover Hills are largely enthusiastic, especially about the memory care unit, praising attentive, warm staff and dedicated activities directors. However, one detailed and serious account describes understaffing, missed medication administration, and unresponsive management, which is a significant outlier worth weighing carefully.
How can families visit The Waterford at Westover Hills?
Submit the Request Information form on this page to connect with The Waterford at Westover Hills and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Waterford at Westover Hills? Claim this listing to update photos, pricing, and details. It's free.
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