The Waterford at Westover Hills

4315 Rogers Road

4.6(49 ratings)

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Quick Facts

Total units: 132
Pet policy: Pet-friendly apartments with designated walking areas
Religious services: Visiting chaplain leads devotional activities

What Families Think

Reviewers at The Waterford at Westover Hills are largely enthusiastic, especially about the memory care unit, praising attentive, warm staff and dedicated activities directors. However, one detailed and serious account describes understaffing, missed medication administration, and unresponsive management, which is a significant outlier worth weighing carefully.

The Good

Memory care staff praised for warmth and attentiveness
Activities directors specifically singled out for engagement
Hospice nurse called the memory care unit exceptional
Family members say loved ones are treated with dignity
Management responsive to concerns for some families

The Bad

One detailed report of missed seizure medication over weeks
One serious complaint about being understaffed and neglecting hygiene care
One family said director was dismissive and hard to reach

AI-generated from reviews and community data.

About The Waterford at Westover Hills

The Waterford at Westover Hills is a senior living community in San Antonio, Texas, offering assisted living and memory care services. Located minutes from shopping, dining, and major attractions, the community provides 24-hour support with personalized assistance, daily activities, and a warm, homelike environment where residents maintain their independence.

The community offers daily support with personal care, dining, and activities. Magnolia Trails provides a secure, homelike setting with routines that honor dignity and connection for those requiring specialized care. Residents can choose from studio, one-bedroom, and two-bedroom apartment layouts designed for comfort, safety, and independence.

Recreational and social opportunities include trivia, bingo, movies, and social events in the game room and lounge, as well as religious services and devotional activities with a visiting chaplain. On-site amenities include a putting green, activity rooms, landscaped courtyards, and a full-service salon and spa.

The community is conveniently located in the heart of San Antonio with easy access to Highways 1604 and 151, connecting residents to nearby restaurants such as Cheddar's Scratch Kitchen, BB's Tex-Orleans, and Tripoli's Mediterranean Grill, as well as local attractions including SeaWorld San Antonio, Cathedral Rock Park, the San Antonio River Walk, and the Botanical Garden.

The Waterford at Westover Hills welcomes pets as part of the community, offering pet-friendly apartments and designated walking areas for residents and their companions.

Types of Care

Assisted Living

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Reviews

4.6overall · 49 ratings combined

4.6★ on Google (49)

Nellie Rodriquez

Jul 2026

via Google ↗

I would never recommend this place for your loved ones it is disorganized. Failing to see the needs of residents.

JESUS HERNANDEZ

Jul 2026

via Google ↗

Great people and Great Services

Kris Repino

Jul 2026

via Google ↗

Waterford offers my mother in law the perfect balance of independence she desires and the dependance she needs. There are multiple options to tailor your needs. The staff is caring and efficient, professional and personal. The facility offers many different types of activities for a variety of interests and capabilities. My husband and I are grateful to have found such a place for his mom!

Sammy Garzes

Jul 2026

via Google ↗

Always clean and nice staff

Majel Reinhardt

Apr 2026

via Google ↗

This place is horrible to send a family member to. They are under staffed do not care at all about the residents. Will not bath or make sure your family member has been changed in days. They also will not give them there medication. My sister takes seizure medication. I brought her home with me for a couple of days. They sent all her medication with me. I was suppious but not sure till I saw her medication and realized they had not given her her seizure medication for 2 weeks. I complained but nothing was ever done by Callie or Vivian the director. 2 weeks later I removed her from this facility. Again they gave me all her medication. Again I noticed on days and nights her seizure medication was not given. If you ask Vivian the director to speak with you a moment, she will a not look you in your eyes, but will tell you she does not have time, "I have a meeting to go too". She always has a meeting and no time to talk with family members. Stay away. This place treats residents and family members horrible. How corporate has not gotten rid of Vivian, Tina, and Callie is un real! Also I took pictures of her medication for proof they were not given.

Frequently Asked Questions

What types of care does The Waterford at Westover Hills offer?

The Waterford at Westover Hills offers Assisted Living.

Where is The Waterford at Westover Hills located?

The Waterford at Westover Hills is located at 4315 Rogers Road in San Antonio, Texas.

What do families say about The Waterford at Westover Hills?

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