Sandy Loften
May 2026
Under staffed as always. Its terrible that they dont have bathrooms in their rooms. Residents walk in on eachother all the time.
Hickory Creek at New Castle
901 N 16th Street4.3(38 ratings)· New Castle average: 4.2
Part of American Senior Communities · 104 communities · 4.1★ average
1 / 3Quick Facts
- Total units
- 36
- Medicare rating
- 3 of 5
- Ownership
- Government, County
- Certified beds
- 36
- Inspections
- View history (21 citations)
- Care focus
- Short-term rehab, long-term and hospice care
- Payment options
- Private pay and Medicaid accepted
- Therapy services
- On-site physical, occupational, speech therapy
- Respite care
- Short-term stays available for caregiver relief
- Facility size
- Small, cozy facility with homey feel
CMS Care Compare
What Families Think
Most reviewers describe Hickory Creek at New Castle as a warm, family-like nursing and rehabilitation community with attentive, compassionate staff, though one review flags understaffing and a lack of in-room bathrooms. Families particularly highlight cleanliness, quality of meals, and responsiveness during difficult end-of-life periods.
The Good
- Staff described as kind and compassionate
- Facility noted as very clean
- Meals described as appealing
- Nursing staff responsive to questions and concerns
- Family-like atmosphere for residents and visitors
The Bad
- One report of understaffing
- One report of shared bathrooms, no in-room bathrooms
- One report of a nurse lacking empathy with family
AI-generated from reviews and community data.
Hickory Creek at New Castle is a senior living community in New Castle, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 38 reviews.
About Hickory Creek at New Castle
Hickory Creek at New Castle is a senior living community in New Castle, Indiana, offering short-term rehabilitation, long-term care, respite care, and hospice care services.
Short-term rehabilitation is designed for those recovering from stroke, cardiovascular difficulties, orthopedic surgery, and other debilitating conditions. The program includes physical, occupational, and speech/language therapies delivered by an interdisciplinary team of doctors, nurses, therapists, and social workers. Services encompass wound care, fall prevention, mobility training, and strength-building wellness programs, with the goal of helping residents return home safely and independently following hospitalization.
Long-term care serves those who need ongoing assistance with daily tasks due to illness, injury, frailty, or other limitations. Licensed nurses and specially-trained health care aides provide care under physician guidance, alongside physical, occupational, and speech therapies designed to help residents maintain independence. The community describes its settings as home-like, cheerful, and secure.
Respite care offers short-term stays for elderly individuals, allowing family caregivers time away to travel, work, recover from illness, or pursue other interests. The community also provides hospice and palliative care in partnership with local hospice companies, offering skilled nursing, spiritual and bereavement counseling, medical equipment and supplies, and pharmacy services for those facing terminal illness.
Payment options include private pay and Medicaid for qualified applicants, with Medicaid specialists available to assist families through the application process. The community features a small, cozy facility with a homey feel and welcomes visitors for tours.
Types of Care at Hickory Creek at New Castle
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hickory Creek at New Castle
4.3overall · 38 ratings combined
4.3★ on Google (38)
Amy Murphy
Feb 2026
My aunt resides here
Menestrina Dawn
Jan 2025
My Mother was at Hickory Creek for a short while and passed away in October After she passed I didn't get a chance say thank you to the wonderful staff who took such special care of her . I only wish that the lady who is "Head nurse" could of treated me with more Empathy And not told me when I ask her about my mother's medicine that she "Wasn't going down that Rabbit Hole " with me I hope in the future she never talks to anyone or looks at anyone Whose parent Is dying the way she did me .That rabbit hole you referred to was my mother's life . I was asked to give a review and I was as kind as I could possibly be Please don't allow this cruel human being to ever refer to anyone's last days on this earth as a " Rabbit hole "
Margaret Cross
Oct 2024
The nurses, aides, and management staff are hardworking and dedicated to providing the most excellent care for the residents. I would highly recommend this place to anyone that needs rehab to home or long term care.
Brenda Bowling-Morrow
Oct 2024
The staff respond quickly if I have concerns or any questions relating to sister. They are concerned that her needs are met. I am happy with Hickory Creek.
Government Inspection History
4 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 29, 2026Fire Safety StandardHealth ComplaintHealth Standard6 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 26, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 26, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Aug 12, 2025Health Complaint3 citations
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2025
May 8, 2025Fire Safety StandardHealth Standard8 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 12, 2025
Apr 5, 2024Fire Safety StandardHealth Standard4 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hickory Creek at New Castle offer?
Hickory Creek at New Castle offers Skilled Nursing / Long Term Care.
Where is Hickory Creek at New Castle located?
Hickory Creek at New Castle is located at 901 N 16th Street in New Castle, Indiana.
What do families say about Hickory Creek at New Castle?
Most reviewers describe Hickory Creek at New Castle as a warm, family-like nursing and rehabilitation community with attentive, compassionate staff, though one review flags understaffing and a lack of in-room bathrooms. Families particularly highlight cleanliness, quality of meals, and responsiveness during difficult end-of-life periods.
How did Hickory Creek at New Castle do on recent health and safety inspections?
Hickory Creek at New Castle had 4 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hickory Creek at New Castle?
Submit the Request Information form on this page to connect with Hickory Creek at New Castle and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Prefer to stay home?
Home care agencies serving New Castle bring help to the house: daily living, companionship, and respite for family caregivers.
