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Families describe Glen Oaks Health Campus as attentive, clean, and welcoming, with particular praise for the therapy and dining programs. Reviewers frequently mention specific staff members by name as evidence of personalized, relationship-based care. With a 4.6 rating across 60 Google reviews, the sentiment is strongly positive.
AI-generated from reviews and community data.
Glen Oaks Health Campus is a senior living community in New Castle, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gardening Club and Gathering / Activity Spaces. Families rate it 4.6 out of 5 across 60 reviews.
Glen Oaks Health Campus is a 68-bed skilled nursing and long-term care facility in New Castle, Indiana, serving residents who need medical care and ongoing support.
The community draws strong praise for staff warmth and engagement. Families repeatedly highlight the attentiveness of nursing staff, therapy services, and community representatives like Sandra Ammerman and Tiffany Manning. The facility is described as clean and well-maintained, with regular activities, gardening, crafts, games, entertainment, and courtyard time, that keep residents active. One family wrote, "They treat my family like their own family." Food quality and the overall atmosphere are noted positively across multiple accounts. However, one family reported significant coordination gaps during a rehabilitation stay, advising that close monitoring would be necessary.
Glen Oaks holds a 4.6 out of 5 rating based on 60 Google reviews. While most families express strong satisfaction with daily care and the team's approach, prospective residents or their representatives may want to clarify staffing protocols and communication structures, particularly for shorter-term rehabilitation stays.
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Help Me Choose4.6overall · 60 ratings combined
4.6★ on Google (60)
Mary Jackson
Jul 2026
My mother has been in memory care for a little over a month. When we toured the facility, we were impressed with how friendly the staff was, how happy the residents looked, and how clean it was.<br>They have plenty of activities that my mom enjoys. She especially loves the entertainment during happy hour every Friday.<br>They treat my mom with kindness and respect. She is safe and happy there.
Amanda Jean
Jul 2026
The staff has been very helpful and very informative. We’ve had a great experience!
Lori Denhart
Jul 2026
I need to start by saying the staff is very caring. Unfortunately, the way it is managed day to day is, at best, subpar. If you are utilizing this facility for rehab, you will need to monitor and micromanage everything, especially your loved one's health care status during their stay. The only way I can describe it is that A doesn't know what B is doing, and C either doesn't care, isn't able, or isn't capable. Maybe scheduling an appointment with your loved one's primary care physician is a good idea to ensure an easily fixed health issue doesn't snowball and halt the rehab. Glen Oaks, please do not respond with a generic "We are sorry, please let us know....." I tried several times! You've got my number. If you really want to do better, you are more than welcome to call ME. It is unfortunate that my 91-year-old mother has to start at the beginning of her rehab for the 3rd time because of a recurring, unnecessary, prolonged, easily diagnosable infection.
Tiffani Young
Apr 2026
My grandmother was a resident for approximately eight months and she received amazing care, especially from Big John and Mandy!! The activities were always so much fun and the cafeteria staff was always so willing to accommodate my grandmothers specific wishes.
Paige Benematti
Jan 2026
This campus is extremely clean and absolutely beautiful! The staff is very friendly and knowledgeable. Glen Oaks makes you feel like you are part of a family and just an overall great experience. I would recommend Glen Oaks to anyone searching for care.
5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 25, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2023
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Glen Oaks Health Campus offers Skilled Nursing / Long Term Care.
Glen Oaks Health Campus is located at 601 W Cr 200 S in New Castle, Indiana.
Families describe Glen Oaks Health Campus as attentive, clean, and welcoming, with particular praise for the therapy and dining programs. Reviewers frequently mention specific staff members by name as evidence of personalized, relationship-based care. With a 4.6 rating across 60 Google reviews, the sentiment is strongly positive.
Glen Oaks Health Campus had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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