1023 N 20th St
4.4(25 ratings)
1 / 5Reviewers are sharply divided on Willows of New Castle: several praise a warm, family-like atmosphere with attentive nursing and social work staff, while others describe a serious decline in care quality since the facility moved to corporate ownership. One reviewer reported an alarming experience involving unanswered call bells, though therapy staff were noted as an exception even then.
AI-generated from reviews and community data.
Willows of New Castle is a skilled nursing and rehabilitation facility in New Castle, Indiana, offering short-term rehabilitation, long-term care, and memory care services. The community is staffed with skilled professionals and equipped with state-of-the-art technology to provide specialized care tailored to each resident's unique needs.
The facility provides a comprehensive range of therapeutic services, including physical, occupational, and speech therapy. Care plans are developed collaboratively with residents and their families to address individual preferences and medical requirements. The community maintains a non-smoking environment and emphasizes personalized attention alongside medical assistance.
Willows of New Castle supports residents through engaging social and recreational activities designed to promote physical, emotional, and social well-being. The facility provides nutritious meals and maintains a comfortable, well-maintained living environment intended to foster a sense of community and belonging.
The community is committed to maintaining communication between staff, residents, and families throughout the care process, ensuring families remain informed and involved in treatment decisions. The team emphasizes creating a supportive atmosphere where residents feel valued and connected to staff and fellow residents.
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Help Me Choose4.4overall · 25 ratings combined
4.4★ on Google (25)
Max Lines
Feb 2026
It's went downhill alot since they went to corporate own . All they care about is the all might dollar than the people. The staff does their best but even they aren't treat very good. It's sad use to be best in town not sure anymore
Mary Lines
Oct 2025
Heritage House was the best! Selling out to a corporation has been a disaster. Yes, part of the facility is newly remodeled, but that is only a disguise to draw you in. The personal care and being treated like family is all in the past now. Come on, Willows, you can do better.
Deborah Kirk
Sep 2025
The absolute most degrading experience of my life. With the exception of two aids and the therapy unit. It was horrifying I was in there almost 3 was. In Feb. 25. I hope they have made changes. I did submit two complaints while there. My suggestion is if you have someone there who can’t speak for themselves or they say the care is not good. Keep check on them. I needed help so bad one night that I called into facility front desk and told them to answer myself and two others who were hollering and ringing bells.
Karen Burke
Dec 2024
Thanks for helping
Allyssa Supinger
Dec 2024
This is a great place with caring people!
Willows of New Castle: Nursing Home, Rehab, Long-Term Care In Indiana offers Skilled Nursing / Long Term Care.
Willows of New Castle: Nursing Home, Rehab, Long-Term Care In Indiana is located at 1023 N 20th St in New Castle, Indiana.
Reviewers are sharply divided on Willows of New Castle: several praise a warm, family-like atmosphere with attentive nursing and social work staff, while others describe a serious decline in care quality since the facility moved to corporate ownership. One reviewer reported an alarming experience involving unanswered call bells, though therapy staff were noted as an exception even then.
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