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Heritage Lake Country Senior Living, photo 11 / 6

Quick Facts

Licensed capacity
72 residents

Wisconsin DHS

Licensed operator
HSL 15 LLC
Enhanced Assisted Living staffing
24/7 staffing with full-time licensed nurse
Assisted living care hours
Up to 28 hours of personalized care weekly
Safety monitoring technology
Fall-detection sensors and smart bathroom health monitoring
Care continuum
Four tiers from independent living to memory care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Heritage Lake Country draws sharply divided reviews: several families praise specific staff members and describe attentive, loving care—especially in memory care—while other reviewers report serious concerns about understaffing, missed meals and showers, unreported falls, and high turnover in leadership and nursing. The community offers a full continuum from independent living through memory care with upscale finishes, but the negative reviews raise real questions about consistency of care and management stability.

What reviewers praise

  • Staff repeatedly praised by name for compassionate care
  • Memory care staff highly praised for dementia support
  • Nurse stayed overnight during resident's medical episode
  • High-end finishes: granite counters, radiant heat, private bathrooms
  • On-site amenities include warm-water pool and movie theater
  • Allows aging in place across four care levels

What reviewers flag

  • Multiple reports of chronic understaffing and unreported falls
  • High turnover of executive directors, nurses, and activity staff
  • One report of a fatal fall now under state investigation
  • Multiple complaints about inadequate heat and cold apartments
  • One report of missing valuables/theft from a resident's room

AI-generated from reviews and community data.

Heritage Lake Country Senior Living is a senior living community in Hartland, Wisconsin offering Assisted Living, Memory Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.0 out of 5 across 18 reviews.

About Heritage Lake Country Senior Living

Heritage Lake Country is a senior living community in Hartland, Wisconsin, offering Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care across 124 units. Opened in 2017, the community allows residents to age in place as their care needs evolve.

All apartments feature high-end finishes including full kitchens or kitchenettes with stainless steel appliances and granite countertops, private bathrooms with walk-in showers, and in-floor radiant heat. Independent living residents enjoy one meal daily (additional meals available for purchase), free heat and hot water, underground parking, in-unit washer and dryer, private patios or balconies, and 24-hour emergency service. Assisted living residents may receive up to 28 hours of personalized care weekly, with support for bathing, dressing, grooming, and medication administration. Enhanced Assisted Living provides additional physical and medical assistance with 24/7 staffing and a full-time licensed nurse.

The community employs Vayyar Care technology for fall detection with immediate caregiver alerts, and TrueLoo smart bathroom systems to monitor resident health and well-being. Memory Care serves residents with Alzheimer's disease and related dementias, offering 24-hour compassionate care, personalized nutrition and wellness programs, and medication monitoring. The Memory Care environment features an uncomplicated design with a safe garden courtyard and furnished or unfurnished studio and one-bedroom suites with private bathrooms.

Heritage Lake Country offers amenities including a warm-water pool, on-site therapy, and a movie theater with club seating. The community organizes monthly activities including exercise programs, religious services, scheduled outings, and intergenerational events. Residents have easy walking access to nearby stores and restaurants in the village of Hartland.

Types of Care at Heritage Lake Country Senior Living

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Washer & Dryer
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly
  • Security

Activities

  • Birthday / Holiday Parties
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities

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Reviews of Heritage Lake Country Senior Living

3overall · 18 ratings combined

3★ on Google (18)

Luke Bull

Mar 2025

via Google ↗ · Report

This place never sends the proper paperwork when they transport a patient to the hospital. I would not trust them to help take care of my parents.

P.S. haas

Feb 2025

via Google ↗ · Report

Tearable meals, cold apartments, obnoxious front office staff, nursing staff unqualified.

Bruce

Oct 2024

via Google ↗ · Report

Beware! Beware! Make sure you leave nothing valuable in your mom or dad's rooms our father had a lot of valuables stolen for him when he lost his key someone emptied his box don't think they do background checks here

7grandkds1dog Powers

Mar 2024

via Google ↗ · Report

My Dad spent is last days at Heritage.<br>The staff is very compassionate and caring!<br>Thank you again for everything you did for my Dad.

Zahra Kiarang Karas

Feb 2024

via Google ↗ · Report

My dad was a resident in memory care with primary progressive aphasia and frontotemporal dementia. As he was unable to articulate or communicate fluently in any way, the staff there was absolutely amazing! The care, love, assistance and support my dad had in his time at Heritage was wonderful! I'd also like to give a huge shout out to Shaun Lynch and Kristina (DON). The communication and attention to concerns when addressed were warmly welcomed and I can't begin to say how much I appreciate all you did for my dad. This review is over due as dad has been gone for almost a year, but we are so blessed to know he was safe and cared for during the time he lived there. You were family to him and we are forever grateful for all of you!

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Frequently Asked Questions

What types of care does Heritage Lake Country Senior Living offer?

Heritage Lake Country Senior Living offers Assisted Living, Independent Living and Memory Care.

Is Heritage Lake Country Senior Living pet friendly?

Yes. Heritage Lake Country Senior Living lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Heritage Lake Country Senior Living located?

Heritage Lake Country Senior Living is located at 2975 Village Square Dr in Hartland, Wisconsin.

What do families say about Heritage Lake Country Senior Living?

Heritage Lake Country Senior Living carries a 3.0 out of 5 rating from 18 Google reviews. Heritage Lake Country draws sharply divided reviews: several families praise specific staff members and describe attentive, loving care—especially in memory care—while other reviewers report serious concerns about understaffing, missed meals and showers, unreported falls, and high turnover in leadership and nursing. The community offers a full continuum from independent living through memory care with upscale finishes, but the negative reviews raise real questions about consistency of care and management stability. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Heritage Lake Country Senior Living?

Submit the Request Information form on this page, or contact Heritage Lake Country Senior Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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