MyLivingChoice
Heritage West Allis, photo 1

Quick Facts

Starting price
$4,495/mo
Year opened
1985
Licensed capacity
40 residents

Wisconsin DHS

Licensed operator
Heritage 6 LLC
Corporate offices
Company headquarters located at this site
Fall safety tech
Automatic fall-detection system alerts caregivers
Bathroom monitoring
Smart bathroom sensors track health trends

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Heritage West Allis are sharply divided: many families praise the caring, attentive staff and describe warm holiday events and good communication, while a separate cluster of reviewers report serious problems including pest infestations, unanswered phones, and inconsistent management. The community offers assisted living and memory care with on-site medical staff and safety technology, but experiences seem to vary significantly by department or time period.

What reviewers praise

  • Staff frequently described as loving and attentive
  • Coordinated care for complex medical cases praised
  • Holiday family dinners and events well-received
  • On-site medical staff and medication management
  • Fall-detection and smart bathroom monitoring technology

What reviewers flag

  • Multiple reports of bed bugs, cockroaches, or rodents
  • Several reviewers describe unanswered phones and poor communication
  • Reports of understaffing and low staff morale
  • One report of a resident discharged when care needs increased

AI-generated from reviews and community data.

Heritage West Allis is a senior living community in West Allis, Wisconsin offering Assisted Living and Memory Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Published pricing starts around $4,495 per month. Families rate it 3.7 out of 5 across 37 reviews.

About Heritage West Allis

Heritage West Allis is a 78-unit senior living community located in West Allis, a suburb near Milwaukee, just minutes from neighboring cities like Brookfield and Greendale. The community offers continuum of care through assisted living and memory care, designed to feel homelike while supported by a multidisciplinary staff.

Assisted living residences include high-end studio, one-, and two-bedroom units, each featuring a kitchenette with stainless steel appliances and high-quality cabinetry, granite countertops, and private bathrooms with walk-in showers and in-floor radiant heat. This level of care is intended for seniors who want to maintain an independent lifestyle while receiving the right amount of daily assistance.

The memory care program provides a warm, inviting environment for residents with Alzheimer's or other dementia-related needs. It includes compassionate 24/7 care and alternative therapies aimed at enriching and enhancing residents' daily lives.

The community also incorporates technology to support resident safety and wellness. Vayyar Care's fall-detection system immediately alerts caregivers when a fall occurs, allowing for timely response. TrueLoo, a smart bathroom technology system, gives the clinical team advanced information on residents' health and well-being, supporting more individualized engagement between caregivers, residents, and families.

Types of Care at Heritage West Allis

Assisted LivingMemory Care

Amenities

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Heritage West Allis

3.4overall · 46 ratings combined

3.7★ on Google (37) · 2.2★ on Yelp (9) · Yelp page ↗

Rachel Foster

Apr 2026

via Google ↗ · Report

Communication is very bad. My family also had trouble geting clear answers from staff. We kept waiting to hear back from a person who was always waiting on a nurse for health and medical questions, but calls and emails were not returnd. We were told that a main director of assisted living would get back to us. Still waiting. We are trying to find a place for our step dad and kept geting stuck in phone tag. I stopped in to get a tour and get questions answerd, but I overherd the front desk person talk about a bed bug situation. I left and did not go back. Not a good experiance.

D A

Apr 2026

via Google ↗ · Report

As a family member of a resident, this has not been the experience we were promised. Management—especially the executive director—showed a noticeable lack of compassion and poor communication during the move-in process. It felt more like a transaction than a transition, and the expectations set by the sales woman did not match reality. False promises Since then, I’ve overheard staff openly discussing being short-staffed, underpaid, and unsupported. There also seems to be very little meaningful activity for residents—most of what I see is people sitting around, eating, and watching TV. That’s not the quality of life families are led to expect. It’s concerning to hear that proper staffing isn’t “in the budget” when residents depend on consistent care. Overall, the reality here falls far short of what was presented to our family.

Cheryl Tipton

Mar 2026

via Google ↗ · Report

I liked the fact that the rooms are located on the main level, and there's no stove in the rooms. Also, the level of care my Dad would receive. Praying he's able to make it his forever home. Staff is very welcoming and wanted to know my father's traits and history. I also need stability for Dad, a worry free living space. Help with laundry, cleaning, showering. What a relief it would be, and especially help with his medications. Thank you, and Thank you, Jesus!

sandra edwards

Jan 2026

via Google ↗ · Report

Friendly staff. Very helpful and knowledgeable staff. Clean and beautiful lobby. Very comfortable atmosphere.

C

Claudia S.

Jan 2026

via Yelp · Report

Good luck trying to get a response from them. They don't answer the phone nor do they respond through their website.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Heritage West Allis?

By submitting, you're okay with us and Heritage West Allis reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Heritage West Allis offer?

Heritage West Allis offers Assisted Living and Memory Care.

How much does Heritage West Allis cost?

Published pricing at Heritage West Allis starts around $4,495 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.

Where is Heritage West Allis located?

Heritage West Allis is located at 7901 W National Ave in West Allis, Wisconsin.

What do families say about Heritage West Allis?

Heritage West Allis carries a 3.7 out of 5 rating from 37 Google reviews. Reviews for Heritage West Allis are sharply divided: many families praise the caring, attentive staff and describe warm holiday events and good communication, while a separate cluster of reviewers report serious problems including pest infestations, unanswered phones, and inconsistent management. The community offers assisted living and memory care with on-site medical staff and safety technology, but experiences seem to vary significantly by department or time period. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Heritage West Allis?

Submit the Request Information form on this page, or contact Heritage West Allis directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Heritage West Allis? Claim this listing to update photos, pricing, and details. It's free.

Compare with similar communities nearby

Assisted living communities within 25 miles that work with MyLivingChoice, nearest first. If you move into one we introduce you to, it pays us a referral fee, never you; we never order them by what they pay.

Not sure which is right? A real person will shortlist up to three for you, free.

Get a free shortlist

Nearby Communities

Other senior living options within 25 miles of West Allis.

Prefer to stay home?

Home care agencies serving West Allis bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this