Marc Hood
Jul 2026
This place is the best from the CNAs to the the Nurses. The trach unit personnel works so hard and I’ve never seen a better team.
1 / 5Quick Facts
- Total units
- 185
- Medicare rating
- 4 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 185
- Inspections
- View history (27 citations)
- Ownership
- Part of the family-owned CommuniCare Family of Companies
- Specialized care capability
- Accepts tracheotomy and ventilator-dependent patients
- Staff retention
- Many staff members have worked there 20+ years
CMS Care Compare
What Families Think
Reviews for Greenwood Healthcare Center are sharply polarized: some families praise the long-tenured, compassionate staff and describe attentive, respectful care, while others report serious lapses in basic care, slow response times, and unsafe conditions for medically complex residents. The community's low overall Google rating reflects this inconsistency in reported experiences.
The Good
- Staff described as compassionate with 20+ years tenure
- On-site physical therapy for rehab residents
- Accepts complex cases like tracheotomy/ventilator patients
- Regular activities: bingo, entertainment, community outings, holidays
- Some families report attentive care and clean, odor-free hallways
The Bad
- Multiple reviewers describe serious lapses in basic hygiene and monitoring
- One detailed report of 30+ minute call light waits for a ventilator patient
- One report of a resident's death following prolonged, unaddressed care concerns
- Reviews are sharply polarized between very positive and very negative experiences
- Overall Google rating is low (2.4 out of 5 from 82 reviews)
AI-generated from reviews and community data.
Greenwood Healthcare Center is a senior living community in Greenwood, Indiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Emergency Call System. Families rate it 2.4 out of 5 across 82 reviews.
About Greenwood Healthcare Center
Greenwood Healthcare Center is a skilled nursing facility in Greenwood, Indiana, offering post-acute care and long-term care services. The center provides a supportive environment focused on helping residents heal and maintain their physical and emotional wellness.
The facility offers therapeutic services including physical therapy alongside comprehensive long-term care options. Staff work closely with residents and their families throughout the care planning process to ensure individualized attention and support tailored to each resident's healthcare needs.
Residents participate in a variety of activities and events designed to foster engagement and community connection, including bingo, entertainment from guest performers, community outings, and holiday celebrations throughout the year. The center emphasizes creating a positive experience where residents can focus on their recovery and well-being.
Greenwood Healthcare Center is part of CommuniCare Family of Companies, a family-owned organization that has grown to become one of the nation's largest providers of post-acute care services, operating skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities across the country.
Types of Care at Greenwood Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Medication Management
- On-Site Nurse (RN)
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Greenwood Healthcare Center
2.4overall · 82 ratings combined
2.4★ on Google (82)
Jenny Query
Jun 2026
Greenwood Healthcare provides great care and has knowledgeable, compassionate staff. When you see longevity in the staff, that is your first clue that the staff are there for the right reasons. You cannot go wrong with Greenwood Healthcare center for rehab, memory care, and long term care needs!
