Luke Bull
Mar 2025
This place never sends the proper paperwork when they transport a patient to the hospital. I would not trust them to help take care of my parents.
1 / 6California CDSS
Heritage Lake Country draws sharply divided reviews: several families praise specific staff members and describe attentive, loving care—especially in memory care—while other reviewers report serious concerns about understaffing, missed meals and showers, unreported falls, and high turnover in leadership and nursing. The community offers a full continuum from independent living through memory care with upscale finishes, but the negative reviews raise real questions about consistency of care and management stability.
AI-generated from reviews and community data.
Heritage Lake Country Senior Living is a senior living community in Hartland, Wisconsin offering Assisted Living, Memory Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.0 out of 5 across 18 reviews.
Heritage Lake Country is a senior living community in Hartland, Wisconsin, offering Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care across 124 units. Opened in 2017, the community allows residents to age in place as their care needs evolve.
All apartments feature high-end finishes including full kitchens or kitchenettes with stainless steel appliances and granite countertops, private bathrooms with walk-in showers, and in-floor radiant heat. Independent living residents enjoy one meal daily (additional meals available for purchase), free heat and hot water, underground parking, in-unit washer and dryer, private patios or balconies, and 24-hour emergency service. Assisted living residents may receive up to 28 hours of personalized care weekly, with support for bathing, dressing, grooming, and medication administration. Enhanced Assisted Living provides additional physical and medical assistance with 24/7 staffing and a full-time licensed nurse.
The community employs Vayyar Care technology for fall detection with immediate caregiver alerts, and TrueLoo smart bathroom systems to monitor resident health and well-being. Memory Care serves residents with Alzheimer's disease and related dementias, offering 24-hour compassionate care, personalized nutrition and wellness programs, and medication monitoring. The Memory Care environment features an uncomplicated design with a safe garden courtyard and furnished or unfurnished studio and one-bedroom suites with private bathrooms.
Heritage Lake Country offers amenities including a warm-water pool, on-site therapy, and a movie theater with club seating. The community organizes monthly activities including exercise programs, religious services, scheduled outings, and intergenerational events. Residents have easy walking access to nearby stores and restaurants in the village of Hartland.
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Help Me Choose3overall · 18 ratings combined
3★ on Google (18)
Luke Bull
Mar 2025
This place never sends the proper paperwork when they transport a patient to the hospital. I would not trust them to help take care of my parents.
P.S. haas
Feb 2025
Tearable meals, cold apartments, obnoxious front office staff, nursing staff unqualified.
Bruce
Oct 2024
Beware! Beware! Make sure you leave nothing valuable in your mom or dad's rooms our father had a lot of valuables stolen for him when he lost his key someone emptied his box don't think they do background checks here
7grandkds1dog Powers
Mar 2024
My Dad spent is last days at Heritage.<br>The staff is very compassionate and caring!<br>Thank you again for everything you did for my Dad.
Zahra Kiarang Karas
Feb 2024
My dad was a resident in memory care with primary progressive aphasia and frontotemporal dementia. As he was unable to articulate or communicate fluently in any way, the staff there was absolutely amazing! The care, love, assistance and support my dad had in his time at Heritage was wonderful! I'd also like to give a huge shout out to Shaun Lynch and Kristina (DON). The communication and attention to concerns when addressed were warmly welcomed and I can't begin to say how much I appreciate all you did for my dad. This review is over due as dad has been gone for almost a year, but we are so blessed to know he was safe and cared for during the time he lived there. You were family to him and we are forever grateful for all of you!
Heritage Lake Country Senior Living offers Assisted Living, Independent Living and Memory Care.
Yes. Heritage Lake Country Senior Living lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Heritage Lake Country Senior Living is located at 2975 Village Square Dr in Hartland, Wisconsin.
Heritage Lake Country draws sharply divided reviews: several families praise specific staff members and describe attentive, loving care—especially in memory care—while other reviewers report serious concerns about understaffing, missed meals and showers, unreported falls, and high turnover in leadership and nursing. The community offers a full continuum from independent living through memory care with upscale finishes, but the negative reviews raise real questions about consistency of care and management stability.
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