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Heritage Elm Grove, photo 11 / 6

Quick Facts

Licensed capacity
89 residents

Wisconsin DHS

Licensed operator
Heritage Assisted Living LLC
Care hours
Up to 28 hours of personalized weekly care
Nursing coverage
24/7 staff plus full-time licensed nurse
Care tier
Enhanced assisted living for higher medical needs
Short-term stays
Respite care available for temporary needs
Safety technology
Fall-detection and smart bathroom monitoring systems

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Heritage Elm Grove are sharply split: many families describe warm, attentive caregivers and strong nursing communication, especially in memory care and enhanced assisted living, while a notable minority report troubling neglect and management problems. The community offers tiered care levels, respite stays, and monitoring technology, but experiences with staff consistency and basic care appear to vary significantly.

What reviewers praise

  • Compassionate, consistent caregivers praised by many families
  • Nurses like Abbey give clear family updates
  • Memory care described as caring and individualized
  • Clean, well-maintained community with modern apartments
  • Respite care available for short-term stays
  • Lively activities like happy hour and polka music

What reviewers flag

  • Multiple reports of neglect: wet clothes, missed bathroom help
  • Several reviewers cite high staff turnover and management concerns
  • One report of rough handling and rude staff despite high monthly cost
  • One reviewer says food quality was disappointing

AI-generated from reviews and community data.

Heritage Elm Grove is a senior living community in Elm Grove, Wisconsin offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 45 reviews.

About Heritage Elm Grove

Heritage Elm Grove is a 97-unit assisted living, enhanced assisted living, and memory care community in Elm Grove, Wisconsin, near Brookfield and the Milwaukee area. The community offers studio, one-bedroom, and two-bedroom floor plans for assisted living and enhanced assisted living residents, while memory care residents have access to spacious studios.

Assisted living residents can receive up to 28 hours of personalized care each week tailored to their individual needs, with 24/7 staff, a full-time licensed nurse, and ongoing staff training. Enhanced assisted living serves seniors who require additional physical and medical assistance including toileting, bathing, dressing, grooming, and medication administration, for those who do not require skilled nursing but may have physical impairments and some memory loss. Memory care provides compassionate, individualized 24-hour care for seniors with Alzheimer's and related dementias, including personalized nutrition and wellness programs and medication monitoring.

Apartments feature kitchenettes with stainless steel appliances, high-quality cabinetry, granite countertops, private bathrooms with walk-in showers, and in-floor radiant heat. The community encourages residents to decorate with personal items and furniture to create a homey environment. Technology support includes Vayyar Care for fall detection and TrueLoo smart bathroom systems designed to provide clinical teams with health and wellness information.

The community offers a maintenance-free lifestyle with cleaning, yardwork, and other services included. Memory care residents benefit from a coordinated calendar of activities specifically developed to enrich their lives and promote engagement. The charming village setting of Elm Grove provides the neighborhood context for this modern senior living facility.

Types of Care at Heritage Elm Grove

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Washer & Dryer
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Heritage Elm Grove

3.8overall · 45 ratings combined

3.8★ on Google (45)

Daniel Stewart

Jun 2026

via Google ↗ · Report

The location is in a very nice area. The facility appears to be upgraded on a regular basis everything looked clean and the people appeared to be happy with the place.

Marg R

Apr 2026

via Google ↗ · Report

Heritage Elm Grove is my place of choice when I need respite care for my mom. When I need to travel or if a need a break every couple of months. I leave with peace of mind that she will be cared forHeritage Elm Grove is my place of choice when I need respite care for my mom. When I leave out of town or if a need a break every couple of months. I leave with peace of mind that she will be in good hands

Christine Johnson

Mar 2026

via Google ↗ · Report

Highest recommendations for Heritage Elm Grove. Vibrant, helpful staff and residents who look involved and happy. Love the Happy Hour Pub gathering concept. I personally would place my own mother here, and am considering it.

Kae DonLevy

Jan 2026

via Google ↗ · Report

Our 1st visit was nice. It was a beautiful place with a warm cozy feeling it looked really clean.

Carolyn enriquez

Jan 2026

via Google ↗ · Report

I would have to say that my husband got great care at Heritage Elm Grove. He was treated with kindness and respect albeit a short stay before he passed away. Toward the end he was made comfortable. I will always treasure the time my daughter and I had with him hours before he passed.

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Frequently Asked Questions

What types of care does Heritage Elm Grove offer?

Heritage Elm Grove offers Assisted Living, Independent Living and Memory Care.

Where is Heritage Elm Grove located?

Heritage Elm Grove is located at 800 Wall St in Elm Grove, Wisconsin.

What do families say about Heritage Elm Grove?

Heritage Elm Grove carries a 3.8 out of 5 rating from 45 Google reviews. Reviews of Heritage Elm Grove are sharply split: many families describe warm, attentive caregivers and strong nursing communication, especially in memory care and enhanced assisted living, while a notable minority report troubling neglect and management problems. The community offers tiered care levels, respite stays, and monitoring technology, but experiences with staff consistency and basic care appear to vary significantly. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Heritage Elm Grove?

Submit the Request Information form on this page, or contact Heritage Elm Grove directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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