Doug Boduch
May 2026
Although my mom’s stay was short, she received very compassionate care and would highly recommend.
1 / 6Quick Facts
- Licensed capacity
- 33 residents
- Nursing coverage
- 24/7 on-site licensed nurse
- Assisted living care hours
- Up to 28 hours of personalized care weekly
- Memory care safety features
- Secured unit with safe garden courtyard
- Safety technology
- Fall-detection and smart bathroom monitoring systems
- Facility licensing
- Licensed as a Community Based Residential Facility
California CDSS
What Families Think
Heritage at Deer Creek draws a wide mix of feedback, with many families praising the compassionate, attentive staff and clean environment across assisted living, enhanced care, and memory care. However, a notable minority of reviewers report serious concerns about unreturned phone calls, inattentive night staff, and at least one medication error, alongside complaints about cost and building maintenance.
The Good
- Staff repeatedly described as compassionate and attentive
- Facility consistently described as clean
- Strong activities program keeps residents engaged
- Families praise responsive communication from nursing staff
- Named leadership (executive director, activities lead) praised by name
- Smooth transitions reported for new residents
The Bad
- Several reports of staff not returning phone calls
- One report of a medication error before admission
- One report of urine odor on a memory care floor
- Complaints about building maintenance and unrepaired doors
AI-generated from reviews and community data.
Heritage at Deer Creek is a senior living community in New Berlin, Wisconsin offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 33 reviews.
About Heritage at Deer Creek
Heritage at Deer Creek is an assisted living, enhanced assisted living, and memory care community in New Berlin, Wisconsin. The community comprises 76 units located in Waukesha County and offers a range of apartment layouts suited to different care needs.
Assisted Living residents receive up to 28 hours of personalized care each week and have access to 1-bedroom and 2-bedroom apartments with kitchenettes and private bathrooms featuring walk-in showers. Enhanced Assisted Living and Memory Care residents choose from spacious studio options. All residents may furnish their apartments with personal items and décor. The community is staffed 24/7 with a full-time licensed nurse, personalized emergency call pendants, and uses fall-detection technology and smart bathroom systems to support resident health and safety.
Enhanced Assisted Living serves seniors requiring more physical and medical assistance through extensive help with daily activities such as bathing, dressing, grooming, and medication administration. The community is licensed as a Community Based Residential Facility and maintains a higher staff-to-resident ratio than Assisted Living. Three meals daily, specialized diets, and snacks are provided.
Memory Care is designed for residents with Alzheimer's disease and related dementias, offering 24-hour compassionate care with personalized nutrition, medication monitoring, and wellness programs. The building features an uncomplicated design that allows residents to move freely throughout a secure environment, and a safe garden courtyard provides outdoor space. A coordinated calendar of activities is developed specifically to enrich residents' lives and promote engagement.
Heritage at Deer Creek is conveniently located near the heart of New Berlin with proximity to Moorland Square Shopping Center, the New Berlin Public Library, and local dining establishments including Sunny Side Up Cafe and Armeli's Restaurant & Pizzeria.
Types of Care at Heritage at Deer Creek
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Security
- Transportation Services
Activities
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Heritage at Deer Creek
4.2overall · 33 ratings combined
4.2★ on Google (33)
Kathy Viel
Apr 2026
Mom was a resident for 7 years. The staff always provided loving care. They were patient with her and also family. If I called with concerns they were promptly addressed.<br>Plenty of activities if you choose.<br>I would highly recommend.
Mark
Mar 2026
My dad has lived in the Enhanced Care group of Heritage since 2023. We moved my mom into the Memory Care group last month. I am very happy with the facility. I have got to know much of the staff and they are extremely friendly and helpful.
Fred Olson
Feb 2026
My Wife recently moved into Heritage Deer Creek. At first she was very reserved and didn't participate in the activities , nor did she leave her room for meals. Now with the help of the staff and all the activities that are at Heritage she is enjoying life more.<br>I was unable to care for her in our home. I just didn't have the energy nor the expertise to do all the things she needed.<br>I am so grateful she is happy, is making friends and is well cared for.
Deneal Newburry
Jan 2026
This is one of the most caring and most patient centric places I have ever set foot in. My husband I have been working on placing my Mother in Law in what we now understand needs to be Memory Care vs just an Assisted Living facility. This process is something new and something we had no understanding of. But working with Kat at Deer Creek’s facility has been an amazing experience. Kat has been very thorough in taking us through not only Assisted Living but also Memory Care during our tour to ensuring we were fully informed on what we may need, as we were still uncertain at the time. She was extremely kind and knowledgeable and goes above and beyond to help her residence. During our tour, the facilities were clean, well managed and the residence seemed happy and comfortable. In the end, my Mother in Law needed greater care than what Deer Creek could offer, but again, Kat went above and beyond and referenced us to a facility that may be able to help us. The care and genuine love felt at Heritage Deer Creek is phenomenal and I would highly recommend anyone to consider them when looking for care for their loved ones.
Frequently Asked Questions
What types of care does Heritage at Deer Creek offer?
Heritage at Deer Creek offers Assisted Living, Independent Living and Memory Care.
Where is Heritage at Deer Creek located?
Heritage at Deer Creek is located at 3585 S 147th St in New Berlin, Wisconsin.
What do families say about Heritage at Deer Creek?
Heritage at Deer Creek draws a wide mix of feedback, with many families praising the compassionate, attentive staff and clean environment across assisted living, enhanced care, and memory care. However, a notable minority of reviewers report serious concerns about unreturned phone calls, inattentive night staff, and at least one medication error, alongside complaints about cost and building maintenance.
How can families visit Heritage at Deer Creek?
Submit the Request Information form on this page to connect with Heritage at Deer Creek and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage at Deer Creek? Claim this listing to update photos, pricing, and details. It's free.
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