Ajia Clancy
Jun 2026
I rarely leave negative reviews, but after months of dealing with this facility, I feel compelled to share my experience. My 92-year-old mother was admitted to Fairport Rehab, and throughout her stay I have struggled to obtain clear communication, consistent answers, and meaningful involvement in her care despite being her Power of Attorney. I was repeatedly provided documentation from the facility referencing cognitive concerns and her inability to safely return home independently. Despite those concerns, documents continued to be presented directly to my mother for signature after I specifically requested that paperwork requiring signatures be directed to me and/or her attorney. When I raised concerns, I was told the paperwork was "just paperwork stopping PT." I later learned that documents affecting her Social Security direct deposit had also been processed. Months later, I am still seeking complete records and answers regarding what was presented, who presented it, and how decisions were made. I have repeatedly requested participation in care planning discussions and a care plan meeting that includes me. Obtaining information has often required multiple emails, phone calls, and follow-up requests. What concerns me most is not a single mistake, but a pattern of poor communication, lack of transparency, delayed responses, and an apparent disregard for family involvement in important decisions affecting vulnerable residents. I will say that there are individual staff members, therapists, nurses, and aides who have been kind and helpful. Unfortunately, those positive interactions have been overshadowed by administrative issues that remain unresolved. Families deserve clear communication, transparency, and confidence that concerns will be addressed promptly. That has not been my experience.