Jennifer Kelshaw
Apr 2026
Do not send your loved one here. Their life could depend on it. Read as many reviews you can find, read Board of Health reports, Medicare/Medicaid reviews, and look for all news stories about the facility and the companies that operate them. I feel guilty and am mad at myself for putting my loved one in a situation where he feared for his life. We chose this facility because there are very few places in Indiana that take tracheotomy patients that are on ventilators. It was also closest to our home. Luckily my loved one and I were able to get him out of there in a little over a week. I called his caseworker to complain of a few easy things. Like 30 minute call light wait times for a VENTILATOR patient. I told her that he hadn’t been bathed, had a gown change, or sheets changed. He got a gown and sheet change but no bath. If a facility struggles with basic human care then what other areas are they struggling with? I must also mention that my husband is an amputee and could not get up on his own. The following are the rest of our complaints: My loved one contracted me because the call light was not being answered. His roommate (vent patient) fell out of bed and was on the floor. I had to call the front desk to call the nurses so they could provide help. Took several minutes for them to respond. No bed rails or bed alarms to keep this patient safe. Call lights taking 30 minutes or longer. Bug bites in husbands arms. PT and Ot were basically non existent. Super small double occupancy rooms with no privacy. If the curtain was open my loved had to use his urinal in front of his roommate, in front of staff/residents/visitors walking past his room.Oxygen generators so loud that you could not hear normal speech and loved one unable to sleep because of it. My adult son and I both witnessed each time we were there that the staff would be scrolling or talking on their phones. Hanging out at the nurses station chitchatting. Just generally not caring to do their jobs or do them well. While at previous facility had several days of being on Airvo for 12 hours. Loved one only on Airvo at this facility for a total of 12 hours for the 8 or 9 days that he was there. Staff not always wearing gloves while providing trach care. I observed this for myself more than once while on FaceTime with loved one. After waiting the typical 25-30 minute call light time normally a tech would respond. If my loved one needed suction he would have to wait an additional 15-20 minutes for a respiratory therapist to respond. In an emergency for a ventilator patient these times are unacceptable! My loved one would call me having high anxiety, panic attacks, crying, trembling, and telling me he was going to die if he stayed there. He probably would have too! I told his nurses and techs several times that he had a groin rash. Completely ignored. He had to use a urinal and it had to sit on the tray table that he also ate off of. His food was often served beside the full urinal. He couldn’t reach the floor so that was the only place to put it. Told staff that he had severe pain in his side and that it also hurt to pee. They wanted to place a catheter in his bladder and give him an enema. He told them no that he wanted to go to the ER. At first they told him he couldn’t go. They finally relented at sent him to the ER. Once arriving at the ER he told every staff member that provided him that he feared for his life at Greenwood Healthcare. Thank goodness Indiana has a law that an ER. Cannot return you to a facility or released to a person that you feared for your safety. My loved one spent over a week in the ICU after leaving Greenwood Healthcare. There is no excuse for the nightmare that this facility put my loved one through. Stray dogs are cared for better!
Megan Lee
Jan 2026
Our experience with Greenwood Healthcare Center was unacceptable and deeply concerning. During my father’s stay, my family and I personally witnessed repeated issues that raised serious concerns about the quality and consistency of his care. These concerns were brought to staff at the time, yet nothing changed. As his daughter, I had to constantly advocate for him and raise concerns simply to ensure his basic needs were being addressed. Despite this, issues continued. The situation placed an extreme amount of stress on my family and on my dad during an already difficult and vulnerable time. My father has since passed. I am sharing this so others are aware and can make informed decisions. Families should not have to fight this hard for appropriate care. Transparency, accountability, and dignity in care truly matter
Melanie Baker
Dec 2025
Greenwood Healthcare Center truly stands out because of its people. The longevity of the staff and management speaks volumes—many team members have been here 20+ years, which is rare in healthcare and says everything about the culture and leadership. That kind of consistency creates trust, strong relationships, and continuity of care for the residents. While the building itself is older, what matters most is what happens inside it. The staff is compassionate, dedicated, and genuinely invested in the residents who live there. They provide excellent care and treat residents with dignity, respect, and kindness every day. The heart of this facility is its people, and that’s what makes Greenwood Healthcare Center a special place.
Government Inspection History
6 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 1, 2025Fire Safety StandardHealth Standard10 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025
May 8, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 28, 2025
Feb 7, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 25, 2025
Aug 12, 2024Fire Safety StandardHealth Standard6 citations
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2024
Mar 27, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2024
Jun 30, 2023Fire Safety StandardHealth Standard8 citations
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Greenwood Healthcare Center offer?
Greenwood Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Greenwood Healthcare Center located?
Greenwood Healthcare Center is located at 377 Westridge Blvd in Greenwood, Indiana.
What do families say about Greenwood Healthcare Center?
Reviews for Greenwood Healthcare Center are sharply polarized: some families praise the long-tenured, compassionate staff and describe attentive, respectful care, while others report serious lapses in basic care, slow response times, and unsafe conditions for medically complex residents. The community's low overall Google rating reflects this inconsistency in reported experiences.
How did Greenwood Healthcare Center do on recent health and safety inspections?
Greenwood Healthcare Center had 6 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Greenwood Healthcare Center?
Submit the Request Information form on this page to connect with Greenwood Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Greenwood Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
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